$2,500 Hiring Bonus! GCI's Core Network Technician IV will be responsible for the operation and maintenance of the company’s core networks to ensure optimal network availability, performance, and reliability. This includes proactively monitoring and supporting critical systems and network components to ensure uninterrupted infrastructure functionality, adherence to industry standards, and alignment with performance objectives—all with a focus on maximizing customer satisfaction. Collaborates closely with technical support teams, engineering staff, and internal business units to coordinate the installation, upgrades, testing, commissioning, and troubleshooting of network elements across multiple vendor platforms. Ensures that all planned and unplanned changes to the network infrastructure comply with established company change management policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Conduct daily operational checks and perform routine preventative maintenance on all Core Network elements and associated infrastructure to ensure optimal performance and maximize overall network availability. Responsibilities may include both remote diagnostics and on-site support, with dispatch to Urban and Rural locations as needed to address maintenance or operational issues in the field. Provide technical support for a variety of network elements to ensure compliance with established Service Level Agreements (SLAs). Proactively monitor performance, address service-impacting issues, and escalate incidents to the appropriate next-level support teams when resolution falls outside the scope of responsibility or expertise. Diagnose, troubleshoot, and repair network equipment and related hardware, including the replacement of electronic components as necessary, with a focus on minimizing Mean Time to Repair (MTTR) and ensuring timely restoration of services. Delivers technical assistance and guidance to both internal teams and external partners to effectively resolve issues impacting customer experience and service delivery. This includes providing hands-on support, knowledge sharing, and targeted training to ensure prompt resolution of technical problems and to build capability within support groups. Effectively communicates real-time system status updates to relevant stakeholders, including the Technical Assistance Center (TAC) and Base Transceiver Station (BTS) teams, particularly during network outages or service disruptions. Ensures all required incident documentation and reporting are completed accurately and submitted within established timelines to support transparency and efficient issue resolution. Administers and provides ongoing support for system applications across multiple vendor platforms, ensuring optimal performance, stability, and integration within the network environment. This includes initiating, tracking, and managing vendor trouble and support tickets to ensure timely issue resolution and adherence to service-level expectations. Coordinates and executes system software, firmware, and hardware upgrades in collaboration with vendors, engineering teams, and other cross-functional groups. Ensures all upgrades are planned, tested, and implemented with minimal disruption to network operations, while adhering to established change management protocols and performance standards. Coordinates the installation, testing, and troubleshooting of transmission facilities to ensure proper functionality and compliance with technical standards. Maintains accurate and up-to-date system documentation, including daily logs with site-specific details and operational updates. Monitors and tracks repair parts and materials in accordance with established inventory and asset management procedures. Submits Network Change Service Requests (NCSRs) for all scheduled maintenance activities, ensuring proper documentation and adherence to change control processes. COMPETENCIES: - ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. - BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles. - COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. - Ability to communicate effectively on outage bridges, including oral reporting, working with other technicians and engineers, documenting problems, and filing reports. - Ability to work in a team environment on maintenance bridges with minimal supervision. - COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Able to communicate technical information effectively verbally to customers, contractors, utility workers, fellow employees, and the public in an effective manner with their level of understanding. - COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI’s Code of Business Conduct & Ethics. Interprets and accurately applies applicable codes, regulations, policies, procedures, guidelines, etc. - CUSTOMER FOCUS - Develops positive rapport with customers. Demonstrates commitment to service excellence; gives high priority to customer satisfaction. - Ability to promote teamwork and encourage a professional, courteous work ethic. - Dedicated to continually improving personal skills, and the group’s ability to serve the customer. - Procedurally oriented with excellent customer service. - RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. Organize assignments, equipment, and routing to maximize productivity. - RESULTS – Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. - Broad-based knowledge of and ability to maintain equipment typically found in Telecommunication Core transport networks. - Familiar with all test equipment common to a core central office. - Knowledge of telecommunication protocols, availability, redundancy, reliability monitoring, signaling, and testing. - Ability to work in stressful situations and maintain focus on proper troubleshooting and maintenance procedures. - SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. - Excellent computer skills and basic MS Office knowledge (e.g., Outlook, Teams, Word, Excel), and technical applications common in a telecommunications environment. Additional Job Requirements: This is an advanced-level position within discipline, requiring deep expertise and a high degree of proficiency across all functional responsibilities. The role involves independently performing complex tasks and assignments with minimal to no oversight for routine duties and limited guidance for new or unfamiliar tasks. Operates with significant autonomy, exercising sound independent judgment in decision-making and problem-solving within a broad scope of responsibilities. Serves as a technical leader and mentor, providing direction, coaching, and knowledge transfer to junior and mid-level technicians to