Job Closed

This listing is no longer active.

Mediavine logo
Mediavine

Mediavine is a leading programmatic ad tech partner helping independent publishers build sustainable businesses

Director, Client Experience

DirectorDirectorFull TimeRemoteLeadTeam 201-500Since 2004H1B No SponsorCompany SiteLinkedIn

Location

New York

Posted

65 days ago

Salary

0

Seniority

Lead

English

Job Description

Director, Client Experience

Mediavine

About Mediavine Mediavine is a fast-growing advertising management company representing over 10,000 websites in the food, lifestyle, DIY, and entertainment space. Founded by content creators, for content creators, Mediavine is a Top 20 Comscore property, exclusively reaching over 125 million monthly unique visitors. With best-in-class technology and a commitment to traffic quality and brand safety, we ensure optimal performance for our creators. Mission & Culture We help content creators build sustainable businesses. From educational tools and cutting-edge plugins to ad technology that maximizes earnings without slowing down your site, our motivation is to ensure your brand and business grow in every respect. We are striving to build an inclusive and diverse team of highly talented individuals that reflects the industries we serve and the world we live in. We are committed to creating a culture where everyone feels welcomed. We are looking for individuals that will challenge us to continuously evolve and make Mediavine the employer of choice for people of all backgrounds. We strongly encourage minorities and individuals from underrepresented groups in technology to apply for this position. Diversity and inclusion aren't platitudes to us; we take them seriously. Have a look at our team and read through our blog posts to learn more about our values and to discover if Mediavine is the place for you! Position Title & Overview:  The Support Manager is responsible for building, growing, and motivating Mediavine’s support team. The ideal candidate has a strong passion for customer support, previous experience leading a team and comes from a strong background in managing teams that support multiple customer segments. The Support Manager will identify opportunities for continuous improvement including evolving processes, reporting, and engagement delivery to scale across all support engagements. This role will report to the Director of Support.  Essential Responsibilities: - Define and lead the overall Client Experience strategy, aligning team priorities with company goals and client needs - Build, lead, and develop a high-performing Client Experience team, fostering a culture of accountability, empathy, and continuous improvement - Own and evolve KPIs that measure client satisfaction, retention, and operational efficiency; ensure visibility and accountability across the organization - Drive scalable processes, systems, and workflows to support a growing and diverse client base while maintaining a high-touch experience - Partner cross-functionally with Product, Engineering, Marketing, and Operations to ensure seamless client experiences and effective issue resolution - Leverage client feedback, support insights, and data trends to inform product improvements and business decisions - Establish best practices for client communication, engagement, and lifecycle management across all touchpoints - Oversee complex client issues and escalations, ensuring timely resolution and strong client outcomes - Ensure the team maintains deep knowledge of Mediavine’s products, services, and evolving feature set - Identify opportunities to proactively engage clients, improve adoption, and drive long-term retention - Champion a client-first mindset across the organization, serving as an advocate for client needs and experience - Represent the Client Experience function in leadership discussions, contributing to strategic planning and decision-making - Drive continuous improvement in tools, documentation, and processes to enhance both team efficiency and client satisfaction

Job Requirements

  • 8+ years of experience in client experience, customer support, or customer success roles
  • 3+ years of experience leading and scaling high-performing teams, preferably in a remote environment
  • Proven track record of improving client satisfaction, retention, and operational performance at scale
  • Strong leadership and coaching experience, with the ability to develop managers and future leaders
  • Experience defining KPIs, reporting frameworks, and using data to drive decision-making
  • Ability to operate strategically while ensuring strong execution and accountability
  • Excellent cross-functional collaboration skills, with experience partnering across Product, Engineering, and Operations
  • Exceptional communication skills, with the ability to influence stakeholders and represent the client perspective at a leadership level
  • Strong problem-solving skills with the ability to navigate ambiguity and drive clarity
  • High level of empathy and customer-centric thinking, with a commitment to delivering exceptional experiences
  • Experience working in fast-paced, high-growth environments with evolving priorities
  • Strong organizational and time management skills, with the ability to manage competing priorities
  • Ability to handle sensitive and confidential information with discretion
  • Demonstrated commitment to fostering an inclusive, collaborative, and high-performing team culture
  • Travel as needed for company events, team meetings, and industry conferences (approx. 20%)

Benefits

  • Location:
  • Applicants must be based in the United States
  • You Have:
  • 3+ years of progressive experience selling programmatic advertising
  • Established relationships within the Programmatic industry, including but not limited to: SSPs, DSPs, Data Partners and AdTech Vendors
  • Experience selling private marketplace Deal IDs and programmatic guaranteed, with a track record of hitting or exceeding sales targets
  • Experience with negotiating complex deals that meet strategic revenue goals
  • Ability to set up PMP deals and troubleshoot issues.
  • Strong relationships with advertisers directly, and their agencies of record
  • Experience in solutions based sales organizations
  • Experience engaging with clients to maximize their potential and relationships
  • Excellent communication and presentation skills, both in person and virtually
  • Proficiency and comfortability with real-time communication and technology vital to the fast-paced ad tech industry
  • Proven skills in problem-solving, follow-through, attention to detail and prioritization
  • A positive attitude and strong self-motivation
  • Ability to be a collaborative, team player
  • Ability to travel to up to 20%

Related Categories

Related Job Pages

More Director Jobs

Guidehouse logo

Director, Health Technology Consulting

Guidehouse

Guidehouse, a "next-generation consultancy" and a portfolio company of Veritas Capital, provides management, risk consulting, and technology services to help cl

