• Understand customer requirements and business objectives • Provide strategic advice on using technology to achieve goals • Manage IT initiatives and collaborate with in-house technical staff • Design IT systems and networks ensuring the right architecture and functionality • Support new technology implementation • Train users in new and existing IT systems • Provide assistance with technical issues • Revise existing systems and suggest improvements • Promote process improvement and be an advocate for change • Elicit and document the 'what' and 'why' of a business request, separately from the 'how' • Elicit and document current and future state business and technical process flows • Analyze data and review/explain data models • Provide best practice feedback on UI functionality/design

• Manage Salesforce user setup, roles, profiles, permissions, and security settings. • Oversee Salesforce case management, ensuring SLAs and response times are met. • Maintain page layouts, workflows, validation rules, and approval processes. • Serve as the escalation point for advanced Salesforce user requests. • Troubleshoot and resolve CPQ and multi-instance Salesforce issues. • Configure and maintain Salesforce CPQ (catalogs, pricing, discounting, approvals). • Support OLM processes including orders, renewals, cancellations, and billing triggers. • Ensure synchronization of Salesforce data with ERP/Billing systems. • Collaborate with Sales Ops, Finance, IT, and Product teams. • Recommend process automation and continuous improvement. • Support UAT, deployments, and develop user training materials.

About Vantage Data Centers Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Automation Systems Group The Automation Systems Group is responsible for the design, construction and support of cutting-edge data center automation and control infrastructure. The department collaborates with Operations, Sales, Engineering, Information Technology and Management to ensure the system continues to fulfill Vantage customer requirements. Automation Systems works closely with partner contractors to come up with the best design and helps manage these partners to success by providing accurate requirements, goals, and timelines. In addition to design and construction, we are also responsible for the technical requirements of the Operations department involving troubleshooting, calibrating, and repairing mission critical control systems throughout all Vantage locations. Position Overview This role can be based remotely anywhere in the US. The Automation Systems Governance Engineer, is responsible for reviewing, maintaining, and enforcing standards, policies, and best practices that ensure consistency, security, and quality across all automation systems within Vantage Data Centers. This role bridges technical excellence and operational discipline by ensuring all automation and control systems align with corporate standards, regulatory compliance, cybersecurity requirements, and business objectives. This position works cross-functionally with Automation Engineering, Delivery, Operations, IT/OT Security, and Reliability teams to define governance frameworks that support scalable, secure, and high-performance automation solutions across Vantage’s global data center portfolio. Essential Job Functions · Audit and track PLC/SCADA coding standards, tag-path conventions, and system documentation practices. · Update, track, and audit documents of the Automation Systems teams via workflow process. · Partner with Engineering and Delivery teams to ensure new projects align with approved automation standards and governance checkpoints. · Help track non‑compliance findings and follow up on corrective actions. · Verify that automation designs follow internal standards (naming conventions, safety requirements, electrical design rules, etc) · Coordinate with IT and OT Security teams to ensure compliance with cybersecurity standards (e.g., NIST, ISA/IEC 62443). · Maintain an automation risk register, tracking technical debt, obsolescence, and non-conformance findings. · Assist senior engineers in revising standards based on new technologies or field learnings. Job Requirements · Knowledge of Ignition (by Inductive Automation) software platform is required. · 1 year of experience in Industrial Automation SCADA development required, 2 to 3 years of preferred. · Data Center experience is strongly preferred but not required. · Knowledge of automation systems (control loops, field IO, etc.) in a mission critical environment · Knowledge of industrial PLC systems manufactured by Rockwell Automation & Carel · Proficiency with MS Office, and MS SharePoint · Travel required is expected to be 25% but may increase over time as the business grows. Preferred Skills · Experience with GitHub · Experience with ClickUp · Documentation experience · Creating detailed procedures · CAD experience Physical Demands and Special Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Additional Details · Salary Range: $115,000 - $120,000 Base + Bonus (this range is based on Colorado market data and may vary in other locations) · This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits. · Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown. #LI-MW2 #LI-Onsite We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations. Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community. Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values. Vantage Data Centers is an Equal Opportunity Employer Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers. We’ll be accepting applications for at least one week from the date this role is posted. If you're interested, we encourage you to apply soon—we’re excited to find the right person and will keep the role open until we do!

Role Description This role exists to ensure that Amano McGann has a streamlined and effective customer support intake experience by quickly responding to inquiries, triaging and validating new tickets, and directing each request to the correct team. By routing product‑specific, damaged‑equipment, and consumable‑order cases efficiently, the role reduces customer downtime and ensures timely, balanced support across the team. Qualifications - Team player with the ability to work independently of and cooperatively with others - Strong judgment in handling sensitive or complex situations - Effective communication skills - Skilled in using the Microsoft Office 365 applications - A 2-year technical degree or equivalent experience is preferred Requirements - Ensure that incoming calls to the phone queue are answered and that Jira Parking Support PS tickets are created in response to the call, or the caller is politely redirected if the question isn’t for Customer Support. - Conduct timely triage of newly created tickets to accelerate case progression, identifying when additional information is required versus when a ticket is ready for assignment. - Validate customer entitlement early in the process to prevent downstream delays by confirming warranty status, support coverage (Now/ONECare), and required purchase orders before work proceeds. - Directly dispatch legacy product‑specific issues (iParc/Pro+, AMG, Overture, standalone equipment) to the appropriate AMI branch. - Minimize equipment downtime by immediately routing tickets involving vandalized or physically broken hardware to the responsible AMI branch for expedited action. - Streamline consumable‑order requests by identifying them quickly, directing customers to the correct ordering resources, and closing the ticket so fulfillment can move forward without delay. - Ensure balanced workloads and timely responses by assigning validated tickets to the appropriate Support Analyst or Engineer based on skillset and priority. - Adherence to Amano McGann’s core values. - Additional duties as assigned. Benefits - This position is primarily performed in a remote home‑office environment and requires a reliable, professional workspace with stable high‑speed internet. - Working from a local AMI office may occasionally be required. - Work primarily involves computer‑based tasks, phone communication, and collaboration using digital tools. - The role operates in a fast‑paced support setting with frequent multitasking, inbound customer calls, and time‑sensitive ticket triage. - Standard business hours apply, with occasional flexibility required during periods of high call volume or urgent customer needs. - The employee must be able to independently manage time, prioritize incoming work, and maintain a professional demeanor in all customer and internal interactions. - The position requires extended periods of sitting while working at a computer and handling phone‑based support. - Regular use of hands is necessary for typing, navigating software systems, and operating a headset or other office equipment. - The employee must possess clear verbal communication skills, strong listening ability, and sufficient visual acuity to review detailed digital information on a computer screen. - Minimal physical exertion is required aside from the ability to lift or move light office items (up to 10 lbs). - A workspace free from excessive noise and distractions is essential to ensure effective and professional customer communication.