support their growth and ensure high-quality performance across the team. This position reflects a mature level of competency, with the expectation of contributing to strategic initiatives, enhancing operational standards, and driving continuous improvement within the technical environment. Additional Competencies: - Possesses an advanced understanding of telecommunications technologies, including installation, system modifications, and industry-standard testing procedures. Demonstrates a high level of expertise in executing complex equipment installations, system testing, and service turn-ups with precision and efficiency. - Independently commissions and provisions new equipment and services, ensuring full alignment with engineering specifications and performance standards. Maintains a strong command of Change Management protocols, actively participating as a peer approver and guiding junior technicians through the change process to ensure compliance and operational integrity. - Exhibits advanced knowledge of the company’s High Availability (HA) Policy and associated test procedures. Capable of independently executing HA Methods of Procedure (MOPs) and contributes to the peer review process of MOPs to ensure quality and risk mitigation. - Conducts thorough inspections and preventative maintenance to maintain safe, organized, and compliant central office environments. Provides oversight and direction to junior technicians during such activities to uphold operational and safety standards. - Advanced Technical Proficiencies Include: - In-depth knowledge of transport technologies such as T-Carrier, SONET, DWDM, CWDM, and PON - Strong command of Internet Protocol (IP), including subnetting, routing principles, and IP address scheme design - Expert understanding of fiber optic safety procedures and industry-standard installation practices - Proficiency in managing and maintaining DC power systems supporting telecommunications infrastructure - Skilled in operating and interpreting results from advanced testing equipment, including OTDRs, Ethernet analyzers, and a broad range of diagnostic tools used in installation, troubleshooting, and repair. Minimum Qualifications: Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis - High School diploma or equivalent. - Minimum of ten (10) years of increasing responsibility and experience within a telecommunication central office, or related environment. * Preferred: - Associate degree in electronics or relevant field, telecommunications trade school, or equivalent training. - Telecom industry or job specific certifications. - Experience with Ciena and Nokia. DRIVING REQUIREMENTS: This position requires driving a company-owned vehicle, company provided vehicle, or use of a personal vehicle on behalf of the company. Must possess and maintain a valid driver’s license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: - Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements. - Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently. - High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items daily. - Visual acuity is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges. - Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage. - Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic. - Subject to adverse weather and driving conditions. - Ability to tolerate temperature and weather extremes found in the Alaskan arctic environment with appropriate clothing and other PPE. (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes). - Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold. - Overtime, shift work, and on call required. Standing, bending, standing on ladder, and talking on phone for long hours are sometimes required. Position may be required to travel to different site locations. - Position is designated to Urban, Outlying, Arctic Regions of Alaska, or North-East US area locations based on the need and requirements of the position and or location. Work locations assignment may require different work schedules and callout provisions which will be determined by the supervisor based on the business needs of the assigned site location. - Subject to adverse weather and driving conditions when checking on fieldwork, areas may be obstructed by weather and / or debris, requiring unscheduled clearing. - Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/ or additional time on weekends, holidays, evenings, before or after normal shift hours. - Travel via commercial vehicles and commercial aircraft may be required. In addition, could include ATV access sites within the area of operations. Background /Security Conditions: Based on the position’s business needs, background and security checks are subject to Level 1 background checks that may include but are not limited to: review of an individual’s criminal history; credit check, and review of DMV records. Job candidates may also need to comply with additional State of AK contract requirements. GCI will ensure that background checks are conducted in compliance with all applicable federal and state statutes, such as the Fair Credit Reporting Act (FCRA) and the Americans with Disabilities Act (ADAAA). Badging may be required depending on assignment of work location: (must be able to pass and maintain) - US Government Background check within the first two (2) weeks of employment if required. - Drug and Alcohol testing as needed. - Alyeska Security and Safe Driver as needed. - TWIC as needed (Transport Worker Identification Credential). - Other government agency security badges as needed. - Other Telecommunications Carrier badges as needed. - North Slope Training Cooperative Certification as needed (NSTC) - Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing. - Fitness For: Duty: Ability to pass pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after-hour contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal. Headquartered in Alaska with additional locations throughout the U.S., GCI has worked for more than 40 years to deliver communication and technology services to some of the most remote communities and in some of the most challenging conditions in North America. GCI is a pioneer in its field, bringing telemedicine and online education capabilities to communities across the state and continuing efforts to connect the Arctic globally as well as providing strong services to consumer and business markets. GCI’s introduction of 1 GIG internet speeds in the state as well as its innovative partnership with Apple are among the countless ways the company has transformed communication and quality of life for Alaskans. EEO: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.