Director65 days ago

• The Director will lead multi-workstream health technology programs from initiation through stabilization, including EHR implementations, post-live optimization efforts, clinical and operational transformations, and technology strategy engagements. • This individual will be responsible for program governance, workstream integration, risk identification and escalation, resource coordination, and overall delivery quality. • The Director is expected to structure work clearly, maintain delivery discipline across a large team, and resolve issues in a manner that keeps engagements on track and clients confident in Guidehouse’s work. • A core expectation of this role is the ability to translate technology program outcomes into the language of health system leadership. • The Director will communicate those connections clearly and consistently to CFOs, COOs, CMIOs, and other executive sponsors, developing findings and recommendations that inform strategic decisions rather than simply reporting on project status. • The Director will be responsible for ensuring that change management, training, and end-user adoption are designed and executed as core delivery components, not supplementary workstreams. • This includes building adoption strategies that reflect how clinical and operational staff work in practice, designing training programs that develop durable capability within the client organization, and establishing mechanisms to measure whether change has been absorbed and embedded. • The Director will bring structured methodology to this work and will hold the engagement team accountable for adoption outcomes alongside technical milestones. • This role requires the ability to build and manage effective working relationships across a wide range of stakeholders.

United States
$206K - $343K / year
Job Closed
Precision Medicine Group logo

Associate Director, Compensation

Precision Medicine Group

Precision Medicine Group delivers specialty services that help its life science clients navigate healthcare challenges. The company entered its 10th year of suc

Director65 days ago

• Responsible for the execution and administration of global job and compensation frameworks within the enterprise strategy set by Total Rewards leadership. • Assist with the design, administration, and optimization of compensation programs across PMG. • Owns annual compensation cycle management (calendar, guidelines, ranges, calibration) and market benchmarking. • Partners closely with HR Business Partners, Talent Acquisition, Finance, Legal, and Business Leaders to ensure market competitiveness, internal equity, and compliance across all geographies. • Proactively advises and consults with senior leadership, leveraging data analytics and insights to support decisions on pay positioning, compliance, and talent strategy. • Conducts analysis and interpretation related to the organization’s global compensation programs.

United States
$150K - $170K / year
Job Closed
Power Digital Marketing logo

Director – Planning

Power Digital Marketing

We’re a leading, privately held growth marketing firm helping brands ignite revenue and brand recognition.

Director65 days ago
Full TimeRemoteTeam 501-1,000H1B No Sponsor

• Owns & Presents Strategic Cross-Channel Media Plans: Lead the development of strategic media plans for enterprise and priority accounts. This includes aligning objectives and KPIs, defining audience targeting, optimizing media channel mix and tactics, selecting channels/partners, and establishing measurement frameworks to drive full-funnel performance • Lead Planning Product: Oversee the development and execution of client-facing media planning solutions. This includes facilitating high quality client work, ensuring that processes, teams, and output are maximized for client success • Oversee Process Improvement & Efficiency: Drive operational efficiency through tools, processes, and product development and enhancements to enable the team to support rapid growth • Team Management & Leadership: Manage a team of media planners, guiding them in their media strategy development and ensuring consistency in the quality and effectiveness of deliverables. Deliver timely, constructive and actionable feedback to team members to up-level their performance and propel their career development. Support key department initiatives such as recruitment, staffing, training, onboarding and more • Cross Functional Collaboration: Collaborate with internal teams and clients to ensure media plans align with performance metrics, attribution models, and client KPIs, blending strategic inputs with optimization outputs. Partner with the Data Intelligence team to continuously refine media strategies using incrementality testing results • New Business Support: Assist the Revenue and Analyst teams by creating collateral development, supporting pitches, and collaborating closely with the dedicated sales lead • Thought Leadership: Stay in the know on key industry trends, tools, partners, and innovations. Participate in events such as conferences, speaking opportunities, blog content and training. Develop unique and differentiated POVs on market trends • Employ AI technologies to enhance and optimize business processes • Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

United States
Job Closed

Director, Claim Technology

FCCI Insurance Group

FCCI Insurance Group was started in 1959 and over the years has expanded its products and services to meet the needs of their clients. The products offered by the FCCI Insurance Gr

Director65 days ago

FCCI empowers it’s teammates to deliver commercial insurance products and services so businesses can thrive and face the future with confidence. If our mission statement appeals to you, come and be a part of our amazing team! We are currently seeking a Claim Technology Director to manage and oversee all claim systems for the company. Key responsibilities include working closely with IT and business to ensure proper functionality, use, maintenance, prioritization and development of system related needs to include implementing upgrades and integrations to Guidewire ClaimCenter. The director will also oversee claim system access, control programs, oversee connections and integrations with regulatory entities to ensure workflows and data transfer accuracy, work with IT to ensure effective reports & data for user community and develop claim technology training. The incumbent will also provide direction and support to claims customer service leadership, in addition to claim systems analysts. The preferred location is for this position to be in our corporate office in Sarasota, FL; however, it could potentially be remote or in one of FCCI’s Regional offices. In exchange for your talents, FCCI offers competitive salaries and an excellent benefits package which includes: - Flexible Work Environment - Paid Family Leave - Competitive PTO & Holidays - Recognition & Bonus Programs - Medical, Vision, Dental & Life Insurance - Employee Referral Bonus - Paid Volunteer Time - 401(k) Match & Profit-Sharing The salary range for this position is $128,396-$197,729 annually. This salary range is an estimate and the actual salary will vary based on applicant’s education, experience, knowledge, skills, and abilities. We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved. Please apply via our website at www.fcci-group.com. Drug Free Workplace (*Pre-employment drug screen is conducted for all positions)

United States
$128K - $197K / year