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Implementation Engineer, I
Location
Minnesota + 2 moreAll locations: Minnesota | Texas | Wisconsin
Posted
57 days ago
Salary
$56K - $68.5K / year
Seniority
Senior
Job Description
Implementation Engineer, I
VC3
• Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards • Implement project work as per project scope, specifications, and deliverables for small-mid-sized companies and municipalities • Maintain close adherence to schedule and inform the Project Manager and/or Implementation Manager if unable to do so • Participate in Project Implementation Reviews to ensure project scopes are constantly being evaluated for accuracy and current known best practices along with helping to ensure high levels of client and internal team satisfaction with the implementation process • Attend IT Roadmap meetings and make recommendations on client IT environment improvements • Great communication skills, ability to communicate technical concepts to non-technical audiences • Create and update documentation when changes occur, or when discoveries are made • Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients • Receive mentoring and feedback from peers and others • Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams • Review Tickets with Manager • Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings • Attend monthly training & team meetings as required • Remain up-to-date with current and future technologies emerging in the industry • Maintain knowledge of the products and services we offer. • Additional duties as required
Job Requirements
- Good problem solving and decision-making skills; ability to understand and analyze complex issues
- Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality
- High School diploma required; associate’s or bachelor’s degree preferred
- At least 3 years relevant IT experience fully supporting SMB/MSP environments
- Demonstrated basic knowledge or experience with:
- Microsoft 365
- Windows Server
- Active Directory
- GPOs
- Virtualization concepts (VMWare/HyperV)
- Basic TCP/IP troubleshooting knowledge
- General understanding of internet protocols including DNS/SMTP/DHCP
- Installation, configuration, and maintenance of enterprise backup solutions
- Understanding of client and server hardware configurations including redundancy and RAID architectures
Benefits
- Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it’s today’s needs or tomorrow’s goals, we’ve got you covered.
- Grow with Us – Whether you’re just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
- People-First Culture – We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.
- Transparent Leadership – From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.
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