GCI's Core Network Technician III will be responsible for the operation and maintenance of the company’s core networks to ensure optimal network availability, performance, and reliability. This includes proactively monitoring and supporting critical systems and network components to ensure uninterrupted infrastructure functionality, adherence to industry standards, and alignment with performance objectives—all with a focus on maximizing customer satisfaction. Collaborates closely with technical support teams, engineering staff, and internal business units to coordinate the installation, upgrades, testing, commissioning, and troubleshooting of network elements across multiple vendor platforms. Ensures that all planned and unplanned changes to the network infrastructure comply with established company change management policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Conduct daily operational checks and perform routine preventative maintenance on all Core Network elements and associated infrastructure to ensure optimal performance and maximize overall network availability. Responsibilities may include both remote diagnostics and on-site support, with dispatch to Urban and Rural locations as needed to address maintenance or operational issues in the field. Provide technical support for a variety of network elements to ensure compliance with established Service Level Agreements (SLAs). Proactively monitor performance, address service-impacting issues, and escalate incidents to the appropriate next-level support teams when resolution falls outside the scope of responsibility or expertise. Diagnose, troubleshoot, and repair network equipment and related hardware, including the replacement of electronic components as necessary, with a focus on minimizing Mean Time to Repair (MTTR) and ensuring timely restoration of services. Delivers technical assistance and guidance to both internal teams and external partners to effectively resolve issues impacting customer experience and service delivery. This includes providing hands-on support, knowledge sharing, and targeted training to ensure prompt resolution of technical problems and to build capability within support groups. Effectively communicates real-time system status updates to relevant stakeholders, including the Technical Assistance Center (TAC) and Base Transceiver Station (BTS) teams, particularly during network outages or service disruptions. Ensures all required incident documentation and reporting are completed accurately and submitted within established timelines to support transparency and efficient issue resolution. Administers and provides ongoing support for system applications across multiple vendor platforms, ensuring optimal performance, stability, and integration within the network environment. This includes initiating, tracking, and managing vendor trouble and support tickets to ensure timely issue resolution and adherence to service-level expectations. Coordinates and executes system software, firmware, and hardware upgrades in collaboration with vendors, engineering teams, and other cross-functional groups. Ensures all upgrades are planned, tested, and implemented with minimal disruption to network operations, while adhering to established change management protocols and performance standards. Coordinates the installation, testing, and troubleshooting of transmission facilities to ensure proper functionality and compliance with technical standards. Maintains accurate and up-to-date system documentation, including daily logs with site-specific details and operational updates. Monitors and tracks repair parts and materials in accordance with established inventory and asset management procedures. Submits Network Change Service Requests (NCSRs) for all scheduled maintenance activities, ensuring proper documentation and adherence to change control processes. COMPETENCIES: - ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. - BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles. - COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. - Ability to communicate effectively on outage bridges, including oral reporting, working with other technicians and engineers, documenting problems, and filing reports. - Ability to work in a team environment on maintenance bridges with minimal supervision. - COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Able to communicate technical information effectively verbally to customers, contractors, utility workers, fellow employees, and the public in an effective manner with their level of understanding. - COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI’s Code of Business Conduct & Ethics. Interprets and accurately applies applicable codes, regulations, policies, procedures, guidelines, etc. - CUSTOMER FOCUS - Develops positive rapport with customers. Demonstrates commitment to service excellence; gives high priority to customer satisfaction. - Ability to promote teamwork and encourage a professional, courteous work ethic. - Dedicated to continually improving personal skills, and the group’s ability to serve the customer. - Procedurally oriented with excellent customer service. - RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. Organize assignments, equipment, and routing to maximize