• Develop and maintain strong, positive relationships with assigned broker partners. • Serve as the primary point of contact for brokers, providing timely and accurate responses to inquiries and requests. • Regularly engage with brokers to understand their needs, challenges, and goals, and offer tailored solutions that align with our services. • Coordinate and oversee the delivery of services to brokers, ensuring that all commitments are met and that brokers receive a high level of support. • Collaborate with internal teams, including Account Management, Operations, and Customer Support, to resolve broker-related issues promptly and effectively. • Monitor service delivery performance, identify potential areas for improvement, and implement corrective actions as necessary. • Facilitate communication between brokers and their clients, assisting brokers in presenting our products and services to clients. • Help brokers manage escalations or complex client issues by leveraging internal resources for resolution. • Partner with Business Development Directors (BDDs) to support growth opportunities within broker partnerships, without owning the sales process directly. • Provide brokers with regular updates and reports on service usage, client activity, and other relevant metrics. • Analyze data to identify trends, opportunities, and areas for improvement, sharing insights with brokers. • Gather feedback from brokers on products, services, and processes, driving enhancements with internal teams.

Role Description The Performance Manager oversees the monitoring, analysis, and optimization of IT systems and service performance to ensure that mission‑critical environments meet defined service levels and program outcomes. The role designs and maintains performance measurement frameworks that integrate technical metrics and key performance indicators with business goals, providing clear visibility for both technical and leadership stakeholders. The Performance Manager collaborates with infrastructure, application, and security teams to diagnose performance bottlenecks, lead remediation initiatives, and champion a culture of data‑driven decision‑making and continuous improvement across the IT organization. Key Responsibilities - Develop and maintain performance measurement frameworks and scorecards that link technical metrics, KPIs, and SLAs to program and business objectives. - Collect, normalize, and analyze performance data from monitoring platforms such as Splunk and other observability tools to identify trends, anomalies, and root causes of degradation. - Design and automate performance dashboards and reports to provide clear visibility into system capacity, availability, and user experience for technical and executive audiences. - Facilitate recurring performance review cadences with IT and security teams, recommending tuning, scaling, and architectural changes needed to sustain system reliability and service levels. - Apply process improvement and performance management methodologies to prioritize, track, and report on remediation initiatives through completion. - Partner with project, operations, and release managers to embed performance criteria into change planning, testing strategies, and capacity planning activities. - Provide actionable insights and recommendations that inform investment decisions, risk assessments, and optimization opportunities across the IT portfolio. Qualifications - Bachelor’s degree in Information Technology, Computer Science, Data Analytics, or a related field, or equivalent relevant work experience. - 8+ years of experience in IT systems performance management, performance engineering, systems monitoring, or related roles in enterprise environments. - Deep knowledge of performance analysis principles, metrics, and tooling, including hands‑on experience with platforms such as Splunk, SolarWinds, or similar solutions. - Proven ability to perform root‑cause analysis on complex performance issues and translate findings into prioritized improvement strategies and action plans. - Excellent analytical, communication, and interpersonal skills, with the ability to synthesize technical data into clear recommendations and manage multiple initiatives effectively. - Ability to obtain and maintain a SECRET clearance; U.S. citizenship required. Preferred Qualifications - Experience implementing performance management frameworks that integrate infrastructure, application, and security metrics in large enterprise or government environments. - Hands‑on experience with APM and monitoring platforms and log analytics solutions such as Splunk for complex distributed systems. - Relevant certifications such as ITIL Foundation or analytics/monitoring tool certifications, and familiarity with federal or defense IT environments. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

• Create and implement territory plans focused on attaining deployments of Fortinet products and services to a set of assigned, existing accounts and new logo prospects, within your assigned territory. • Develop executive relationships with key buyers and influencers and leverage these relationships to achieve quarterly sales goals. • Generate a sales pipeline, qualify opportunities, and accurately forecast pipeline. • Coordinate with appropriate internal groups to generate and deliver winning Contract Bids, Proposals, RFI/RFP Responses, and Statements of Work. • Negotiate terms of business with clients to achieve win/win results that provide the basis for exceptional ongoing relationships. • Build and promote the Company’s position as the worldwide leader in Unified Threat Management.

Role Description Wir besetzen aktuell eine Rolle als Licensing Manager (m/w/x) bei einem führenden IT-Lösungsanbieter aus Österreich. In dieser Position wirst du maßgeschneiderte Lizenzierungsempfehlungen erarbeiten und als zentrale Schnittstelle zwischen Kunden, Technik-Teams und internationalen Software-Lieferanten fungieren. Dein Fokus liegt dabei auf der proaktiven Beratung, der Koordination von Partnerprogrammen sowie dem gesamten Prozessmanagement im Lizenzbereich. - Als zentrale Schnittstelle zwischen Kunden, internen Technik-Teams und internationalen Software-Lieferanten agieren. - Das gesamte Prozessmanagement im Lizenzbereich verantworten, von der Beratung bis zur Implementierung. - Maßgeschneiderte Lizenzierungsempfehlungen entwickeln und bestehende Modelle zur Kundenoptimierung anpassen. - Partnerprogramme koordinieren und Beziehungen zu Softwareherstellern pflegen, um Marktentwicklungen zu verfolgen. - Lizenzbestellungen bearbeiten und relevante Lizenzportale administrieren. - Proaktive Beratung bei Lizenzanfragen für interne und externe Stakeholder bieten. - Neue Lizenzierungsmöglichkeiten identifizieren und Dienstleistungen weiterentwickeln. - Prozesse und Vereinbarungen transparent und nachvollziehbar dokumentieren. - Interne Schulungen zum Lizenzmanagement durchführen. Qualifications - Mehrjährige Berufserfahrung im Lizenz-, Partner- oder Sales-Management im IT-/Softwareumfeld. - Eine abgeschlossene Fachausbildung (technisch, IT-affin oder betriebswirtschaftlich). - Ausgeprägte technische Affinität und fundiertes Interesse an modernen IT-Systemen. - Proaktive und serviceorientierte Kommunikation gegenüber Kollegen und Kunden. - Versierter Umgang mit Microsoft-Produkten und deren Lizenzportalen. - Praxiserfahrung in der Administration und Nutzung diverser Hersteller-Lizenzportale. - Bereitschaft zur kontinuierlichen Weiterbildung und Zertifizierung im Microsoft Licensing. - Sicherer Umgang mit ERP-Systemen (z.B. BMD) für Prozessdokumentation und Auftragsabwicklung. - Verhandlungssichere Deutschkenntnisse für Kommunikation und Dokumentation. Remote Work Policy In dieser Rolle arbeitest du vollständig remote aus Österreich. Solltest du für diese Rolle umziehen oder reisen, werden deine Relocation- bzw. Reisekosten selbstverständlich übernommen. Benefits - Attraktives Gehalt bis 70.000 €, ggf. verhandelbar. - Optionaler Firmenwagen. - Bike-Leasing für ein topmodernes Firmenrad. - Möglichkeit zur 4-Tage-Woche (nach Absprache mit dem Teamleiter). - Sportzuschuss für Fitnessstudio, Alpenverein oder Sportvereine. - Flexibles Remote Setup mit viel Raum für individuelle Flexibilität & hohe Mitarbeiterzufriedenheit. - Vielfältige Weiterbildungs- und Zertifizierungsmöglichkeiten. Next Steps Wenn Du Dich hier bewirbst, dann schicken wir Dir zusätzliche Infos zum Unternehmen, zur Rolle und zum Gehalt, um Deinen Entscheidungsprozess zu unterstützen. Wenn Du weiterhin interessiert bist, laden wir Dich zu einem ersten Gespräch ein.