We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Summary The Care Manager—Registered Nurse is a key member of our Special Needs Plan (SNP) care team, responsible for coordinating care for members who often face multiple chronic medical and behavioral health conditions, as well as various social determinants of health (SDoH) needs. This role involves conducting comprehensive assessments to evaluate members’ needs and addressing SDoH challenges by connecting them with appropriate resources and support services. The Social Worker provides education and guidance to members and their families on managing chronic conditions and navigating the healthcare system. Additionally, the Care Manager develops and implements individualized care plans, monitors member progress, advocates for necessary services, and collaborates with the interdisciplinary care team to ensure optimal health outcomes. Accurate and timely documentation of assessments and interventions is essential, as is participation in team meetings to discuss member status and care strategies. Key Responsibilities - 50-75% of the day is dedicated to telephonic engagement with members and the coordination of their care. - Compiles all available clinical information and partners with the member to develop an individualized care plan that encompasses goals and interventions to meet the member’s identified needs. - Provides evidence-based disease management education and support to help the member achieve health goals. - Ensure the appropriate members of the interdisciplinary care team are involved in the member’s care. - Provides care coordination to support a seamless health care experience for the member. - Meticulous documentation of care management activity in the member’s electronic health record. - Collaborate with other participants of the Interdisciplinary Care Team to address barriers to care and develop strategies for maintaining the member’s stable health condition. - Identifies and connects members with health plan benefits and community resources. - Meets regulatory requirements within specified timelines. - The Care Manager RN supports other members of the Care Team through clinical decision making and guidance as needed. - Additional responsibilities as assigned by leadership to support team objectives, enhance operational efficiency, and ensure the delivery of high-quality care to members. This may include participating in special projects, contributing to process improvement initiatives, or assisting with mentoring new team members. Essential Competencies and Functions - Ability to meet performance and productivity metrics, including call volume, successful member engagement, and state/federal regulatory requirements of this role. - Conduct oneself with integrity, professionalism, and self-direction. - Experience or a willingness to thoroughly learn the role of care management within Medicare and Medicaid managed care. - Familiarity with community resources and services. - Ability to navigate and utilize various healthcare technology tools to enhance member care, streamline workflows, and maintain accurate records. - Maintain strong collaborative and professional relationships with members and colleagues. - Communicate effectively, both verbally and in writing. - Excellent customer service and engagement skills. Work Expectations - Access to a private, dedicated space to conduct work effectively to meet the requirements of the position - Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not permitted Required Qualifications - Candidate must have active and unrestricted Compact Registered Nurse (RN) licensure in the state of residence - Proficient in Microsoft Office Suite, including Word, Excel, Outlook, OneNote, and Teams, with the ability to effectively utilize these tools within the context of the Care Manager – Registered Nurse (CM RN) role - Access to a private, dedicated space to conduct work effectively to meet the requirements of the position - Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not permitted - Confidence working at home / independent thinker, using tools to collaborate and connect with teams virtually - 3+ years of nursing experience - 2+ years of case management, discharge planning and/or home healthcare coordination experience Preferred Qualifications - Experience providing care management for Medicare and/or Medicaid members - Experience working with individuals with SDoH needs, chronic medical conditions, and/or behavioral health - Experience conducting health-related assessments and facilitating the care planning process - Bilingual skills, especially English-Spanish Education - Associate’s of Science in Nursing (ASN) Degree and relevant experience in a health care-related field (REQUIRED) - Bachelor’s of Science in Nursing (BSN) (PREFERRED) License - Active and unrestricted Compact Registered Nurse (RN) licensure in the state of residence Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $54,095.00 - $116,760.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/05/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

