• Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards • Implement project work as per project scope, specifications, and deliverables for mid-large-sized companies and municipalities • Maintain close adherence to schedule and inform the Project Manager and/or Implementation Manager if unable to do so • Attend IT Roadmap meetings and make recommendations on client IT environment improvements • Great communication skills, ability to communicate technical concepts to non-technical audiences • Create and update documentation when changes occur, or when discoveries are made • Participate in Project Implementation Reviews to ensure project scopes are constantly being evaluated for accuracy and current known best practices along with helping to ensure high levels of client and internal team satisfaction with the implementation process • Participate in Project Design Reviews to ensure that incoming projects are set up for success • Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients • Receive mentoring and feedback from peers and others • Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams • Review Tickets with Manager • Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings • Attend monthly training & team meetings as required • Remain up-to-date with current and future technologies emerging in the industry • Maintain knowledge of the products and services we offer • Mentor less experienced implementation engineers/specialists, including advising, coaching, teaching and guiding them • Additional duties as required

• Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards • Implement project work as per project scope, specifications, and deliverables for small-mid-sized companies and municipalities • Maintain close adherence to schedule and inform the Project Manager and/or Implementation Manager if unable to do so • Participate in Project Implementation Reviews to ensure project scopes are constantly being evaluated for accuracy and current known best practices along with helping to ensure high levels of client and internal team satisfaction with the implementation process • Attend IT Roadmap meetings and make recommendations on client IT environment improvements • Great communication skills, ability to communicate technical concepts to non-technical audiences • Create and update documentation when changes occur, or when discoveries are made • Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients • Receive mentoring and feedback from peers and others • Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams • Review Tickets with Manager • Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings • Attend monthly training & team meetings as required • Remain up-to-date with current and future technologies emerging in the industry • Maintain knowledge of the products and services we offer. • Additional duties as required

• Lead software implementation projects at life sciences companies ranging from the world's largest pharmaceutical companies to emerging biotechs • Lead the solution design for implementation and use of the Vault Regulatory suite (Veeva Registrations, Veeva Submissions, Veeva Submissions Archive, Veeva Publishing) • Lead configuration requirements workshops, design, prototype, configure, and document content solutions • Program and project management, including resource planning, leading and motivating a cross-functional team • Primary customer liaison managing communication between the project team, customer, and internal stakeholders • Mentor project team and consultants, helping others improve their consulting skills

• Drive life sciences, customers, in the rapid configuration and implementation of Vault Safety • Act as project manager and/or solution architect in global or complex implementations across all the different phases: workshop preparation and delivery, requirements gathering, gap analysis, configuration, validation, and customer training • Deliver subject matter expertise on implementation methodology and best practices • Collaborate with partners involved during the implementation • Collaborate with internal and cross-team stakeholders and contribute to the Safety practice development • Mentor project team and junior consultants