Job DetailsJob Location: Remote - Perryville, MO 63775Position Type: Full TimeWorking at The Bank of Missouri At The Bank of Missouri we know it takes great people to support the communities we serve! We are passionate about caring for people and communities, and know how to recognize and reward our employees for their talent and contributions. When you work at The Bank of Missouri, you not only get to help others, but you also get the resources, opportunities and support to grow your own career. About our Company Staying in business for more than 125 years is hard. Really hard. If you think about it, weve endured many events, like the Great Depression and two World Wars. Weve survived and thrived, thanks to our great customers and communities. We were founded on core values of accountability, community service and financial conservatism. Those principles are the reason we are still in business today. Caring for people and communities is our foundation! Weve built a reputation of being financially secure and community focused. We are an independent community bank and fully intend to stay that way. We are big enough to accommodate any financial need, yet small enough to give every customer the personal treatment they deserve. Here are some of the great benefits you will enjoy as a member of our team: Competitive Salary Personal paid time off and paid holidays, as eligible 401K and Employee Stock Option Plan, as eligible Generous medical, dental, vision, life and disability insurance Fitness reimbursement Learning, development and growth opportunities About this job: The TMO Program Manager leads the coordination and delivery of strategic initiatives within the Transformation Management Office. This role supports prioritization, governance, and execution standards to help ensure initiatives are planned, tracked, and delivered in alignment with organizational priorities. In addition, this role directly manages Enterprise Project Managers to ensure disciplined execution, accountability, and alignment with the TMO’s vision and delivery standards. Serving as a central point of coordination, the TMO Program Manager manages portfolios of related initiatives aligned to defined strategic objectives. The role drives visibility, sequencing, risk identification, and cross-functional alignment to improve execution consistency and business readiness. The TMO Program Manager partners with executive leaders, business sponsors, and functional teams to reinforce delivery discipline, strengthen program management practices, and support effective implementation and change adoption. Core Responsibilities of a TMO Program Manager Include: Enterprise Transformation & Program Leadership Lead the coordination of strategic transformation programs/projects, ensuring coordinated delivery and effective adoption across the enterprise. Develop and oversee the enterprise project portfolio, integrating cross-initiative dependencies to ensure intentional sequencing and alignment with organizational capacity, change impact, and strategic timing. Advance TMO maturity through process refinement and scalable frameworks that enhance how transformation initiatives are planned, governed, and executed. Serve as a connector between strategy and execution, fostering cross-functional alignment, accountability, and shared ownership. Advise senior leaders on transformation scope, prioritization, and execution risk. Transformation Management Office Manage the enterprise project portfolio, including intake, evaluation, prioritization, and sequencing. Manage Enterprise Project Managers, providing coaching, prioritization guidance, and performance oversight. Align the portfolio to strategic objectives, capacity constraints, and business value in partnership with executive leadership. Facilitate governance forums (e.g., steering committees, portfolio reviews) and provide visibility into portfolio health, risks, and resource needs. Lead and mature the project management discipline, establishing consistent methodologies, tools, and delivery standards Drive accountability for lifecycle adherence, scope, timelines, and delivery outcomes. Organization Change Management Incorporate organizational change management practices into program and project delivery to strengthen employee readiness, engagement, and adoption of new processes and ways of working. Embed change impact assessments and stakeholder strategies into initiatives. Partner with Enterprise Communications to align messaging and support organizational change capacity. Supervisory Responsibilities Directly manages: Enterprise Project Managers Provides functional leadership and guidance to program and project teams across the organization. Qualifications for Success: Education, Experience & Certifications Bachelor’s degree in Business, Management, Information Systems, Computer Science, or related field, or equivalent combination of education and experience. 7+ years of progressive experience in program, project, or transformation management, including leading complex, cross-functional initiatives. Demonstrated experience establishing, administering, or maturing an enterprise TMO/PMO or portfolio management function. Experience partnering with executive leadership, including facilitating governance forums and advising on prioritization, sequencing, and delivery risk. Proven ability to develop executive-level reporting, dashboards, and presentations, with strong analytical skills to identify trends, risks, and improvement opportunities. Strong understanding of project and program management frameworks (e.g., PMI/PMBOK, PRINCE2, Lean Six Sigma) and their practical application within enterprise transformation; certifications such as PMP, PgMP, PRINCE2, or Lean Six Sigma are valued. Working knowledge of organizational change management principles and their integration into program and project delivery; certifications such as Prosci, CCMP, CMI, or similar are valued. Experience in financial services or a regulated environment preferred. The Bank of Missouri is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Qualifications

• Align & influence key stakeholders in Product Management, Software Engineering (Full-Stack), Machine Learning, Data Science, and Operations to drive roadmap planning and execution of large-scale programs • Lead cross-functional development from concept to delivery, overseeing software deliverables & improving the delivery lifecycle across globally distributed, cross-organizational teams • Take deep ownership of program outcomes by proactively anticipating risks, identifying dependencies, reducing ambiguity, and eliminating roadblocks that hinder our stakeholders from moving forward. • Communicate program health updates regularly with senior leadership & executives on schedule, status, risk, and change control. • Create and streamline processes & mechanisms that increase efficiency and speed, driving best practices to ensure long-term product success. • Mentor & develop within the program management function, raising the bar and standard for the role. • Up to 10% travel within the United States and globally for key on-site activities.