The Regional Service Manager is a hands-on leader responsible for driving service performance across a multi-location territory. This role leads and develops field technicians, improves operational efficiency, and ensures exceptional customer service while delivering on revenue and profitability goals. Ideal for a leader who thrives in fast-paced environments and knows how to balance people, performance, and customer expectations. What You Will Do: - Manage daily work force flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings - Daily work with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion - Participate in new Service Delivery Specialists (SDS) on-boarding and implementing/executing a training plan - Coach and empower Technicians to own their results and provides the tools and resources to achieve them - Identifies the potential in an individual and aligns development activities to their abilities and talents - Manage technician performance through coaching and direction under the direction of the District Manager - Review district performance with District Manager monthly to identify needed improvements to achieve sales and profitability budgets - Work with Parts Department on parts issues, shipping, and delivery. - Actively builds strong relationships with key stakeholders in the customer's organization - Proactively works to manage customer relationships to effectively solve issues and demonstrate value What is in it For You: - Utilize your managerial and leadership skills to support and lead a high-performing team - Develop your skills in leading a workforce - Become part of a field service support management team with advancement opportunities - Competitive salary and benefits - Access to best-in-class resources, and technology - This position will be in Fishers, Indiana Basic Qualifications: Must meet one of the following: - Associate degree and two years people management experience. - A combination of Smart Care experience, people management or education experience equivalent to a Bachelor’s Degree (1.5 years’ experience = 1 year post-secondary education). Must have the following: - Must be able to read and write in English - Immigration sponsorship not available for this role Preferred Qualifications: - Commercial kitchen equipment repair, hospitality/hotel, restaurant, or business service industry experience preferred. - Prior experience monitoring/assessing performance of yourself, other individuals, and organizations to make improvements or take corrective action. - Proven record of meeting customer needs, quality service delivery, meeting business objectives, and the ability to lead a field service team. - Good decision-making & problem-solving skills when handling challenging situations in a fast- paced environment. About Smart Care Solutions: Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.

• Developing SOP mapping between Sponsor's SOPs and the aquiree’s sponsor/contract research organization (CRO)/vendor procedural documentation • Conduct comparison assessments between the procedural documentation to identify major gaps and work with the business process owner and SOP authors to validate • Facilitate the risk assessment of gaps with the business and document any interim procedures to mitigate the risk • Develop the official transition communication (using templates) • Develop the retirement strategy

• Manage and oversee SOC 1 and SOC 2 examination engagements from planning through report delivery • Coordinate multiple concurrent engagements while ensuring adherence to AICPA attestation standards (SSAE 18 / AT-C 205 / AT-C 320) • Develop engagement plans, timelines, and resource allocations • Ensure timely completion of deliverables and high-quality engagement outcomes • Serve as the primary day-to-day engagement lead responsible for execution and client coordination • Apply subject matter expertise in: SOC 1 (SSAE 18 – Internal Controls over Financial Reporting), SOC 2 Trust Services Criteria, Internal control frameworks and IT control environments • Review control testing procedures, workpapers, and supporting documentation for accuracy and completeness • Evaluate control design and operating effectiveness across client environments • Ensure engagement documentation complies with firm methodology and quality standards • Identify and escalate technical or compliance issues to senior leadership • Act as a primary point of contact for client teams during engagements • Lead client walkthroughs, status meetings, and control discussions • Communicate engagement progress, findings, and recommendations clearly to client stakeholders • Provide guidance on SOC readiness, remediation, and control improvements • Support resolution of client issues and ensure a positive engagement experience • Review SOC reports, management assertions, and supporting documentation • Ensure deliverables meet AICPA reporting standards and firm quality expectations • Coordinate with Associate Directors/Directors for final review and issuance • Ensure timely delivery of reports and client communications • Support business development initiatives, including proposal preparation, scoping discussions, and client presentations • Identify opportunities to expand services within existing client accounts • Contribute to development of methodologies, templates, and best practices • Support continuous improvement of engagement processes and tools • Manage and mentor Managers, Seniors, and Associates across engagements • Provide coaching and technical training on SOC reporting and internal controls • Review staff work and provide performance feedback • Support onboarding and development of new team members • Promote a collaborative and high-performance team environment