productivity. - RESULTS – Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. - Broad-based knowledge of and ability to maintain equipment typically found in Telecommunication Core transport networks. - Familiar with all test equipment common to a core central office. - Knowledge of telecommunication protocols, availability, redundancy, reliability monitoring, signaling, and testing. - Ability to work in stressful situations and maintain focus on proper troubleshooting and maintenance procedures. - SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. - Excellent computer skills and basic MS Office knowledge (e.g., Outlook, Teams, Word, Excel), and technical applications common in a telecommunications environment. Additional Job Requirements: This is an intermediate-level position within the discipline, requiring comprehensive knowledge and demonstrated proficiency across all core areas of responsibility. The role involves performing complex tasks and assignments with minimal to no supervision on routine activities, and general guidance provided for new or unfamiliar responsibilities. Operates with a high degree of autonomy and exercises sound independent judgment in day-to-day decision-making. Serves as a resource and mentor to junior technicians by providing technical guidance, sharing best practices, and supporting their development through hands-on training and knowledge transfer. This position reflects a strong command of technical concepts and the ability to contribute meaningfully to team and organizational goals. Additional Competencies: - Demonstrates a comprehensive understanding of telecommunications technologies, including the installation, modification, testing, and maintenance of network infrastructure. Capable of executing both basic and complex equipment installations, testing, and system turn-ups with minimal supervision, ensuring adherence to technical standards and operational excellence. - Effectively commissions and provisions new equipment and services, working independently while ensuring system integrity and alignment with network performance objectives. Applies in-depth knowledge of Change Management processes and procedures, serving as a peer approver and technical resource for junior technicians to ensure compliance and reduce risk. - Fully understands the High Availability (HA) Policy and related testing procedures and is capable of executing HA Methods of Procedure (MOPs) with minimal oversight. Routinely conducts inspections and preventive maintenance to ensure that central office environments are organized, safe, and compliant with operational and safety standards. - Technical Proficiencies Include: - Advanced knowledge of transport technologies including T-Carrier, SONET, DWDM, CWDM, and PON systems. - Strong understanding of Internet Protocol (IP), including address planning, IP schemes, and subnetting. - Thorough knowledge of fiber optic safety standards and installation best practices. - Proficient in the operation and maintenance of DC power systems supporting network infrastructure. - Skilled in the use of a wide range of industry-standard test equipment for installation and troubleshooting. - Ability to operate and accurately interpret results from OTDR, Ethernet, and other advanced testing tools. Minimum Qualifications: Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis - High School diploma or equivalent. - Minimum of eight (8) years of increasing responsibility and experience within a telecommunication central office, or related environment. * Preferred: - Associate degree in electronics or relevant field, telecommunications trade school, or equivalent training. - Telecom industry or job specific certifications. - Experience with Ciena and Nokia. DRIVING REQUIREMENTS: This position requires driving a company-owned vehicle, company provided vehicle, or use of a personal vehicle on behalf of the company. Must possess and maintain a valid driver’s license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: - Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements. - Safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently. - High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items daily. - Visual acuity is necessary to identify, inspect, observe, and assess details at near, mid, and far ranges. - Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage. - Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic. - Subject to adverse weather and driving conditions. - Ability to tolerate temperature and weather extremes found in the Alaskan arctic environment with appropriate clothing and other PPE. (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes). - Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold. - Overtime, shift work, and on call required. Standing, bending, standing on ladder, and talking on phone for long hours are sometimes required. Position may be required to travel to different site locations. - Position is designated to Urban, Outlying, Arctic Regions of Alaska, or North-East US area locations based on the need and requirements of the position and or location. Work locations assignment may require different work schedules and callout provisions which will be determined by the supervisor based on the business needs of the assigned site location. - Subject to adverse weather and driving conditions when checking on fieldwork, areas may be obstructed by weather and / or debris, requiring unscheduled clearing. - Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/ or additional time on weekends, holidays, evenings, before or after normal shift hours. - Travel via commercial vehicles and commercial aircraft may be required. In addition, could include ATV access sites within the area of operations. Background /Security Conditions: Based on the position’s business needs, background and security checks are subject to Level 1 background checks that may include but are not limited to: review of an individual’s criminal history; credit check, and review of DMV records. Job candidates may also need to comply with additional State of AK contract requirements. GCI will ensure that background checks are conducted in compliance with all applicable federal and state statutes, such as the Fair Credit Reporting Act (FCRA) and the Americans with Disabilities Act (ADAAA). Badging may be required depending on assignment of work location: (must be able to pass and maintain) - US Government Background check within the first two (2) weeks of employment if required. - Drug and Alcohol testing as needed. - Alyeska Security and Safe Driver as needed. - TWIC as needed (Transport Worker Identification Credential). - Other government agency security badges as needed. - Other Telecommunications Carrier badges as needed. - North Slope Training Cooperative Certification as needed (NSTC) - Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing. - Fitness For: Duty: Ability to pass pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after-hour contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal. Headquartered in Alaska with additional locations throughout the U.S., GCI has worked for more than 40 years to deliver communication and technology services to some of the most remote communities and in some of the most challenging conditions in North America. GCI is a pioneer in its field, bringing telemedicine and online education capabilities to communities across the state and continuing efforts to connect the Arctic globally as well as providing strong services to consumer and business markets. GCI’s introduction of 1 GIG internet speeds in the state as well as its innovative partnership with Apple are among the countless ways the company has transformed communication and quality of life for Alaskans. EEO: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.

Company Overview By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide. Position Overview THIS POSITION REQUIRES FREQUENT TRAVEL IN THE DOMESTIC U.S. By Light is seeking an experienced HPE/ Aruba Network Engineer to perform Lan/WLAN network design, development, installation/configuration, packaging, testing, implementing, and Tier 3 level troubleshooting of multi-vendor network-related equipment in support of government solutions ranging from single stand-alone to large-scale enterprise environments. By Light is an IT products and services firm specializing in software development, satellite/terrestrial communications, cyber security, and network engineering/design. Headquartered in McLean, VA, we provide support worldwide to DOD, Federal Civilian, and Health IT customers. The primary responsibility for this position includes all efforts involved with all engineering (designing, developing, configuring, testing, and implementing) tasks associated with the a variety of WLAN/LAN task orders involving wireless network solutions in both classified and non-classified environments. Additionally, the candidate will participate in capturing and analyzing technical requirements; documenting detailed system designs, implementation plans, and operations guides of network systems; participate in both project and operational meetings; providing Tier 3 level support utilizing change control processes. The candidate will also serve as a reach-back to field engineering teams supporting a variety of infrastructure projects. Responsibilities - Responsible for the research and development of existing and new wireless technologies used to optimize and maintain DOD, commercial and corporate and networks. Which include the design, configuration, implementation, testing and troubleshooting of Wireless and LAN components and networks. - Working with 3rd party and internal departments in integrating wireless equipment with current WAN and security infrastructure. - Optimizing LAN/WLAN netwrok performance while fulfilling security requirements for user/device authentication, encryption and intrusion detection, i.e. 802.1x RADIUS Authentication using EAP-TLS. - Responsible for installation, configuration, troubleshooting, and modification of network hardware and software. Which include: - Provides tier 3 support with LAN/WLAN networks, client devices, including hand-held devices and associated LAN and WAN connectivity. - Responsible for documentation of installed networks, to include systems design, operations and implementations guides, Visio design drawings, etc. - Maintains the security and integrity of all wireless hardware and software. Required Experience/Qualifications - This position will require frequent