About Sun Country Airlines We’re not your average airline. We’re agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable. With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places. Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Baggage Coordinator PT you’ll enjoy these benefits and more: - Starting day one free standby and discounted travel privileges for employees, family, & friends - 401(k) match - Paid Sick Time Off - Employee Assistance Program including counseling for employees and their family Baggage Coordinator PT Overview: Sun Country Airlines is seeking a Baggage Coordinator PT is responsible for the full life cycle of lost and/or delayed baggage. These responsibilities include customer service, tracking, and reuniting lost and/or delayed baggage and/or items with their owner. Essential Roles and Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Provide exceptional customer service written and verbally to customers related to lost and/or delay baggage - Communicate status updates to customers in regard to delayed luggage or claims process - Process applicable claim forms to ensure lost and/or delayed baggage is properly documented - Manage lost, delayed, and baggage left on board to resolve claims in a timely manner - Assess financial vs. service cost in returning delayed baggage/item - Update tracing and reservations software for awareness for all internal departments, other carriers, and baggage team on customers claim - Update reports pertaining to lost and/or delayed baggage and/or items - Appropriately document and track physical inventory, exercising care and privacy - Provide exceptional customer service when contacting customers to provide status or collect information to resolve claims - Any other duties assigned by management Required Qualifications: - Previous Customer Service experience - Demonstrated strong problem-solving abilities - Ability to be self-motivated and a team player in a fast-paced environment - Strong communication verbal and written, organization, and problem-solving skills - Ability to manage multiple tasks while meeting deadlines - Microsoft office suite and familiarity with airline applications - Must have the ability to work flexible work hours including availability to work nights, holidays and weekends Preferred Qualifications: - Prior airline experience Compensation: Pay: $16.50 USD per hour. This is the base compensation hiring range for this role. Classification:  Part-Time, Non-Exempt Work Location: Minneapolis, MN (remote) Supervisory Responsibility: None Physical Demands: This job primarily operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets. Other Duties: The above statements are intended to provide a summary of key responsibilities and the anticipated work environment of an accountant. They are not intended to be an all-inclusive listing of job duties. Position expectations may change as the needs, or the requirements of the organization evolve. AAP/EEO Statement: It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Sun Country Airlines respects and values every employee’s contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives. #LI-LM1

• Personally handle VIP, B2B, Investor, and Premier clients requiring industry experience and escalation tactics. • Master complex travel optimization using award programs, creative routing, and premium fare strategies. • Build polished quotes with clear reasoning, value explanations, and trade-off analysis. • Maintain 95%+ SLA adherence and 98%+ quote accuracy across your team’s work. • Lead and coach 3–5 Client Service Members with daily feedback and real-time problem-solving. • Supervise all client searches and communications during your shift. • Run weekly team reviews to improve search quality and communication. • Ensure seamless handovers between teams and shifts. • Handle escalations with empathy and confidence.

• Partner closely with the Recruiting and Business Development to serve customers • Build solid relationships to achieve partnership goals • Assist with analysis of Client's needs • Manage and grow relationships with the Client • Connect frequently with the Client to ensure all SLA's are met • Work closely with Business Development team in sales presentations

About the Role The Escrow Assistant is responsible for managing key functions in the closing process for our home buying and selling customers, to ensure they have a seamless experience. From post-contract to close, you will be on the front lines of customer engagement where you’ll use strong problem-solving and process execution to drive outcomes. You will manage multiple tasks with competing deadlines, easily adhere to new processes quickly and stay on top of modifications as the business evolves. This is a full-time, fully remote position based in Texas, reporting directly to the Escrow Manager. What You’ll Do Here - Assist with pre-close and post-close document preparation and tasks in support of the Escrow and Closing teams: - Coordinate the collection of key documents and information from customers and external providers - Order payoffs, surveys, and home warranties - Prepare preliminary settlement statements and process lender title requests - Review contracts, commitments, and orders to ensure all information is correct in preparation for the closing - Identify issues pertaining to the contract and title commitment and be able to strategize how to cure - Assemble all necessary documents to prepare files and closing packages - Manage data and document storage: transmit, scan, and file into appropriate systems - Coordinate closing time and location with customers and notaries - Work within strict deadlines to ensure closings happen on time - Primarily work Texas closings, but be willing to learn and work files in other states as well. We'd Love to Hear From You if You Have - 3+ yrs of experience as an Escrow Assistant - Exceptional verbal and written customer service skills that help form positive relationships both internally and externally - Confidence in working with technologies (Google Suite) and specialty software (e.g. Qualia) - Good problem-solving skills and a drive to work proactively - Experience mastering complex processes and contributing with the understanding of your role within a larger series of processes - A team player mentality who subscribes to the concept of “Team Before Self” - Appreciation for the importance of following through with timely communication to ensure the best outcomes and experience for customers and internal stakeholders - Strong organizational skills and are exceptionally detail-oriented Orchard is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.