At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. L2 Support Engineer – Gen AI Projects (GCP) Location: Offshore Role Type: Support & Operations Experience: 2–4 years Role Summary The L2 Support Engineer will monitor, troubleshoot, and support multiple Gen AI applications built on Google Cloud Platform (GCP). The role focuses on following runbooks, identifying where issues are occurring, providing first-level fixes, and handing off deep technical problems to the L3 engineering team. Key Responsibilities - Monitor Gen AI pipelines, dashboards, alerts, and system health across various applications. - Follow runbooks to investigate failures and identify exactly where the process or workflow is breaking. - Perform basic troubleshooting and resolve issues related to access, permissions, environment setup, or configuration. - Validate errors using logs, job history, and GCP console (Cloud Functions, Cloud Run, Pub/Sub, Firestore, GCS). - Raise detailed tickets to L3 with clear findings, logs, and reproduction steps. - Support daily operations such as checking stuck workflows, failed requests, or incomplete data ingestions. - Perform minor fixes like restarting jobs, updating config values, clearing queues, or re-triggering pipelines. - Handle user access requests, IAM role updates, and environment-related incidents within approved guidelines. - Ensure SLAs are met for incident acknowledgment, analysis, and escalation. - Maintain documentation, update runbooks, and contribute to process improvements. - Coordinate closely with L3 engineers, cloud teams, and application owners as needed. Required Skills - Basic understanding of cloud environments (preferably GCP). - Ability to read logs and identify errors across functions, pipelines, and APIs. - Familiarity with JSON, REST APIs, and debugging simple configuration issues. - Good understanding of Python basics or the ability to read/debug simple scripts (not mandatory). - Strong problem-solving skills with an ability to follow structured troubleshooting steps. - Good communication skills for reporting issues, writing summaries, and escalating to L3. Nice-to-Have - Exposure to Gen AI/LLM applications, Document AI, or RAG systems. - Experience with ticketing systems (Jira, ServiceNow). - Basic knowledge of Pub/Sub, Cloud Run, Cloud Functions, or Firestore. L3 Gen AI Engineer – Support & Engineering (GCP) Location: Offshore Role Type: L3 Technical Support / Engineering Experience: 5–10 years (with 2+ years in AI/LLM/RAG-specific systems) Role Summary The L3 Gen AI Engineer will provide deep technical support, debugging, and enhancements for enterprise Gen AI applications running on Google Cloud Platform (GCP). This role handles escalations from L2, resolves complex failures across AI pipelines, improves system performance, and implements fixes across models, orchestration, backend services, and integrations. Key Responsibilities - Diagnose and resolve complex issues in Gen AI workflows (LLM pipelines, RAG retrieval, document processing, audio-to-text, summarization, etc.). - Debug model-related problems such as prompt failures, accuracy drops, hallucinations, versioning issues, and latency. - Troubleshoot backend services including Cloud Run, Cloud Functions, Pub/Sub, Firestore, Composer DAGs, and API integrations. - Fix failures in document ingestion, Document AI extraction, vector indexing, and data transformation pipelines. - Review logs, traces, and metrics to identify root causes and apply permanent fixes. - Implement hotfixes, patch releases, new prompt versions, and workflow improvements. - Collaborate with UI, middleware, and ML teams to resolve cross-component issues. - Optimize performance, throughput, token usage, and cloud costs across AI workloads. - Improve observability by enhancing logging, monitoring, and alerting strategies. - Manage model lifecycle tasks—deploying new LLM endpoints, tuning prompts, updating embeddings where needed. - Ensure best practices for security, PII handling, role-based access, and environment integrity. - Provide guidance to L2 support by updating runbooks, troubleshooting guides, and automation scripts. Required Skills - Strong hands-on experience in building or supporting GenAI/LLM-based systems (OpenAI, Vertex AI, Claude, etc.). - Deep understanding of RAG workflows, vector databases, embeddings, and retrieval pipelines. - Strong programming skills in Python (must-have). - Experience with LLM orchestration frameworks (LangChain, LiteLLM, custom orchestrators). - Good knowledge of GCP cloud services: - Cloud Run, Cloud Functions - Pub/Sub, Firestore, GCS - Vertex AI / Document AI - Logging, Monitoring, IAM - Ability to debug distributed workflows, async jobs, and event-driven architectures. - Experience with CI/CD pipelines and Git-based workflows. - Strong troubleshooting and root-cause analysis capabilities. Nice-to-Have - Experience with multimodal pipelines (Speech-to-Text, audio processing, call summarization). - Experience deploying or fine-tuning custom models. - Knowledge of Typescript or middleware frameworks for end-to-end debugging. - Familiarity with enterprise security, networking, and role-based access controls. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Job DetailsSalary Range: $20.00 - $28.00 HourlyJob Title Customer Service Coordinator Location / Worksite Remote (U.S.-based) Monday through Friday, 11:30 AM – 8:00 PM EST About Augment Professional Services (APS) Augment Professional Services (APS) partners with leading organizations across the Energy, Technology, Utilities, and Engineering sectors to deliver specialized talent, consulting expertise, and project support. Our mission is to connect experienced professionals with organizations executing complex projects and critical infrastructure initiatives. Position Overview Augment Professional Services (APS) is seeking a Customer Service Coordinator to support high-volume service operations within a dynamic, customer-focused environment. This role is responsible for managing inbound employee and customer inquiries, coordinating service requests, and ensuring timely resolution of issues through collaboration with internal teams. The Customer Service Coordinator serves as a key point of contact for service-related communications and plays an important role in maintaining service quality and operational efficiency. This position requires strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously while delivering a high level of customer satisfaction. Working in a remote environment, the ideal candidate will be comfortable utilizing multiple systems and communication tools to track, manage, and resolve service tickets. This role