You’re more valuable than ever – And that’s just how we’ll make you feel. The Senior Manager, Workforce Scheduling Program oversees the Company’s enterprise-wide staffing‑to‑demand and workforce management processes. This role owns the forecasting and optimization models that guide staffing decisions, as well as the underlying algorithms, optimization logic, data integrity, and supporting data pipelines. Partnering closely with Operations leadership, FP&A, Business Intelligence/DEMI, IT, People, and other Company departments, the role ensures accurate staffing forecasts, standardized scheduling practices, and effective monitoring tools across all joint venture markets. The position drives continuous improvement in forecasting logic, scheduling optimization, and workforce management systems, serving as the primary technical and functional owner for the enterprise staffing model. This role is a key contributor to data‑driven operational efficiency, consistency, and organizational growth. Qualifications Education Required: • Bachelor’s degree • Experience will be considered in lieu of a degree. Licenses/Certifications Required: • None Work Experience Required: - 5+ years of workforce management or operations analytics experience (e.g., forecasting, staffing models, capacity planning) in a large‑scale healthcare environment. - 5+ years of health care experience. - Scheduling experience in a medical environment. - Experience in development, management, and enforcement of large‑scale healthcare environment scheduling and payroll processes and best practices. - Experience in use of scheduling systems or other standard tools to report on and analyze staffing level compliance, time punch compliance, and overtime utilization. Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.: • None Knowledge, Skills, and Abilities • This role involves interaction and collaboration with other departments, Joint Venture team members, and health system partners and requires excellent judgment and interpersonal skills. Workforce management and staffing‑to‑model expertise across large scale healthcare environment/healthcare operations. • Working knowledge of integrations including flat‑file exports/imports and APIs between scheduling systems and other systems such as a data warehouse of HRIS. Ability to and interest in expanding technical knowledge particularly in areas of AI‑driven forecasting, automated modeling, and information distribution via automated integrations. • Proven ability to manage or oversee ETL/ELT data pipelines, including data quality checks, issue triage, and documentation updates. • Experience building, maintaining, or enhancing complex forecasting and optimization models (e.g., using Python or similar tools) to support workforce or operational planning. • Experience deploying, monitoring, and troubleshooting analytics or AI/ML models in production environments. • Ability to translate business requirements from operations leaders into clear technical specifications for forecasting, optimization, and reporting enhancements, and to prioritize a backlog of improvements. • Comfort working with SQL or similar query languages to independently pull, validate, and reconcile data related to volume, staffing, and timekeeping. • Experience operationalizing analytics, including building or overseeing dashboards in tools such as Tableau, Power BI, Sigma, etc. to monitor model adherence, volumes, and key SLAs. • Proficiency with scheduling and time‑tracking systems and their enterprise‑wide optimization. • Knowledge of timekeeping processes, clock‑in/clock‑out compliance, and overtime controls. • Ability to analyze data, build reports, and monitor schedule and staffing compliance. • Skill in developing and improving standard processes and best practices for scheduling and time tracking. • Strong collaboration and stakeholder‑management skills across operations, FP&A, IT, Talent Acquisition, and health‑system partners. • Effective problem‑solving and sound judgment in addressing workforce and scheduling issues. • Clear written and verbal communication skills for templates, guidance, and performance updates. • Ability to work independently, set priorities, and meet enterprise deadlines in a remote environment. • Customer‑service orientation in supporting internal teams and external health‑system partners. Required Functional Competencies: • INTERPERSONAL – Develops and maintains excellent working relationships and possesses exceptional judgment • ORAL COMMUNICATION - Expresses information (ideas or facts) to individuals or groups effectively; listens to others and responds appropriately • PROBLEM SOLVING – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations • SELF-MANAGEMENT – Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior • TECHNICAL COMPETENCE – Uses or gains knowledge necessary to perform the major functions of the role as described above • SYSTEMS THINKING – Understands how operations, workforce management systems, data pipelines, and analytics tools interrelate, and can design changes that account for downstream impacts • WRITING – Recognizes and uses correct