Employment Status: Full timeShift: Day (United States of America)Facility: 451 Kimball Ave NE - RoanokeRequisition Number: R156658 ServiceNow Analyst III (Open) How You’ll Help Transform Healthcare: Onsite is preferred, hybrid or remote work option is available. Candidates residing in the following states can be considered for remote work: Alabama, Florida, Georgia, Arkansas, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, West Virginia, and Virginia. The ServiceNow Application Analyst II is responsible for the analysis, design, configuration, implementation, and support of ServiceNow applications with a strong emphasis on the Strategic Portfolio Management (SPM) suite. This role partners closely with business stakeholders, technical teams, and vendors to ensure solutions meet organizational goals, adhere to governance, and maximize platform value. The analyst will contribute to platform enhancements, troubleshoot complex issues, deliver training, and drive adoption of ServiceNow best practices across the enterprise. Key Responsibilities - Application Analysis & Solution Design Performs advanced analysis of ServiceNow applications—including SPM, ITSM, and related modules—to design scalable solutions that align with business strategy. Plans implementations, evaluates enhancement opportunities, and ensures optimal adoption of SPM capabilities (e.g., Demand, Project, Portfolio, Resource Management). - Configuration & Development Support Maintains expert knowledge of assigned ServiceNow applications and configuration tools. Performs configuration, workflow updates, form/table design, reporting, and dashboards. Assists with the resolution of complex platform issues and provides timely updates to stakeholders. - Project & Portfolio Delivery Independently manages assigned ServiceNow projects and enhancement initiatives, ensuring timelines and deliverables are met. - On-Call & Advanced Support Participates in on-call rotation and assists team members with troubleshooting complex issues. - Requirements & Design Leadership Independently conducts requirements-gathering sessions with business partners, leveraging deep understanding of SPM processes. Facilitates detailed design workshops, ensuring alignment between client needs and platform capabilities. - Business Process Optimization Analyzes business operations to identify opportunities for automation, process improvement, and workflow optimization—particularly within SPM lifecycle processes (demand intake, prioritization, forecasting, reporting). - Technical Leadership & Mentorship Leads large initiatives and serves as a mentor to junior analysts, providing guidance on ServiceNow functionality, standards, and best practices. - Documentation & Training Creates and maintains high-quality documentation including solution designs, status reports, support materials, and training assets for both technical teams and end users. - Change Management Compliance Follows the established change management process, ensuring timely submission of change requests, effective communication, risk mitigation, and post-change validation. - Application Support & Implementation Supports the deployment of new ServiceNow modules and capabilities. Assists with testing, documentation, user acceptance, and rollout planning. - Cross-Functional Collaboration Works closely with internal and external partners in a professional manner. Responsibilities may involve access to confidential or sensitive information; discretion and sound judgment are required. - Work Environment & Governance Operates effectively in a matrixed organization and understands Bimodal delivery principles. Works in an office or remote environment using modern devices and collaboration tools. What We Require: Education: Bachelors Degree in STEM or equivalent work experience in lieu of degree. Masters degree preferred. Experience: Minimum 4 years of related experience. Comprehensive understanding of full stack development including front-end and back-end languages, Relational Databases, and server configuration. Experience working in an agile development environment preferred. Licensure, certification, and/or registration: One or more of the following is recommended: ITIL 4 Foundation Certification, Azure Fundamentals, Oracle Certified Associate, Java Other Minimum Qualifications: Good organizational skills, analytical, dependable, detail oriented, interpersonal skills. Effective communication skills (oral, written and presentation). Familiarity with Java, JavaScript, Ruby, React, Angular, HTML, CSS, Apache, Linux, SQL, Relational Databases, HTML, Azure, and Linux preferred. Familiarity with Epic Kuiper, MyChart, Haiku/Canto, Rover, Interconnect, Chronicles or Data Courier preferred. Must have excellent problem-solving skills and be customer service oriented. Recruiter: MARK MISKOVICRecruiter Email: mamiskovic@carilionclinic.org For more information, contact the HR Service Center at 1-800-599-2537. Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday. For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies Benefits, Pay and Well-being at Carilion Clinic Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion: - Comprehensive Medical, Dental, & Vision Benefits - Employer Funded Pension Plan, vested after five years (Voluntary 403B) - Paid Time Off (accrued from day one) - Onsite fitness studios and discounts to our Carilion Wellness centers - Access to our health and wellness app, Virgin Pulse - Discounts on childcare - Continued education and training

