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RingCentral logo
RingCentral

A leading provider of AI-driven cloud business communications, contact center, video, and hybrid event solutions.

RVP, Technical Success

Vice PresidentVice PresidentFull TimeRemoteLeadTeam 5,001-10,000Since 1999H1B SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

64 days ago

Salary

0

Seniority

Lead

Bachelor Degree10 yrs expEnglish

Job Description

RVP, Technical Success

RingCentral

• The RVP holds accountability for the full post-sale customer experience in region — from the moment a customer executes a contract through every renewal, platform evolution, and executive relationship for the life of that account. • The three functions — Technical Success Management (TSM), Subject Matter Expertise (SME), and Professional Services (PS) — are structurally distinct but operationally dependent on each other. • The RVP makes sure that handoff actually works — that there are no gaps, no dropped balls, no customer who falls between functions. • The RVP will spend most of their time and attention there, with deliberate coverage of Ireland and awareness of EMEA expansion opportunities. • This is a senior leadership role that requires executive presence with customers, credibility with technical practitioners, and the operational discipline to run three teams against measurable business outcomes. • The RVP reports directly to the SVP, Customer Experience and carries the UK/EMEA region’s NRR and GRR targets as their primary performance anchor.

Job Requirements

  • 10+ years in post-sales customer-facing leadership — Technical Account Management, Customer Success, Professional Services, or Solutions Engineering — in a SaaS, UCaaS, or CCaaS business.
  • 5+ years in a people leadership role with direct reports; demonstrated ability to lead geographically distributed teams across time zones and cultural contexts.
  • Proven track record owning NRR and/or GRR targets for a regional or enterprise customer portfolio — with documented outcomes.
  • Experience leading or partnering closely with a Professional Services or implementation delivery function — understanding of PS economics, project delivery risk, and the PS-to-CSM/TAM handoff model.
  • Executive relationship management at the VP and C-suite level — in region (UK/EMEA preferred), with comfort leading strategic account conversations independently.
  • Strong commercial instincts: can read a renewal forecast, identify churn risk in a portfolio, and partner effectively with Sales without becoming a Sales function.
  • Working knowledge of UK regulatory and compliance context relevant to enterprise SaaS: UK GDPR, ICO obligations, financial services regulatory requirements (FCA-regulated accounts), and public sector procurement frameworks.

Benefits

  • Comprehensive medical, dental, and vision plan
  • Life insurance and Income protection
  • Pension plan
  • ESPP/KEEB
  • Free legal services that provide legal advice, document creation and estate planning
  • Employee Assistance Program (EAP) with 24/7 counseling sessions
  • On-demand digital 1:1 wellness coaching
  • Supplemental Business Travel Medical Leave entitlements, paid time-off, paid sick leave, and paid holidays

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Harris Computer Systems logo

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Based in Ottawa, Ontario, Canada, Harris Computer Systems provides mission-critical software solutions for organizations across the United States and Canada, including healthcare c

Vice President64 days ago

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Mondelēz International

We’re a house of incredible brands providing people with the right snack, for the right moment, made the right way.

Vice President64 days ago
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Adaptive Biotechnologies logo

Vice President, Regulatory & Quality

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Vice President64 days ago
Full TimeRemoteTeam 501-1,000

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