• Develop a thorough understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users. • Be a subject matter expert on the Payins and Payouts topic supported by the CPE function. • Handle clients and customers' questions and concerns by phone, chat, email or any applicable contact channels with speed, professionalism and empathy. • Be a brand ambassador and make a positive first impression of Flywire. • Carry out proactive client & payer’s outreach, as needed, to support the completion of a booking or the resolution of an issue. • Solve complex Payins and Payouts problems utilizing different software tools and collaborating closely with team members and other departments. • Conduct daily follow-up with previously unresolved requests. • Collect feedback to better understand Payins and Payouts issues and client & payer’s trends - be the voice of the client & payer’s within Flywire escalating insight to the senior members. • Stay updated on new product features, updates, and company policies to provide accurate and current information to clients and customers. • Be inspired to take initiative in new projects that contribute to the greater success of the business. • Be highly flexible and open to change in job responsibilities, processes, and procedures as the company grows and evolves. • Take on new responsibilities and adapt to shifts in clients and customer needs and company goals with a positive and proactive attitude. • Have fun while working hard with a goal-oriented team.

Role Description The Sales Operations Associate is a key member of the commercial operations team, responsible for supporting sales effectiveness, contract management, and compliance activities. In this role, the Sales Operations Associate will manage excel databases/ contract repositories. Qualifications - Exceptional organizational skills, meticulous attention to detail. - Advanced proficiency in Microsoft Excel, Word, and PowerPoint. - Strong analytical background. - Ability to thrive in a fast-paced environment, ensuring operational accuracy and consistency across the sales process, contract execution, and reporting. - 1-3 years of Customer Service or Sales Operations experience. - Sales reporting and/or Finance background preferred. - Bachelor’s degree required. - Travel as the business needs. Requirements - Track, manage, and complete Requests for Information (RFIs) and Requests for Proposal (RFPs) in collaboration with cross-functional stakeholders. - Ensure timely and accurate submission of all RFI/RFP documents, maintaining brand consistency and compliance with company standards. - Develop and maintain a centralized database of prior submissions to streamline future responses. - Oversee the full contract cycle, including review, execution, and implementation across all applicable systems and departments. - Ensure contracts are accurately reflected in sales systems, pricing databases, and other operational tools. - Collaborate with internal teams to ensure contract compliance and renewal tracking. - Manage and maintain membership data for a single Group Purchasing Organization (GPO). - Ensure timely updates, accurate roster alignment, and seamless communication between internal and external stakeholders. - Prepare reports and summaries to track GPO performance and membership changes. - Run regular compliance reports to identify and resolve discrepancies across contracts, pricing, and memberships. - Develop analytical insights from compliance and performance data to support strategic decision-making. - Maintain detailed documentation for audits and internal review processes. - Assist in administrative fee payout reporting, ensuring correct calculations and transparency. - Coordinate with finance and sales teams to align on payment timelines and issue resolution. Benefits - Uphold and embody AirLife’s values in all aspects of work. - Demonstrate accuracy and thoroughness in daily work; look for ways to improve and promote quality & safety. - Inspire the trust of others; treat people with respect and dignity and embrace the value of diversity. - Use time efficiently; perform job accurately, thoroughly, and conserve Company resources to improve profits. - Contribute to building and maintaining a positive team environment. - Assure all policies and guidelines are implemented and followed.

• Document and maintain records for all active projects and operational initiatives • Organize project updates, timelines, and key deliverables into structured formats • Create and standardize documentation templates, reports, and tracking tools • Work closely with internal stakeholders to gather and verify project information • Ensure documentation is current, accurate, and easily accessible • Assist in summarizing project status, risks, and progress for leadership review • Support process improvement efforts by identifying documentation gaps and inefficiencies

• Own and operate the commercial LiveOps strategy , including pricing frameworks, promotional cadence, experimentation roadmap, and execution of a data-driven commercial calendar. • Apply a strong F2P mindset by balancing free vs. premium value, designing clear upgrade paths, and creating sustainable monetisation mechanics in close collaboration with Product. • Define and evolve the monetisation roadmap , scaling subscriptions first and expanding into consumables, repeat purchase loops, and long-term ARPPU growth systems. • Hands-on usage of tools like RevenueCat to e.g. set up products, paywalls, targeting, and experiments; monitor key metrics and troubleshoot performance changes. • Own the analytical performance view across conversion, retention, ARPU/LTV, pricing, FX, and cohort behavior, identifying and prioritizing the highest-impact growth levers with focus and clarity. • Lead complex, cross-functional monetisation initiatives (e.g., tiering, packaging, pricing structures) across placements, clients, and geographies, ensuring measurable revenue impact. • Strengthen subscription foundations by driving stakeholder alignment, ensuring robust tooling and measurement, and pragmatically improving processes to enable scalable growth.