• Lead the development of solutions for our clients, contributing your technical and architectural vision to product construction. • Implement and use tools that contribute to the evolution of the software development and integration lifecycle. • Provide technical direction and oversight of solution quality and the development team, facilitating organization, structure, and productivity. • Assess the team's capacity and ensure that defined outcomes are achieved, aligning goals and providing visibility to all stakeholders. • Understand the market, business, and product, identifying problems and opportunities, and based on this define and prioritize short- and long-term product objectives. • Propose well-founded solutions that are feasible in terms of cost and schedule, aligned with strategic objectives, and validate them as quickly as possible with a high degree of confidence in the results. • Discover, specify, and refine requirements — from conception to launch — for our product, working closely with stakeholders and users. • Plan and prioritize deliveries and outcomes, ensuring cadence, quality, and the greatest potential impact with the least possible effort. • Define and interpret product, business, and team metrics to measure results, identifying success cases and areas for improvement in the product experience and team performance. • Collect, consolidate, and share knowledge, improving your own skills and those of others. • Design and implement software together with the development team, following software development and quality best practices.

• As a Product Manager, you will be the product champion for our most impactful products - CRM & marketing automation-focused. • You will balance strategic planning with high-touch customer engagement, ensuring we deepen relationships, and deliver prioritized value for both customers and internal teams.

• Lead the strategy and execution of multi-jurisdictional regulatory and compliance reporting suite • Write and run SQL queries to validate report logic and identify root causes • Collaborate with Compliance and Legal to interpret regulatory requirements • Partner with Data Engineering and Platform teams to maintain data quality • Monitor regulatory changes and lead corresponding updates to logic, format, and pipeline dependencies

• Create project plans, defining scope, schedule, budget, resources and success metrics; • Identify risks and critical dependencies and define mitigation strategies; • Align objectives, deliverables and expectations with internal and external stakeholders; • Establish project governance, defining meeting cadences, responsibilities and monitoring indicators; • Monitor project execution, tracking schedule, cost, scope and quality metrics; • Lead project follow-up meetings and governance rituals, documenting decisions and required adjustments; • Facilitate resolution of impediments and conflicts among participating teams; • Ensure deliverables are completed according to plan and defined quality standards; • Build and maintain the product roadmap aligned with the organizational strategy; • Define, prioritize and maintain the product backlog with clear acceptance criteria; • Translate customer needs and business requirements into epics, user stories and functional requirements; • Review and refine the backlog in collaboration with technical and business teams; • Collaborate with UX/UI teams to define the user experience, ensuring customer-centric solutions; • Serve as the primary point of contact between business areas, technology, vendors and other stakeholders; • Facilitate communication across multidisciplinary teams, ensuring transparency and alignment; • Produce status reports and executive presentations for leadership and the board; • Ensure continuous alignment between organizational strategy and project execution; • Perform market analyses, track trends and benchmark against industry solutions; • Conduct customer and user research to identify needs, pain points and opportunities; • Map personas and customer journeys to guide product decisions; • Analyze data and metrics to validate hypotheses and support initiative prioritization; • Conduct outcome evaluations comparing deliveries to planned objectives; • Document lessons learned and best practices for future projects; • Contribute to the evolution of organizational maturity in project and product management; • Propose improvements to processes, methodologies and management tools.