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Technical Writer
Location
United States
Posted
58 days ago
Salary
$70.5K - $85K / year
Seniority
Senior
Job Description
Technical Writer
Summit
• Develop and maintain SOPs, runbooks, workflow documentation, and process maps across Technical Operations • Partner with subject matter experts to translate complex technical procedures into clear, usable documentation • Document onboarding workflows, change management processes, escalation paths, and client delivery lifecycles • Support documentation for data center processes including installations, hardware lifecycle workflows, maintenance procedures, and operational controls • Standardize project documentation templates and governance artifacts in partnership with Project Management • Audit existing documentation for accuracy, consistency, and usability • Identify documentation gaps and proactively recommend improvements • Maintain structure, version control, and governance within Confluence (or equivalent knowledge management systems)
Job Requirements
- Have experience documenting technical or operational processes in infrastructure, managed services, hosting, cloud, or data center environments
- Naturally organize complexity into structured, logical frameworks
- Ask strong follow-up questions and challenge ambiguity
- Are comfortable working directly with engineers, operators, and project managers
- Care deeply about precision, accuracy, and usability
- Balance independence with strong cross-functional collaboration
- View documentation not as paperwork, but as operational enablement
- Bonus Points: Experience in regulated or compliance-driven environments
- Familiarity with ITIL, change management, or incident management frameworks
- Exposure to data center operations or infrastructure lifecycle processes
- Experience building documentation governance standards from the ground up
- Prior work in enterprise hosting, managed services, or cloud environments
Benefits
- Flexible Time Off (yes, really)
- Health, Dental, and Vision Insurance — with HSA/HRA options
- 401(k) with 4% employer match
- Life Insurance and Long-Term Disability coverage
- Free employee colocation and cloud account
- A fun, casual work environment where you can be yourself
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Innovation Technical Specialist
Beyondsoft ConsultingBeyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward. Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges. We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance.
Overview WHO WE ARE: Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges.When it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale. WHAT WE’RE ABOUT: We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better. Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/. ADDITIONAL REQUIREMENT FOR REMOTE POSITIONS: For remote positions, all candidates must complete a video screen with our corporate recruiting team. 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Discover more information on jobs at StateStreet.com/careers Read our CEO Statement Job Application Disclosure: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.



