The Regional Service Manager is a hands-on leader responsible for driving service performance across a multi-location territory. This role leads and develops field technicians, improves operational efficiency, and ensures exceptional customer service while delivering on revenue and profitability goals. Ideal for a leader who thrives in fast-paced environments and knows how to balance people, performance, and customer expectations. What You Will Do: - Manage daily work force flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings - Daily work with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion - Participate in new Service Delivery Specialists (SDS) on-boarding and implementing/executing a training plan - Coach and empower Technicians to own their results and provides the tools and resources to achieve them - Identifies the potential in an individual and aligns development activities to their abilities and talents - Manage technician performance through coaching and direction under the direction of the District Manager - Review district performance with District Manager monthly to identify needed improvements to achieve sales and profitability budgets - Work with Parts Department on parts issues, shipping, and delivery. - Actively builds strong relationships with key stakeholders in the customer's organization - Proactively works to manage customer relationships to effectively solve issues and demonstrate value What is in it For You: - Utilize your managerial and leadership skills to support and lead a high-performing team - Develop your skills in leading a workforce - Become part of a field service support management team with advancement opportunities - Competitive salary and benefits - Access to best-in-class resources, and technology - This position will be in Fishers, Indiana Basic Qualifications: Must meet one of the following: - Associate degree and two years people management experience. - A combination of Smart Care experience, people management or education experience equivalent to a Bachelor’s Degree (1.5 years’ experience = 1 year post-secondary education). Must have the following: - Must be able to read and write in English - Immigration sponsorship not available for this role Preferred Qualifications: - Commercial kitchen equipment repair, hospitality/hotel, restaurant, or business service industry experience preferred. - Prior experience monitoring/assessing performance of yourself, other individuals, and organizations to make improvements or take corrective action. - Proven record of meeting customer needs, quality service delivery, meeting business objectives, and the ability to lead a field service team. - Good decision-making & problem-solving skills when handling challenging situations in a fast- paced environment. About Smart Care Solutions: Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.

• Developing SOP mapping between Sponsor's SOPs and the aquiree’s sponsor/contract research organization (CRO)/vendor procedural documentation • Conduct comparison assessments between the procedural documentation to identify major gaps and work with the business process owner and SOP authors to validate • Facilitate the risk assessment of gaps with the business and document any interim procedures to mitigate the risk • Develop the official transition communication (using templates) • Develop the retirement strategy

• Manage and oversee SOC 1 and SOC 2 examination engagements from planning through report delivery • Coordinate multiple concurrent engagements while ensuring adherence to AICPA attestation standards (SSAE 18 / AT-C 205 / AT-C 320) • Develop engagement plans, timelines, and resource allocations • Ensure timely completion of deliverables and high-quality engagement outcomes • Serve as the primary day-to-day engagement lead responsible for execution and client coordination • Apply subject matter expertise in: SOC 1 (SSAE 18 – Internal Controls over Financial Reporting), SOC 2 Trust Services Criteria, Internal control frameworks and IT control environments • Review control testing procedures, workpapers, and supporting documentation for accuracy and completeness • Evaluate control design and operating effectiveness across client environments • Ensure engagement documentation complies with firm methodology and quality standards • Identify and escalate technical or compliance issues to senior leadership • Act as a primary point of contact for client teams during engagements • Lead client walkthroughs, status meetings, and control discussions • Communicate engagement progress, findings, and recommendations clearly to client stakeholders • Provide guidance on SOC readiness, remediation, and control improvements • Support resolution of client issues and ensure a positive engagement experience • Review SOC reports, management assertions, and supporting documentation • Ensure deliverables meet AICPA reporting standards and firm quality expectations • Coordinate with Associate Directors/Directors for final review and issuance • Ensure timely delivery of reports and client communications • Support business development initiatives, including proposal preparation, scoping discussions, and client presentations • Identify opportunities to expand services within existing client accounts • Contribute to development of methodologies, templates, and best practices • Support continuous improvement of engagement processes and tools • Manage and mentor Managers, Seniors, and Associates across engagements • Provide coaching and technical training on SOC reporting and internal controls • Review staff work and provide performance feedback • Support onboarding and development of new team members • Promote a collaborative and high-performance team environment

