• Perform Microsoft Windows Server administration in an Active Directory environment for multiple organizations; • Provide administration and maintenance of end users' computers and associated systems in various LAN/WAN environments; • Operating System installation for Windows Servers and Desktop systems; • Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination therefore; • Contribute to computer and network security using a variety of security-based software products and hardware appliances; • Provide corporate networking and infrastructure device(s) support, especially as it relates to the end user devices; • Provide 2nd and 3rd level contact and problem resolution to hardware, software and applications issues for customers; • Resolve user-reported technical issues using available resources while following documented procedures and policies; • Explain computer and software operations to technical and non-technical users; • Document, track and monitor the problem to ensure a timely resolution with our internal systems (RMM and case tracking systems); • Serve as liaison between customers and external support staff to assure accurate problem interpretation. Maintain communication with customers during the problem resolution process; • Work with third party IT vendors, providing management and oversight; and • Perform other duties as assigned.

• Implementation of Data Domain, Avamar, IDPA solutions for clients • Test and validate Dell DPS products with Abtech’s StorTrust DR cloud • Pre/post-sales support for Abtech’s StorTrust DR cloud

• Provide professional equipment commissioning, troubleshooting, analysis, site acceptance and customer support services for a complete range of ESS Technologies products. • Commission equipment at customer’s facility as required. • Provide customer remote support for troubleshooting, analysis, and solving complex inquiries from customers. • Deepen the understanding of products, customers, goals, organization, and business strategies, evaluating systems and processes, and identifying improvement needs. • Design, develop and implement equipment control systems and subsystems for multiple simultaneous projects following established design standards and practices. • Incorporate standard control designs and ancillary subsystems to efficiently design and manufacture in a manner that meets project requirements and facilitates safe, productive startup, operation, maintenance and troubleshooting of equipment using established design standards. • Commission equipment, including final acceptance, prior to shipment. • Provide satisfactory field support which will includes travel to customer locations up to 80% to ensure satisfactory operation of machines, production support, and training. • Meet ESS Technologies quality standards while maintaining working knowledge of relevant technologies and best practices. • Provide direction to electrical, assembly, and service as required for execution of designs. • Develop and implement processes that improve manufacturing production and deliver quality outputs. • Meet project Quality Plan requirements and project schedules for controls. • Attend all department and process driven meetings. • Contribute as a member of a team of design professionals to achieve project, department, and company goals. • Creating or modifying existing simulations for modifications to existing ESS Technologies equipment. • Build professional skill through continued training, education, and networking events. • Perform other related duties as assigned by management.

• Troubleshooting PC and Mac issues via remote login or occasional onsite visits • Troubleshooting Microsoft Office 365 and Google Suite issues • Updating client IT documentation and tickets • Contacting vendors on behalf of clients • Securely deleting data on hard drives • Resolving malware and virus issues on Macs and PCs • Ticket routing and escalation to Level 2 and Level 3 support