English grammar, punctuation, and spelling; communicates information in a succinct and organized manner; produces written information that is appropriate for the intended audience. • CUSTOMER SERVICE – Demonstrates and delivers exceptional service to health system partners, patients, and internal stakeholders in a professional, courteous, accurate, complete, and timely fashion • TEAMWORK/COLLABORATION – Demonstrates skills and abilities in team/project- oriented activities. • RELATIONSHIP MANAGEMENT – Maintains good communication and a positive relationship with Team Members at all levels of the organization and all health system partner liaisons. Essential Duties and Responsibilities • Own the ongoing execution and improvement of processes for generation of staffing forecasts and dissemination of forecasts into standard templates/tools for market schedulers. • Own the configuration of the enterprise staffing model, including testing changes in lower environments prior to deployment, maintaining model inputs, calibrating forecasting parameters, and adjusting optimization model constraints (e.g., staffing models, operational guardrails). • Develop processes and best practices for market schedulers to adhere to schedule templates and regularly optimize schedules to staff to model (e.g., trailing volume monitoring, contingent worker shift modifications, call-out strategies, etc.). • In collaboration with Business Intelligence/DEMI and IT resources, define data requirements and oversee development of automated reports and dashboards that track schedule templates and staff to model adherence. • Create and distribute monthly reports on scheduling compliance and staffing to model and undertake corrective actions with market management and schedulers. • Maintain and oversee clock-in/clock-out analysis and compliance and develop processes to improve reporting and team member adherence. • Develop processes and best practices for time tracking reporting, reconciliation, and management (OT, period end processes, etc.). • Serve as a program owner and primary subject matter expert for scheduling and time tracking solutions. • Develop and maintain standard processes and best practices for use of scheduling and time tracking solutions. • Maintain a deep understanding of how forecasting, scheduling, and time tracking tools interact. GoHealth Core Values GoHealth’s Core Values, listed below, are essential functions of this position: • Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront. Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation. • Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed. • Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect. • Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities. Additional Requirements • Office Environment: Tasks may be conducted within a climate-controlled office setting. • Physical Activity: The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 15 lbs.). Duties typically involve a combination of sitting, standing, and walking, with frequent changes in position. • Travel: Travel may be required, including travel between Company locations and out-of town destinations as needed, up to 10%. • Safety Equipment: May require the use of safety equipment for infection prevention. Note: This Job Description is not inclusive of all the duties of the position. You may be asked by Leaders to perform other duties. Leadership may revise this job description at any time. Equal Employment Opportunity Statement The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law. ADA Accommodation Statement Reasonable accommodations are available for qualified individuals with disabilities upon request. This role defines success by achieving essential function outcomes, not by the method of completion. Compliance Statement This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment. Set up email alerts as new job postings become available that meet your interest! All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business. For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy

• Drive functional and technical delivery of key team-, org-, and company-wide initiatives • Collaborate with engineering teams to design, scope, and shepherd features • Create functional specs, project plans, and roadmaps • Own and execute multiple software engineering programs simultaneously • Help drive product decisions to align with higher company initiatives • Help influence peers / managers and build consensus while dealing with ambiguity • Drive clarity across all stakeholders on the goal, problem and outcomes the team is working towards. • Understand the technical problems that need to be solved, and work closely with necessary stakeholders of the engineering teams, technical systems/processes involved to define and manage the most effective way to enable teams to deliver solutions. • Bring rapid clarity to ambiguous situations, resolve them effectively, communicate decisions efficiently, and enable teams to move towards implementing solutions. You will bring your experience and contextual knowledge to bear on the problems that teams need to solve