• Customer service-oriented, Help desk support agent to provide technical support to users in an efficient, accurate and professional manner. • Customer front line contact expected to solve basic technical problems and provide support for all assigned areas. The goal is to ensure the customer value is maintained to the standards set forth by the company and customer. • Provide first level contact and convey resolutions to Federal and Industry users’ issues via phone, chat and email. • Provides support for account access/password resets and account maintenance as well as support for specific web accessed programs (completing complex forms and reports). • Properly escalate unresolved queries to the next level of support • Track, route and redirect problems to correct resources. • Walk customers through problem solving process. Assists the customer base in troubleshooting and configuration of Internet browser settings. • Follow up with customers, provide feedback and see problems through to resolution. • Utilize excellent customer service skills and exceed customers’ expectations. • Ensure proper recording, documentation, and closure of incident tickets. • Preserve and grow your knowledge of help desk procedures, products and services. • Performs other job-related duties as assigned

• Help Desk Agent - Tier 1 Bilingual (English and Spanish) will be responsible for providing Tier 1 technical support for end users via phone, live chat, and email. • Customer service-oriented, fluent Spanish language speaking Help desk support agent to provide technical support to users in an efficient, accurate and professional manner. • Customer front line contact expected to solve basic technical problems and provide support for all assigned areas. The goal is to ensure the customer value is maintained to the standards set forth by the company and customer. • Provide first level contact and convey resolutions to Federal and Industry users’ issues via phone, chat and email. • Provides support for account access/password resets and account maintenance as well as support for specific web accessed programs (completing complex forms and reports). • Properly escalate unresolved queries to the next level of support • Track, route and redirect problems to correct resources. • Walk customers through problem solving process. Assists the customer base in troubleshooting and configuration of Internet browser settings. • Follow up with customers, provide feedback and see problems through to resolution. • Utilize excellent customer service skills and exceed customers’ expectations. • Ensure proper recording, documentation, and closure of incident tickets. • Preserve and grow your knowledge of help desk procedures, products and services.

• Responding promptly to helpdesk tickets • Providing operational support for issues related to Azure cloud applications • Handling daily ad hoc requests and other tasks as assigned by the supervisor • Supporting DevOps-related tasks.

AO Globe Life is expanding and seeking motivated, results-driven professionals to join our remote team. This role is ideal for individuals who want to build a long-term career while helping credit union members protect their financial futures through life and supplemental benefit solutions. As a Credit Union Coverage Supervisor, you will work directly with members, provide guidance on coverage options, and support enrollment and ongoing service—all within a fully remote, structured environment. What We Offer - 100% Remote Work Work from anywhere in the U.S. with a fully virtual, supported structure. - Comprehensive Training & Development Access virtual workshops, leadership training, and ongoing mentorship. - Performance-Based Compensation Weekly pay with commission and bonus opportunities tied to results. - Union Representation Membership in OPEIU Local 277, offering long-standing industry advocacy and support. - Career Growth Opportunities Clear advancement paths supported by leadership development and mentorship. - Incentives & Recognition Performance-based rewards, conferences, and team-building experiences. - Medical Insurance Reimbursement Support for eligible healthcare expenses. Key Responsibilities - Guide new credit union members through the enrollment process with professionalism - Develop tailored coverage solutions based on individual needs and goals - Respond to client inquiries and provide ongoing policy support - Manage appointments and workflows efficiently to meet performance expectations - Support business growth through relationship-building and referrals - Maintain compliance with company policies and applicable regulations Qualifications - Strong communication and interpersonal skills - Ability to work independently in a remote environment - Comfortable using digital tools and managing virtual workflows - Organized, detail-oriented, and goal-driven - Customer service or sales experience preferred (training provided) - Problem-solving mindset with a client-first approach Why AO Globe Life? This is more than a remote role—it’s a career path. AO Globe Life is committed to developing its people through mentorship, structure, and opportunity. You’ll join a supportive organization that values performance, professionalism, and long-term growth while making a meaningful impact for the members we serve. Ready to Apply? If you’re motivated, adaptable, and ready to grow in a remote, performance-driven environment, we encourage you to apply today. Apply now to begin your career with AO Globe Life.