Agility’s commercially deployed humanoids operate alongside teams in warehouses, manufacturing facilities, and distribution centers—tackling physically demanding and repetitive tasks while enabling workers to focus on higher-value work. With industry-leading safety standards and years of proven deployment data, we're pioneering a new era of automation that enhances human potential. About the Role As Manager, Business Intelligence, you will shape how Agility’s Operations organization understands and measures its own performance. This is an opportunity to define the BI function at a company building something genuinely new — establishing the tools, metrics, dashboards, and analytical practices that will drive decisions across Operations and, increasingly, the broader business. Reporting to the Sr. Director of Operations Program Management & Insights, you will lead a team of analysts while staying close to the work yourself. You will set the agenda for the team, develop the KPIs and reporting infrastructure the business needs, and partner with data engineering and cross-functional leaders to influence the data foundation that makes all of it possible. About the Work - Lead and develop a team of Business Intelligence Analysts. Set clear expectations, coach toward technical and professional growth, and establish the standards that define how this team operates. - Set and manage the BI team’s priorities. Understand what the business needs most, sequence the work accordingly, and keep the team focused on the highest-value problems. - Engage professionally and effectively with senior stakeholders across Operations and the broader leadership team. Understand how to navigate competing priorities and communicate tradeoffs clearly. - Do the work. Build dashboards, reports, and analytical tools. Develop and refine KPIs. Map processes and implement system and workflow changes when the work calls for it. - Define what the business needs to measure and how. Partner with cross-functional teams to identify gaps in current tracking and reporting, and translate those needs into clear, actionable requirements. - Collaborate with data engineering teams to influence the shape of the data architecture from the user perspective. You understand what the business needs to see and you can articulate that in terms data engineers can build toward. - Build the practices, templates, and standards that will make this team more capable and consistent over time. - Other duties as assigned. About You - You are technically strong, with 5–8 years of experience in BI or business analysis roles of increasing scope. You are highly proficient at SQL, BI tools, and data visualization — and you can teach those skills as fluently as you use them. - You are adaptable. You’ve worked in environments where the data is clean and the systems are mature, and you’ve worked in environments where neither is true. You know how to produce value in both. - You are a leader-teacher. Whether you’ve formally managed a team or led through influence and expertise, you take others’ development seriously and make the analysts around you sharper. - You’re comfortable in a role where the scope is still being defined and priorities evolve. You create clarity where you can and stay productive where you can’t. - You manage up and across with credibility. You communicate clearly with senior leaders, prioritize requests with good judgment, and know how to influence without authority. - You think in systems. You understand that a dashboard is only as good as the data behind it, and you operate at both levels — shaping the reporting layer and the data layer that feeds it. - You are as comfortable in process work as you are in analysis. When the job calls for mapping a workflow or implementing a system change, you lean in rather than redirect. Bonus Points - Experience standing up a BI function or team from an early stage. - Background working in or closely with manufacturing, supply chain, or operations functions. - Familiarity with ERP systems and the reporting implications of major system implementations. This is a fully remote role with the option to work hybrid if a commutable distance from our Salem, OR, Pittsburgh, PA, or Fremont, CA offices. Expected travel from 0-10%. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to: market location, job-related knowledge, skills, and experience. This range may change based on geographical location and may be modified in the future. Anticipated Base Salary Range $157,000—$204,000 USD In addition to base pay, our competitive total rewards package consists of the following for full-time employees: - 401(k) Plan: Includes a 6% company match. - Equity: Company stock options. - Insurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees. - Benefit Start Date: Eligible for benefits on your first day of employment. - Well-Being Support: Employee Assistance Program (EAP). - Time Off: - Exempt Employees: Flexible, unlimited PTO and 10 company holidays, including a winter shutdown. - Non-Exempt Employees: 10 vacation days, paid sick leave, and 10 company holidays, including a winter shutdown, annually. - On-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations. - Parental Leave: Generous paid parental leave programs. - Work Environment: A culture that supports flexible work arrangements. - Growth Opportunities: Professional development and tuition reimbursement programs. - Relocation Assistance: Provided for eligible roles. - Annual Discretionary Bonus: Provided for eligible roles. All of our roles are U.S.-based. Applicants must have current authorization to work in the United States. Agility Robotics is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices, including harassment. Therefore, it is the policy of Agility Robotics to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Agility Robotics prohibits any such discrimination or harassment. Agility Robotics does not accept unsolicited referrals from third-party recruiting agencies. We prioritize direct applicants and encourage all qualified candidates to apply directly through our careers page. If you are represented by a third party, your application may not be considered. To ensure full consideration, please apply directly. Apply Now: https://grnh.se/b444bbd04us