• To perform initial and ongoing clinical assessment and evaluate need for alternative treatment. • Negotiate and coordinate appropriate medical treatment and length of disability with providers and employers. • Implement a case management plan with ongoing monitoring to ensure quality and appropriate service delivery of the case management process. • Performs initial and ongoing clinical assessment via telephone calls to client (injured employee), employer, physician and attorney as indicated. • Creates a case management plan based on the assessment with measurable goals and objectives utilizing evidence-based criteria. • Monitors ongoing progress toward these goals and objectives; implements plan through case management interventions and communication with all parties to reach desired goals and objectives. • Evaluates need for alternative treatment. • Negotiates appropriate level and intensity of care and disability duration with providers through use of medical and disability duration guidelines, adhering to quality assurance standards. • Negotiates and coordinates a prompt return to work with employer. • Measures interventions to determine the outcome of the case manager's involvement to include clinical, financial, variance, quality of life, and client satisfaction; maintains accurate record of management including costs, savings and demographic data. • Provides case direction and supervision to field case specialists when on-site intervention is required; ensures quality and appropriate service delivery. • Communicates effectively with handling claims examiner, client, claimant, attorney and supervisor. • Maintains client's privacy and confidentiality, promotes client safety and advocacy; and adheres to ethical, legal, accreditation and regulatory standards.

• Provides technical expertise and develops technical solutions for the Service FACTS/HVDC/AC substations portfolio during the pre-ITO (requisition) process, interfacing with the commercial team. • Leads a team of Field Service Engineers and Technicians. • Has a deep understanding of FACTS, HVDC and AC substation markets and customer economic drivers to support winning bid strategies. • Interfaces with worldwide regional FACTS/HVDC/Service CT and supports regional teams as required. • Acts as the primary technical contact for regional Service FACTS/HVDC inquiries. • Serves as the central technical interface between Service, Sales, Project Management, Engineering and Manufacturing. • Attends customer meetings and identifies solutions to meet Service FACTS, HVDC and AC substation customer needs. • Works closely with field engineers, back-office teams and engineering to identify new product and service opportunities. • Launches global commercial campaigns for new Service FACTS, HVDC and AC substation products and services. • Provides technical guidance for HVDC solutions across the project and service lifecycle.

• Develop and maintain strong, positive relationships with assigned broker partners. • Serve as the primary point of contact for brokers, providing timely and accurate responses to inquiries and requests. • Regularly engage with brokers to understand their needs, challenges, and goals, and offer tailored solutions that align with our services. • Coordinate and oversee the delivery of services to brokers, ensuring that all commitments are met and that brokers receive a high level of support. • Collaborate with internal teams, including Account Management, Operations, and Customer Support, to resolve broker-related issues promptly and effectively. • Monitor service delivery performance, identify potential areas for improvement, and implement corrective actions as necessary. • Facilitate communication between brokers and their clients, assisting brokers in presenting our products and services to clients. • Help brokers manage escalations or complex client issues by leveraging internal resources for resolution. • Partner with Business Development Directors (BDDs) to support growth opportunities within broker partnerships, without owning the sales process directly. • Provide brokers with regular updates and reports on service usage, client activity, and other relevant metrics. • Analyze data to identify trends, opportunities, and areas for improvement, sharing insights with brokers. • Gather feedback from brokers on products, services, and processes, driving enhancements with internal teams.

Role Description The Performance Manager oversees the monitoring, analysis, and optimization of IT systems and service performance to ensure that mission‑critical environments meet defined service levels and program outcomes. The role designs and maintains performance measurement frameworks that integrate technical metrics and key performance indicators with business goals, providing clear visibility for both technical and leadership stakeholders. The Performance Manager collaborates with infrastructure, application, and security teams to diagnose performance bottlenecks, lead remediation initiatives, and champion a culture of data‑driven decision‑making and continuous improvement across the IT organization. Key Responsibilities - Develop and maintain performance measurement frameworks and scorecards that link technical metrics, KPIs, and SLAs to program and business objectives. - Collect, normalize, and analyze performance data from monitoring platforms such as Splunk and other observability tools to identify trends, anomalies, and root causes of degradation. - Design and automate performance dashboards and reports to provide clear visibility into system capacity, availability, and user experience for technical and executive audiences. - Facilitate recurring performance review cadences with IT and security teams, recommending tuning, scaling, and architectural changes needed to sustain system reliability and service levels. - Apply process improvement and performance management methodologies to prioritize, track, and report on remediation initiatives through completion. - Partner with project, operations, and release managers to embed performance criteria into change planning, testing strategies, and capacity planning activities. - Provide actionable insights and recommendations that inform investment decisions, risk assessments, and optimization opportunities across the IT portfolio. Qualifications - Bachelor’s degree in Information Technology, Computer Science, Data Analytics, or a related field, or equivalent relevant work experience. - 8+ years of experience in IT systems performance management, performance engineering, systems monitoring, or related roles in enterprise environments. - Deep knowledge of performance analysis principles, metrics, and tooling, including hands‑on experience with platforms such as Splunk, SolarWinds, or similar solutions. - Proven ability to perform root‑cause analysis on complex performance issues and translate findings into prioritized improvement strategies and action plans. - Excellent analytical, communication, and interpersonal skills, with the ability to synthesize technical data into clear recommendations and manage multiple initiatives effectively. - Ability to obtain and maintain a SECRET clearance; U.S. citizenship required. Preferred Qualifications - Experience implementing performance management frameworks that integrate infrastructure, application, and security metrics in large enterprise or government environments. - Hands‑on experience with APM and monitoring platforms and log analytics solutions such as Splunk for complex distributed systems. - Relevant certifications such as ITIL Foundation or analytics/monitoring tool certifications, and familiarity with federal or defense IT environments. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.