We Make Remote Work Remarkable • TopTalent from LatAm Hello! We are GoFasti, a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe. We need an English-fluent PART- TIME Senior ServiceNow Technical Consultant, based in Latin America, available to work remotely. We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills. Are you the one we are looking for? Responsibilities: - Configure and customize ServiceNow GRC/IRM modules, focusing on out-of-the-box risk capabilities - Implement and manage risk frameworks, policies, controls, and rules within the platform - Support risk identification, assessment, and mitigation workflows - Collaborate with stakeholders to align ServiceNow configurations with business requirements - Ensure best practices in GRC/IRM implementation and governance - Troubleshoot and optimize existing configurations for improved performance Requirements: - 5+ years of experience working with ServiceNow, with a strong focus on GRC/IRM - Proven experience with: Risk Management, Policy & Compliance Management and Configuration of rules and workflows within ServiceNow - Ability to work independently in a senior-level, advisory capacity - Strong problem-solving and communication skills - Spanish fluency required It´s a Plus: - ServiceNow GRC/IRM certifications Compensation: - The Salary range offered for this part-time (20H/W) position varies from (USD) $1,000- $1,800 per month, depending on seniority and skillset. - This position is for an independent contractor, through a payroll platform. - The talent will work REMOTELY allocated at our client. Here are the steps for this process: Application review/approval > Screening interview with GoFasti's team > We build and send your profile to our client > Profile review/approval by client > Interview with the client > Hiring and onboarding. Once you apply for the job, our team will review your resume. If it meets the requirements, we will contact you and move forward in the process. Note for Candidates Approached Directly: If you were contacted directly by a member of our team and are interested in this opportunity, please do not apply through this link. Instead, reach out to the person who contacted you to coordinate a meeting. Thank you!

• Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes • Be a key member of an overall engagement team focused on delivering customer outcomes • Lead customer design workshops and speak to how best practice processes align to the ServiceNow platform • Create client specific presentations for workshops • Guiding customers in defining and refining business requirements for functional aspects of the solution • Drafting user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them • Managing and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations • Assist clients with creating and executing Organizational Change Management (OCM) plans • Contribute towards continuous improvement of leading practices • Growing and mentoring other members of ServiceNow and the partner ecosystem

• Own and evolve the end-to-end ServiceNow platform architecture, including data model, integrations, security, performance, and governance. • Partner with business and IT stakeholders to understand strategic goals, define roadmaps, and translate requirements into ServiceNow solutions that deliver measurable value. • Lead the design of solutions across multiple ServiceNow products and modules (e.g., ITSM, ITOM, ITAM, CSM, HRSD, CMDB, Workflow/Flow Designer), ensuring a unified and scalable architecture. • Architect and oversee integrations between ServiceNow and external systems using IntegrationHub, REST APIs, web services, event streams, and other integration patterns. • Provide technical leadership across multiple concurrent work streams, ensuring alignment to architecture standards, reuse of shared capabilities, and consistent design patterns. • Guide platform engineering, development, and admin teams on solution design, configuration vs. customization, coding standards, and use of out-of-the-box capabilities. • Establish and maintain architectural principles, reference architectures, and design guardrails to protect platform integrity and manage technical debt. • Review and approve solution designs, stories, and implementation approaches for major initiatives, ensuring they align with platform strategy and non-functional requirements. • Drive performance, reliability, and scalability improvements through thoughtful design of data structures, integrations, automations, and operational processes. • Collaborate with security, compliance, and infrastructure teams to ensure solutions meet security, privacy, and regulatory requirements. • Provide leadership and coaching to managers and technical leads across multiple teams, building a high-performing, collaborative ServiceNow delivery organization. • Contribute to and champion SDLC, CI/CD, testing, and release processes for ServiceNow, promoting automation, quality, and repeatability. • Stay current on the ServiceNow product roadmap, new features, and industry best practices, and proactively recommend enhancements to maximize platform value. • Communicate complex technical concepts in clear, business-friendly language to senior leaders and non-technical stakeholders.

