• Implement, operate, and oversee all aspects of accreditation processes. • Maintain and submit annual reports, self-evaluation studies, and program applications. • Coordinate with the Chief Compliance Officer and senior leaders to ensure compliance with accreditation requirements. • Lead the development of accreditation-related documents and presentations. • Stay updated on accreditation standards and maintain professional growth through workshops and seminars. • Liaise with faculty and staff to familiarize them with accreditation policies and procedures. • Manage multiple projects concurrently, ensuring timely completion and adherence to standards.

• Build relationships with the appropriate levels and functions of customer organizations to ensure the successful delivery of Accuserve’s value proposition. • Identify key issues and generate creative solutions designed to strengthen the branded partnerships that go beyond the status quo while achieving breakthrough results. • Collaborate with key internal and external stakeholders and develop strategic business plans for assigned accounts to drive for opportunities that sustain the firm’s competitive edge. • Leverage customer, industry, and internal data to drive effective margins and cross selling opportunities with your key accounts. • Work closely with sales leaders and operations team leads to ensure successful transitions from the sale to operationalization. • Manage daily success across assigned accounts, collaborating closely with clients and operations to ensure alignment and outcomes are achieved. • Conduct a cadence of client meetings to accomplish strategic objectives. • Build, analyze and report on key performance indicators for each account. • Work with Client Services on issues, assisting with message delivery. • Be knowledgeable of all products, services, and value of offerings. • Establish and follow best practices. • Think strategically with innovative ideas to increase sales and improve customer experience. • Serves as a mentor to the Clients Vendor Managers. • Works with complex and large carrier clients. • Other duties as assigned.

**About the role:** As an expert in biostatistics consulting and leading a team, you will: - **Provide expert statistical consulting** to sponsors across clinical program development, protocol design, sample size calculations, endpoint selection, and regulatory interactions to support clinical trial strategy and decision-making - **Lead and manage complex biostatistics projects** by overseeing statistical analysis plans, ensuring quality and integrity of statistical documents and outputs, and serving as the lead unblinded statistician for high-complexity studies - **Manage team and resources** including supervising direct reports, allocating appropriate staffing to projects, leading project budgets, and ensuring adequate resourcing for biostatistics and statistical programming activities - **Drive business development and client relationships** by representing Allucent in proposal presentations, establishing and maintaining strong client relationships, identifying key accounts, and contributing to marketing activities through publications and presentations - **Ensure regulatory compliance and cross-functional collaboration** by maintaining adherence to SOPs and regulatory guidelines, interfacing with regulatory bodies on statistical submissions, and coordinating with clinical operations, medical writing, and other functional areas to deliver high-quality, timely study deliverables

About Mediavine Mediavine is a fast-growing advertising management company representing over 10,000 websites in the food, lifestyle, DIY, and entertainment space. Founded by content creators, for content creators, Mediavine is a Top 20 Comscore property, exclusively reaching over 125 million monthly unique visitors. With best-in-class technology and a commitment to traffic quality and brand safety, we ensure optimal performance for our creators. Mission & Culture We help content creators build sustainable businesses. From educational tools and cutting-edge plugins to ad technology that maximizes earnings without slowing down your site, our motivation is to ensure your brand and business grow in every respect. We are striving to build an inclusive and diverse team of highly talented individuals that reflects the industries we serve and the world we live in. We are committed to creating a culture where everyone feels welcomed. We are looking for individuals that will challenge us to continuously evolve and make Mediavine the employer of choice for people of all backgrounds. We strongly encourage minorities and individuals from underrepresented groups in technology to apply for this position. Diversity and inclusion aren't platitudes to us; we take them seriously. Have a look at our team and read through our blog posts to learn more about our values and to discover if Mediavine is the place for you! Position Title & Overview:  The Support Manager is responsible for building, growing, and motivating Mediavine’s support team. The ideal candidate has a strong passion for customer support, previous experience leading a team and comes from a strong background in managing teams that support multiple customer segments. The Support Manager will identify opportunities for continuous improvement including evolving processes, reporting, and engagement delivery to scale across all support engagements. This role will report to the Director of Support.  Essential Responsibilities: - Define and lead the overall Client Experience strategy, aligning team priorities with company goals and client needs - Build, lead, and develop a high-performing Client Experience team, fostering a culture of accountability, empathy, and continuous improvement - Own and evolve KPIs that measure client satisfaction, retention, and operational efficiency; ensure visibility and accountability across the organization - Drive scalable processes, systems, and workflows to support a growing and diverse client base while maintaining a high-touch experience - Partner cross-functionally with Product, Engineering, Marketing, and Operations to ensure seamless client experiences and effective issue resolution - Leverage client feedback, support insights, and data trends to inform product improvements and business decisions - Establish best practices for client communication, engagement, and lifecycle management across all touchpoints - Oversee complex client issues and escalations, ensuring timely resolution and strong client outcomes - Ensure the team maintains deep knowledge of Mediavine’s products, services, and evolving feature set - Identify opportunities to proactively engage clients, improve adoption, and drive long-term retention - Champion a client-first mindset across the organization, serving as an advocate for client needs and experience - Represent the Client Experience function in leadership discussions, contributing to strategic planning and decision-making - Drive continuous improvement in tools, documentation, and processes to enhance both team efficiency and client satisfaction