travel). When not on site, Engineers will be assisting in the development of project plans, designs and documentation for future sites as well as providing technical reach back to deployed installation teams. - Education: Bachelor’s Degree, or a AS/AA or two-year Tech School with 2-5 years of experience; or HS/GED with 5+ years of targeted experience; or a BA in a relevant technical area with 5 years of targeted experience. - A minimum of 2-5 years of experience in wireless and network communications industry is required - Security + / DoD 8140 certification level IAT-I (must have within 3 months of hire) - Must have a current HPE/ Aruba Professional level certification in at least one of the following (or ability to obtain within 3 months): - HPE/ Aruba Professional Campus Access - HPE/ Aruba Professional Data Center - HPE/ Aruba Professional Switching - HPE/ Aruba Professional Network Security - HPE/ Aruba Advanced Product Certified - ClearPass - Aruba Certified Switch Professional (ACSP) - Familiarity with Survey analysis software and equi[ment - Proficiency with Aruba’s Airwave management platform - Knowledge of DNS & DHCP functions. - Performs other related duties as assigned. - Proficient with Microsoft Excel, Word and Visio. - Must be able to multi-task, required to provide daily status/updates to supervisors/ managers - Candidate must be a self-starter and possess the ability to identify all subtasks, prioritize work, and determine the tools / material required to accomplish their assigned task within the allotted time. - Candidate must have strong problem-solving, as well as the ability to interact well with both internal and external engineers, technicians, and customers. Preferred Experience/Qualifications - HPE/ Aruba Certified Architect - Campus Access - Data Center - HPE/ Aruba Expert Level - Campus Access Mobility - Campus Access Switching - Network Security Special Requirements/Security Clearance - Must possess a DOD Secret security clearance or the ability to obtain Physical Demands - Must be able to be stand, stoop, walk and climb ladders as required - Must be able to lift 35 lbs

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalised and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular. While our roots are in NYC, we’re intentionally investing in Belfast and Northern Ireland as a key hub, with an established leadership presence, a local team, and community for the long term. This role is fully remote, offering you flexibility to work from anywhere within NI. Your new role As a Software Engineer on the Olo Network team, you will play a key role in designing and building the user-facing products and services that connect leading restaurant brands with their customers. Your work will centre on developing robust APIs powering a new mobile application, offering an exciting blend of greenfield engineering opportunities alongside the continued evolution of an established platform. You will join a collaborative, experienced engineering team distributed across Northern Ireland and the United States, bringing your skills to a group that values craftsmanship, innovation, and meaningful impact at scale. How you’ll make an impact - Design and implement scalable, high-quality components and services that align with team and company goals. - Contribute to technical decision-making, including solution design and architecture, with a focus on addressing technical debt, reliability, and system performance. - Collaborate closely with product managers, designers, and stakeholders to translate customer needs into technical solutions. - Proactively monitor and improve system performance, identifying and resolving issues swiftly and effectively, while communicating clearly and effectively with stakeholders during incidents to ensure alignment and prompt resolution. - Take a proactive approach to support, digging into issues to identify root causes and developing long-term, proactive solutions to prevent recurrence. - Document and share knowledge effectively to elevate the team’s technical expertise. - Champion best practices in software development, agile methodologies, and continuous improvement. What will set you up for success - Bachelor’s Degree in Computer Science, Software Engineering or equivalent practical experience. - 4+ years of experience in software engineering, with excellent knowledge of C#, .NET, plus experience on the Front-End with Typescript/React. - Experience with cloud services like AWS and familiarity of containerisation with Docker and EKS. - Experience with Elasticsearch/OpenSearch or similar search solutions will be advantageous. - Experience writing unit tests and testable code. - Demonstrate strong problem-solving skills and the ability to navigate deep technical challenges. - Exhibit excellent judgment, seeking diverse perspectives and challenging assumptions to improve outcomes. - Deliver constructive feedback that empowers individuals and strengthens the team. - Communicate technical concepts clearly, adapting to both technical and non-technical audiences. - Consistently meets sprint and quarterly commitments while maintaining high standards of quality and efficiency. About Olo Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com Applicant Privacy Notice (United Kingdom)