Employment Status: Full timeShift: Day (United States of America)Facility: 451 Kimball Ave NE - RoanokeRequisition Number: R156658 ServiceNow Analyst III (Open) How You’ll Help Transform Healthcare: Onsite is preferred, hybrid or remote work option is available. Candidates residing in the following states can be considered for remote work: Alabama, Florida, Georgia, Arkansas, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, West Virginia, and Virginia. The ServiceNow Application Analyst II is responsible for the analysis, design, configuration, implementation, and support of ServiceNow applications with a strong emphasis on the Strategic Portfolio Management (SPM) suite. This role partners closely with business stakeholders, technical teams, and vendors to ensure solutions meet organizational goals, adhere to governance, and maximize platform value. The analyst will contribute to platform enhancements, troubleshoot complex issues, deliver training, and drive adoption of ServiceNow best practices across the enterprise. Key Responsibilities - Application Analysis & Solution Design Performs advanced analysis of ServiceNow applications—including SPM, ITSM, and related modules—to design scalable solutions that align with business strategy. Plans implementations, evaluates enhancement opportunities, and ensures optimal adoption of SPM capabilities (e.g., Demand, Project, Portfolio, Resource Management). - Configuration & Development Support Maintains expert knowledge of assigned ServiceNow applications and configuration tools. Performs configuration, workflow updates, form/table design, reporting, and dashboards. Assists with the resolution of complex platform issues and provides timely updates to stakeholders. - Project & Portfolio Delivery Independently manages assigned ServiceNow projects and enhancement initiatives, ensuring timelines and deliverables are met. - On-Call & Advanced Support Participates in on-call rotation and assists team members with troubleshooting complex issues. - Requirements & Design Leadership Independently conducts requirements-gathering sessions with business partners, leveraging deep understanding of SPM processes. Facilitates detailed design workshops, ensuring alignment between client needs and platform capabilities. - Business Process Optimization Analyzes business operations to identify opportunities for automation, process improvement, and workflow optimization—particularly within SPM lifecycle processes (demand intake, prioritization, forecasting, reporting). - Technical Leadership & Mentorship Leads large initiatives and serves as a mentor to junior analysts, providing guidance on ServiceNow functionality, standards, and best practices. - Documentation & Training Creates and maintains high-quality documentation including solution designs, status reports, support materials, and training assets for both technical teams and end users. - Change Management Compliance Follows the established change management process, ensuring timely submission of change requests, effective communication, risk mitigation, and post-change validation. - Application Support & Implementation Supports the deployment of new ServiceNow modules and capabilities. Assists with testing, documentation, user acceptance, and rollout planning. - Cross-Functional Collaboration Works closely with internal and external partners in a professional manner. Responsibilities may involve access to confidential or sensitive information; discretion and sound judgment are required. - Work Environment & Governance Operates effectively in a matrixed organization and understands Bimodal delivery principles. Works in an office or remote environment using modern devices and collaboration tools. What We Require: Education: Bachelors Degree in STEM or equivalent work experience in lieu of degree. Masters degree preferred. Experience: Minimum 4 years of related experience. Comprehensive understanding of full stack development including front-end and back-end languages, Relational Databases, and server configuration. Experience working in an agile development environment preferred. Licensure, certification, and/or registration: One or more of the following is recommended: ITIL 4 Foundation Certification, Azure Fundamentals, Oracle Certified Associate, Java Other Minimum Qualifications: Good organizational skills, analytical, dependable, detail oriented, interpersonal skills. Effective communication skills (oral, written and presentation). Familiarity with Java, JavaScript, Ruby, React, Angular, HTML, CSS, Apache, Linux, SQL, Relational Databases, HTML, Azure, and Linux preferred. Familiarity with Epic Kuiper, MyChart, Haiku/Canto, Rover, Interconnect, Chronicles or Data Courier preferred. Must have excellent problem-solving skills and be customer service oriented. Recruiter: MARK MISKOVICRecruiter Email: mamiskovic@carilionclinic.org For more information, contact the HR Service Center at 1-800-599-2537. Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday. For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies Benefits, Pay and Well-being at Carilion Clinic Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion: - Comprehensive Medical, Dental, & Vision Benefits - Employer Funded Pension Plan, vested after five years (Voluntary 403B) - Paid Time Off (accrued from day one) - Onsite fitness studios and discounts to our Carilion Wellness centers - Access to our health and wellness app, Virgin Pulse - Discounts on childcare - Continued education and training