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Twilio logo
Twilio

Build the future of communications.

Senior Manager, Solutions Engineering

Solutions EngineerSolutions EngineerFull TimeRemoteSeniorTeam 5,001-10,000H1B SponsorCompany SiteLinkedIn

Location

Singapore

Posted

62 days ago

Salary

0

Seniority

Senior

Bachelor Degree7 yrs expEnglishAWSAzureCloud

Job Description

Senior Manager, Solutions Engineering

Twilio

• Partner with the Sales leadership team to set our strategy for finding, closing and supporting opportunities in our sales funnel and in our existing customer base. • Work across functions to ensure collaboration for shared goals and appropriate capacity for your team. • Build and roll out programs that enable the Solutions Engineers to scalably accelerate our funnel. • Attract, develop, and motivate a team of hard-working Solutions Engineers, continually educating your team and seeking innovative solutions for improving your team. • Ensure that your team has the support that they need to be successful as well as providing direct mentoring and guidance on a day to day basis. • Lead the technical strategy, determine what role Solutions Engineers should play in accelerating new sign-ups, and how to deploy the team most effectively. Measure and communicate results – use data to communicate results and make decisions. • Set clear expectations for your team, remove obstacles where possible, and actively communicate tradeoffs to stakeholders when deciding where your team needs to focus. • Engage with Product, Support, Sales, Operations, Legal, Security, Engineering, and every single other department as necessary to make our customers successful on our platform.

Job Requirements

  • 7+ years of relevant work experience within the SaaS or CPaaS industry, inclusive of BS in Computer Science or equivalent software engineering experience.
  • 3+ years of previous people leadership experience or equivalent experience as a senior individual contributor / lead.
  • Proven track record of building high performance teams and leading by example.
  • Superior written and verbal communication skills, with the ability to effectively communicate strategic vision, inspire and influence others internally and externally at all organisational levels.
  • A hands-on approach to problem solving. Always ready to handle customer blocking issues and work opportunities directly alongside your team.
  • A strong understanding of the developer adoption cycle, as well as experience in the technology areas relevant to Twilio’s market: contact centre, IP-based telephony,messaging, real-time communications, security, authentication, email, scaling web and mobile applications.
  • Tech-savvy leaders, experience with cloud platforms (Amazon Web Services, GoogleCloud, Microsoft Azure) and cloud application architecture.
  • Experience with sales methodologies
  • Cross-functional experience in pre-sales or post-sales technical consulting, software engineering, or product management is a plus.
  • Comfortable with ambiguity with a proven ability to proactively solve problems.

Benefits

  • Competitive pay
  • Generous time off
  • Ample parental and wellness leave
  • Healthcare
  • Retirement savings program
  • Opportunities to build positive change in communities through volunteering and donation efforts

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