contributes directly to client service delivery by ensuring accurate documentation, clear communication, and consistent follow-through on customer needs. QualificationsRequired Technical Skills High school diploma or GED 0–4 years of experience in customer service, call center, or administrative support environments Experience creating, managing, and updating service tickets or case management systems Proficiency with basic computer applications and web-based platforms Familiarity with telephony systems and handling inbound/outbound communications Strong written and verbal communication skills Ability to multitask and manage competing priorities in a fast-paced environment Effective problem-solving and active listening skills Preferred Experience / Qualifications Experience supporting enterprise service environments or shared services operations Exposure to HR systems, benefits administration, or internal employee support services Experience working with cross-functional teams to resolve service issues Additional training or certifications in customer service or administrative support Demonstrated ability to improve customer experience and service delivery processes APS Consulting Footer Augment Professional Services (APS) delivers specialized talent, consulting expertise, and project support to organizations operating in complex technical environments. Our teams partner with clients across the Technology, Energy, Utilities, and EPC sectors to support critical initiatives in digital transformation, infrastructure modernization, engineering delivery, and industrial construction. Through a flexible services model that includes managed services, project-based delivery, and embedded technical expertise, APS helps organizations accelerate innovation, scale capabilities, and execute high-impact initiatives with confidence. Equal Opportunity Statement Augment Professional Services (APS) is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Date Posted: 2026-03-25Country: United States of AmericaLocation: Florida - Remote WHY JOIN FCS At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages. Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance. A LITTLE BIT ABOUT FCS Since 1984, Florida Cancer Specialists & Research Institute & Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval. Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients. Come join us today! RESPONSIBILITIES - Provide assistance, support and direction to Florida Cancer Specialist (FCS) patients via incoming and outbound calls regarding self-pay balances due. - Review assigned portion of patient accounts receivable to determine if assistance can be provided and/or next steps needed based on standard operating procedures. - Post patient payments and adjustments as required based on standard operating procedure. - Explanation of Benefits (EOB)Knowledge desired. QUALIFICATIONS - High School Diploma or GED required - Six (6) months of medical experience preferred - One (1) year of customer service and accounts receivable experience - Experience with Word, Excel, organizational skills, strong written and verbal communication skills required Remote: YES Schedule: Monday - Friday 9am - 530pm EST #LI-AH1 SCREENINGS – Background, drug, and nicotine screens Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists & Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing. Medical Marijuana cards are not recognized. EEOC Florida Cancer Specialists & Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment (Recruiter@FLCancer.com) for further assistance. Please note this email address is intended to request an accommodation as part of the application process. Any other correspondence will not receive a response. FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Job Title: Customer Service Agents in Turkish and English Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Hi, we’re a leading global provider of customer experience (CX) solutions and technology. We create game-changing customer journeys for some of the world’s best brands, and the ones that are changing the world as we know it. Every day, we Design, Build and Run CX that helps brands grow across the world and into the future. Whether it’s a specific solution or the whole end-to-end journey — we’ve got it covered. We’re the strategic thinkers who design brand-defining experiences. The tech geeks who build smarter solutions. And the operational experts who run it all and make it work seamlessly. Across 70+ countries and six continents, we provide services across key industry verticals including technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. Concentrix Corporation (NASDAQ: CNXC) operating under the trade name Concentrix - Location: virtually everywhere - visit concentrix.com to learn more. Success is waking up happy to do a job you love. Looking for that job? Join our new team of game-changers in Tirana! We’re currently looking for Customer Service Agents in Greek and English. The ideal candidate will be able to: Taking inbound contacts, by phone, chat or email from customers to resolve any issues or complaints Ability to stay focused and organized to correctly handle customer’s request in a timely manner Occasionally taking outbound calls to resolve cases and check whether customer’s issue is correctly resolved Constantly report new issues and proactively liaising with team leaders and peers to optimize the overall experience of the customers Responsible for maintaining a high level of professionalism with clients and working to establish a positive relationship with every caller Must be able to use CRM tools and related software to handle any contact Key competencies and qualifications: Customer focus, empathy and attention to details are core competencies Fast typer, minimum 30 WPM Ability to handle stressful situations and contacts Ideally you have previous experience in a customer facing role or a contact center Able to work fast and effectively Willing to cooperate with team leaders and colleagues in order to improve customer satisfaction Strong problem solving skills, make the right call and access existing processes to quickly resolve customer’s issues Team player who shares information and best practices with his collegues and superiors Minimum requirements – High School Diploma Be part of one of the biggest companies in global outsourcing. Join a dynamic young and fun work environment with dedicated relax area and flat hierarchy with great opportunities to develop your skills. Webhelp is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity. Location: ALB Tirana - Rruga Dervish Hima, Stadiumi Air Albania Language Requirements: Turkish Time Type: Full time