• Manage the lifecycle of IT assets (software and hardware), ensuring compliance, inventory control, and cost optimization. • Manage licenses, contracts, and vendors, as well as support audits and mitigate risks related to software use. • Contribute to maintaining data accuracy and reliability in the CMDB and ITSM processes, and produce analyses that support decision-making. • Collaborate with multiple teams, demonstrating organization, attention to detail, and clear communication.

• Own and maintain the ServiceNow product backlog for Managed Services. • Translate business requirements into clear user stories and acceptance criteria. • Stay current on ServiceNow releases, features, and roadmap changes. • Educate Managed Services leadership on new ServiceNow capabilities and use cases. • Prioritize work based on business impact, risk, and operational value. • Partner with Architects and Developers to ensure solutions meet business intent. • Facilitate backlog grooming, sprint planning, and release reviews. • Act as the voice of the Managed Services BU for platform decisions.

Type of Requisition: Regular Clearance Level Must Currently Possess: Other Clearance Level Must Be Able to Obtain: Confidential Public Trust/Other Required: MBI (T2) Job Family: Software Engineering Job Qualifications: Skills: ServiceNow IT Service Management, ServiceNow IT Service Management (ITSM), ServiceNow PlatformCertifications: NoneExperience: 3 + years of related experienceUS Citizenship Required: No Job Description: ServiceNow Developer The ServiceNow Developer is responsible for designing, developing, configuring, and customizing the ServiceNow platform to support business processes and technical requirements. This role collaborates closely with product owners, process owners, and cross-functional teams to build scalable solutions aligned with ITIL standards and enterprise architecture. Key Responsibilities: - Design and develop ServiceNow solutions including forms, workflows, business rules, client scripts, and integrations. - Configure and customize ServiceNow modules such as ITSM, HRSD, CMDB, ITOM, or custom applications depending on business needs. - Develop and maintain integrations using REST/SOAP APIs, MID Server, and Integration Hub. - Participate in Agile ceremonies and contribute to the grooming, estimation, and execution of development tasks. - Collaborate with platform architects and administrators to implement best practices for performance, scalability, and security. - Troubleshoot defects, perform root cause analysis, and resolve platform issues. - Create and maintain technical documentation including requirements, design specs, test plans, and release notes. - Support ServiceNow upgrades by validating changes, updating customizations, and ensuring platform compatibility. - Ensure compliance with ITSM processes, internal controls, and governance standards. - Provide technical guidance to stakeholders and contribute to continuous improvement of the platform. Required Qualifications: - Hands-on experience configuring and developing on the ServiceNow platform. - Strong knowledge of JavaScript and ServiceNow development frameworks. - Experience with workflow automation, Flow Designer, Business Rules, Script Includes, and UI policies. - Familiarity with REST/SOAP integrations and JSON/XML data structures. - Understanding of ITIL processes (Incident, Problem, Change, CMDB, etc.). - Strong problem‑solving skills and ability to work collaboratively in an Agile environment. Preferred Qualifications: - ServiceNow certifications such as CSA, CAD, CIS (ITSM/HRSD/ITOM/CMDB/etc.). - Experience with ServiceNow ATF, Integration Hub, and Scoped Applications. - Background in developing enterprise applications or supporting large-scale ITSM programs. - Knowledge of ServiceNow security and role‑based access controls (RBAC). - Experience with DevOps practices, Git, CI/CD pipelines, or automated testing. Soft Skills: - Strong communication and collaboration abilities. - Detail‑oriented with good analytical and documentation skills. - Ability to translate business requirements into technical solutions. The likely hourly rate for this position is between $40.91 - $0.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 20 Travel Required: Less than 10% Telecommuting Options: Remote Work Location: Any Location / Remote Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans