DEPARTMENT OF REVENUE Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement. All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results. TOBACCO TAX COMPLIANCE SPECIALIST 3 Job Location: Address: (Recruiter to key in) Division/Unit Name Address, City, ST ZIP Posting Details: Salary: 62,400 Grade: 23 Closing Date: 4/7/2026 Job Summary: The Lead Tobacco Tax Specialist serves as the team lead, subject matter expert, and an escalation point-of-contact for the Tobacco Tax Compliance Auditors and Field Auditors, who is responsible for performing complex audit and customer service work for the Tobacco Tax Team by providing educational outreach to applicable taxpayers to ensure compliance with Arizona’s tobacco tax laws, statutes, rules, and regulations. This role is responsible for the review of tobacco tax returns and the processing of refunds and rebates, working with taxpayers to address payment issues, and providing timely notifications to taxpayers regarding noncompliance, penalties, and license enforcement actions. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: Lead - Serves as a team lead for Tobacco Tax Compliance Auditors within the unit to include: - Subject-matter expert within the their respective unit - First point of escalation for junior team members - Workflow coordination of junior team members - Peer mentor to junior team members - Provides "backup" monitoring for supervisor, as needed - Contributes toward positive team culture - Develops procedures and training materials to assist with team training - Tax Administration, Research, and Analysis - Performs the STEP returns role in processing rebate and refund cases, creating the requisite knowledgebase to achieve the ability to assist taxpayers with return/rebate filing questions required of the licensees - Serves as a point of contact for determining the eligibility of license applications for consideration and obtains a detailed understanding of the conditions of licensure - In collaboration with the Attorney 4, Bingo, Liquor, and Tobacco Tax coordinates statute enforcement efforts and processes taxpayer protests of appealable departmental actions - Timely review of tobacco tax returns to ensuring accuracy and compliance with Arizona tobacco tax laws, statutes, rules, and regulations - Process tax refunds and rebates and address payment issues while applying statutory requirements and Department of Revenue policies and standards - Prepare reports, correspondence, memoranda, and miscellaneous technical materials - Propose system functionality updates to management - Aid in the development and enforcement of tax compliance procedures and policies - Assist in the production of relevant documents to the Attorney General’s Office for use in enforcing Arizona tobacco laws and obligations under the Tobacco Master Settlement Agreement - Research, analyze, and apply applicable tax law appropriately to all cases, audits, and tax returns, as assigned - Collect and analyze data to detect discrepancies in return filings that may be non-compliant with tobacco tax laws, rules, regulations, and/or policies - Consult with appropriate legal counsel, as needed Service Delivery - Proactively makes outreach efforts via phone, email, etc. to educate taxpayers on tobacco tax law compliance - Provide timely and clear notification to taxpayers regarding noncompliance, penalties, and license enforcement actions - Assists taxpayers with the utilization of the Arizona Luxury Tax Online electronic filing system - Communicate with taxpayers, attorneys, auditors, and management regarding compliance and application of applicable statutes, rules, and regulations Agency Representation - Participate in formal and informal conferences and appeal hearings before the Office of Administrative Hearings - Agency Compliance & Continuous Improvement - Remains current on applicable laws, regulations, policies, and best practices related to building access through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities. Knowledge, Skills & Abilities (KSAs): Knowledge/Understanding Knowledge of Arizona Tobacco tax laws, statutes, rules, regulations, and department policies Knowledge of generally accepted accounting principles (GAAP) Understanding of taxpayer monthly filing requirements Understanding of AZ tribal tobacco tax processes, including stamp color sales requirements, taxpayer reporting requirements and registered tribal retailer information requirements Understanding of the STEP clerk’s role in processing license applications, determining the eligibility of applications for consideration and obtaining a detailed understanding of the conditions of licensure Skills Strong verbal, written, and listening communication skills Effective organization and time management skills with the ability to make measurable progress on multiple priorities Strong interpersonal skills and demeanor Strong proficiency in researching, analyzing, and interpreting tax law and communicating it in layman's terms Proficient in the use of a PC/laptop in a Windows environment; in the use of the Internet; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive Proficient in the use of tax reporting systems Abilities Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety Ability to work with a high degree of autonomy and also participate collaboratively as part of a team Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner Ability to perform monthly compliance testing of taxpayer returns to determine any violations of requirements Ability to understand and solve problems by applying advanced analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed. Ability to travel up to 5% of the time for court appearances/testimonies Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another Additional Job Demands In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. May experience exposure to adverse environmental conditions during travel Selective Preference(s): Education & Experience Option A or B: Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor’s Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment AND minimum three (3) years’ related experience as an Auditor, or equivalent experience A Bachelor’s Degree in accounting or closely related field AND two (2) years’ experience as an Auditor or equivalent Minimum one year experience with the Department’s GenTax Tobacco Tax registration and reporting system. Licenses & Certifications Valid US State-Issued Driver’s License Bachelor’s degree in management, legal or accounting Previous experience with AZ tobacco tax statutes Pre-Employment Requirements: The final candidate will be required to abide by the the following pre-employment checks: Employment Verification and Reference Checks State and Federal Criminal Background Check, including fingerprinting Arizona Tax Filing Records Check If applicable, ASEDRA Authorized Driver Identification Check If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS). Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at: https://www.azasrs.gov/content/new-and-prospective-members. Contact Us: If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at talentgroup@azdor.gov *The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

Are you a DWP PIP-approved Functional Specialist Auditor with at least 16 months post approval experience as a Functional Specialist, seeking a fully remote position? As a Functional Specialist Quality (FSQ), you will play a vital role in upholding and enhancing the quality standards of our assessment services. Reporting to the FSQ Team Manager, you will be responsible for auditing Assessment Reports prepared by Functional Specialists, ensuring they meet the rigorous standards set by our Clinical Governance Team and align with the PIP Assessment Guide (PIPAG). Your expertise will support continuous improvement by providing constructive, written feedback to aid the professional development of our Functional Specialists. In addition to quality assurance responsibilities, you may also contribute through telephony, virtual, or face-to-face support activities. FSQs are also expected to complete a set number of assessments each month, depending on their approval level (PA3 / PA4). Job title: Functional Specialist - Auditor Job Description: What you’ll be doing - Maintain a comprehensive and topical understanding of the prevailing PIPAG and Clinical Guidance Notes emanating from the Clinical Governance Team, pro-actively seeking clarity if required. - Quality check a specified volume of reports per day against the criteria determined and communicated by the in-house Clinical Governance Team based on their interpretation of the most topical PIPAG. - Provide, if necessary, constructive and impartial advice in the form of audit feedback to FS to enable them to amend and subsequently re-submit fit-for-purpose reports. - As part of the audit feedback process to recognise strengths in the written reports making specific reference in the feedback. - Provide constructive, impartial and supportive advice to FSs who contact the telephone support lines ensuring that the content of the conversation is, on every occasion accurately recorded in the appropriate section of CRM so FSQ colleagues can reference the interaction as part of any subsequent auditing which may be undertaken on the case discussed. - As part of their Quality, Learning and Support process to alert the FSQTM where an emotional or clinical support requirement has been identified for a FS. - Ensure continuous full compliance with Capita Group and Local Online Mandatory Training (OMT) and Continuous Professional Development (CPD) modules. – abiding to Capita’s policies and procedures. - Maintain professional registration and Authority Approval and to act in accordance with the relevant UK Professional Code of Conduct, being accountable for your own practice and professional actions at all times. - Contribute to clinical and service transformation including piloting new initiatives. - Undertake any other duties, as required by the Business commensurate with the role. - Be clinically calibrated to the standards set by the CMO and Clinical Governance Mgt. Team What we’re looking for (Essential) - Experienced UK registered Health Professional with a minimum of 12 months’ post registration experience and current and unrestricted professional registration with any of the following bodies: GMC, NMC, HCPC. - Have current DWP PIP approval & maintain approved Functional Specialist status, as awarded by DWP, with no restrictions pending or in progress to professional registration and a minimum of 16 months’ experience as Functional Specialist. - Experience of clinical effectiveness, quality assurance standards, feedback, peer review, audit methodology and, or impartial review - In-depth knowledge of the physiological, pathological, social and cultural issues which underpin the PIP assessment criteria and attention to detail - Oral and written proficiency to enable the writing of succinct audit feedback and discussion records on CRM, listening carefully to others and ensuring dialogue is two-way recognising FS will have a range of experience and tenure. - Working understanding of clinical governance. About HAAS The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP). The purpose of the assessment is to understand how an illness or disability affects a person’s daily life. After the assessment, the DWP makes the decision as to whether the individual will receive any benefits. The Health Assessment Advisory Service is delivered on behalf of the DWP by Capita. What’s in it for you? - A competitive basic salary of £41,500.00 - 25 days’ holiday (rising to 27) with the opportunity to buy extra leave - The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice - Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more - Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology - Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform - Access to the Headspace app for you and up to 5 family or friends. Unlock Your Potential with Capita At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose. #CareersWithPurpose 🤝 Customer first, always​🧑‍💻 Fearless innovation​✅ Achieve together​💙 Everyone is valued What we hope you’ll do next: Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Equal Opportunities At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds. Location: London, United Kingdom Time Type: Full time Contract Type: Permanent

• Support the Director and Manager, Head Office & Branch Operations Audit with developing audit plans, procedures, and programs for Head Office & Branch operations, which will be used to evaluate the effectiveness and efficiency of the internal control environment. • Conduct enterprise risk assessment to identify significant processes with inherent risks, evaluate control design, perform test of controls, and carry out overall assessment of internal controls and implementation across all Head Office functions and Branch Operations. • Monitor and validate, as appropriate, accounting practices (including revenue assurance, cost optimization, treasury & financial report auditing and tax auditing) and strategies to optimize business performance. • Perform audit review and prepare audit reports. Must ensure that audit evidences are appropriately collated and stored, and must ensure that audit working papers are adequately populated. • Perform first level review of audit reports and supporting work papers of Audit Associates to ensure that reports are well written, and findings, conclusions and recommendations are properly supported, prior to sharing with Manager, Director and Chief Audit Officer for review. • Work with the Chief Audit Officer, Director and Manager to ensure that all the performance indicators in the annual goals of the Internal Audit Division are achieved. • Develop competence and capacity of Audit Associates with trainings and coaching that reflect auditing best practices. Supervise the performance of Audit Associates. • Collaborate with other Divisional Senior Associates within Internal Audit to ensure that activities of Internal Audit are effectively and efficiently coordinated. • Where required, represent Internal Audit at meetings with other business divisions in Moniepoint Group and external stakeholders. • Perform other job (ad hoc) related duties assigned by the Chief Audit Officer, Director and Manager

• Validating the quality and accuracy of mortgage loan packages. • Assist in satisfying internal QC findings, custodian exceptions, and investor diligence questions to help facilitate loan trades and securitizations with Capital Markets. • Adequate working knowledge of the mortgage loan process. • Understand, proofread and review loan documents, including the loan application, HOI policies, final loan documents, Title documents, and all applicable compliance documents. • Analyze the assigned file data and loan document QC findings to determine if any issues exist and what could be a concern. • Report any issues to the QCA III or manager. • Research documentation and data for validity and communicate any corrections required from internal or external parties to reconcile conditions. • Obtain all corrected document conditions with SLA timeframe from underwriters, processors, closers, closing agents, and other third-party participants to satisfy open findings. • Note or comment on inadequate or missing documentation and report on the assigned QC reporting platform. • Assist with QCA audits. • Assist in clearing third-party diligence exceptions when assigned. • Notify QCA III and the manager of errors or issues that cannot be corrected and documentation errors for reporting trends. • Supports and communicates effectively with internal and external parties, department specialists, team lead, and manager on findings, issues, or questions. • Perform other duties and accountabilities as management may from time-to-time assign. • Participate in identifying process improvement opportunities within the department. • Complete annual regulatory compliance training. • Supports development of peers and self.