Senior Manager, Workforce Scheduling Program
Location
United States
Posted
74 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Senior Manager, Workforce Scheduling Program
GoHealth Urgent Care
You’re more valuable than ever – And that’s just how we’ll make you feel. The Senior Manager, Workforce Scheduling Program oversees the Company’s enterprise-wide staffing‑to‑demand and workforce management processes. This role owns the forecasting and optimization models that guide staffing decisions, as well as the underlying algorithms, optimization logic, data integrity, and supporting data pipelines. Partnering closely with Operations leadership, FP&A, Business Intelligence/DEMI, IT, People, and other Company departments, the role ensures accurate staffing forecasts, standardized scheduling practices, and effective monitoring tools across all joint venture markets. The position drives continuous improvement in forecasting logic, scheduling optimization, and workforce management systems, serving as the primary technical and functional owner for the enterprise staffing model. This role is a key contributor to data‑driven operational efficiency, consistency, and organizational growth. Qualifications Education Required: • Bachelor’s degree • Experience will be considered in lieu of a degree. Licenses/Certifications Required: • None Work Experience Required: - 5+ years of workforce management or operations analytics experience (e.g., forecasting, staffing models, capacity planning) in a large‑scale healthcare environment. - 5+ years of health care experience. - Scheduling experience in a medical environment. - Experience in development, management, and enforcement of large‑scale healthcare environment scheduling and payroll processes and best practices. - Experience in use of scheduling systems or other standard tools to report on and analyze staffing level compliance, time punch compliance, and overtime utilization. Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.: • None Knowledge, Skills, and Abilities • This role involves interaction and collaboration with other departments, Joint Venture team members, and health system partners and requires excellent judgment and interpersonal skills. Workforce management and staffing‑to‑model expertise across large scale healthcare environment/healthcare operations. • Working knowledge of integrations including flat‑file exports/imports and APIs between scheduling systems and other systems such as a data warehouse of HRIS. Ability to and interest in expanding technical knowledge particularly in areas of AI‑driven forecasting, automated modeling, and information distribution via automated integrations. • Proven ability to manage or oversee ETL/ELT data pipelines, including data quality checks, issue triage, and documentation updates. • Experience building, maintaining, or enhancing complex forecasting and optimization models (e.g., using Python or similar tools) to support workforce or operational planning. • Experience deploying, monitoring, and troubleshooting analytics or AI/ML models in production environments. • Ability to translate business requirements from operations leaders into clear technical specifications for forecasting, optimization, and reporting enhancements, and to prioritize a backlog of improvements. • Comfort working with SQL or similar query languages to independently pull, validate, and reconcile data related to volume, staffing, and timekeeping. • Experience operationalizing analytics, including building or overseeing dashboards in tools such as Tableau, Power BI, Sigma, etc. to monitor model adherence, volumes, and key SLAs. • Proficiency with scheduling and time‑tracking systems and their enterprise‑wide optimization. • Knowledge of timekeeping processes, clock‑in/clock‑out compliance, and overtime controls. • Ability to analyze data, build reports, and monitor schedule and staffing compliance. • Skill in developing and improving standard processes and best practices for scheduling and time tracking. • Strong collaboration and stakeholder‑management skills across operations, FP&A, IT, Talent Acquisition, and health‑system partners. • Effective problem‑solving and sound judgment in addressing workforce and scheduling issues. • Clear written and verbal communication skills for templates, guidance, and performance updates. • Ability to work independently, set priorities, and meet enterprise deadlines in a remote environment. • Customer‑service orientation in supporting internal teams and external health‑system partners. Required Functional Competencies: • INTERPERSONAL – Develops and maintains excellent working relationships and possesses exceptional judgment • ORAL COMMUNICATION - Expresses information (ideas or facts) to individuals or groups effectively; listens to others and responds appropriately • PROBLEM SOLVING – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations • SELF-MANAGEMENT – Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior • TECHNICAL COMPETENCE – Uses or gains knowledge necessary to perform the major functions of the role as described above • SYSTEMS THINKING – Understands how operations, workforce management systems, data pipelines, and analytics tools interrelate, and can design changes that account for downstream impacts • WRITING – Recognizes and uses correct English grammar, punctuation, and spelling; communicates information in a succinct and organized manner; produces written information that is appropriate for the intended audience. • CUSTOMER SERVICE – Demonstrates and delivers exceptional service to health system partners, patients, and internal stakeholders in a professional, courteous, accurate, complete, and timely fashion • TEAMWORK/COLLABORATION – Demonstrates skills and abilities in team/project- oriented activities. • RELATIONSHIP MANAGEMENT – Maintains good communication and a positive relationship with Team Members at all levels of the organization and all health system partner liaisons. Essential Duties and Responsibilities • Own the ongoing execution and improvement of processes for generation of staffing forecasts and dissemination of forecasts into standard templates/tools for market schedulers. • Own the configuration of the enterprise staffing model, including testing changes in lower environments prior to deployment, maintaining model inputs, calibrating forecasting parameters, and adjusting optimization model constraints (e.g., staffing models, operational guardrails). • Develop processes and best practices for market schedulers to adhere to schedule templates and regularly optimize schedules to staff to model (e.g., trailing volume monitoring, contingent worker shift modifications, call-out strategies, etc.). • In collaboration with Business Intelligence/DEMI and IT resources, define data requirements and oversee development of automated reports and dashboards that track schedule templates and staff to model adherence. • Create and distribute monthly reports on scheduling compliance and staffing to model and undertake corrective actions with market management and schedulers. • Maintain and oversee clock-in/clock-out analysis and compliance and develop processes to improve reporting and team member adherence. • Develop processes and best practices for time tracking reporting, reconciliation, and management (OT, period end processes, etc.). • Serve as a program owner and primary subject matter expert for scheduling and time tracking solutions. • Develop and maintain standard processes and best practices for use of scheduling and time tracking solutions. • Maintain a deep understanding of how forecasting, scheduling, and time tracking tools interact. GoHealth Core Values GoHealth’s Core Values, listed below, are essential functions of this position: • Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront. Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation. • Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed. • Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect. • Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities. Additional Requirements • Office Environment: Tasks may be conducted within a climate-controlled office setting. • Physical Activity: The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 15 lbs.). Duties typically involve a combination of sitting, standing, and walking, with frequent changes in position. • Travel: Travel may be required, including travel between Company locations and out-of town destinations as needed, up to 10%. • Safety Equipment: May require the use of safety equipment for infection prevention. Note: This Job Description is not inclusive of all the duties of the position. You may be asked by Leaders to perform other duties. Leadership may revise this job description at any time. Equal Employment Opportunity Statement The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law. ADA Accommodation Statement Reasonable accommodations are available for qualified individuals with disabilities upon request. This role defines success by achieving essential function outcomes, not by the method of completion. Compliance Statement This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment. Set up email alerts as new job postings become available that meet your interest! All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business. For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy
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