• Assist the Customer Service / Marketing Department to implement after-sales support service • Proactively identify clients' needs and development • Maintain good relationship with existing and potential clients

• Drive sales growth and enhance customer retention by providing leadership, guidance, and strategic direction to the teams. • Optimize sales performance, foster customer relationships, and achieve organizational goals related to revenue generation and customer satisfaction.

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs. We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space. We operate 3 business segments: **Corporate Secretary:** Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporations **Accounting & Bookkeeping:** Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service **FinTech payments:** Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 500 staff with an intact startup mindset. We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

• Respond to user queries across email, chat, phone and video • Troubleshoot issues clearly and calmly • Escalate complex bugs to Engineering with strong context • Spot patterns and recurring issues, and flag root causes • Lead onboarding sessions for new organisations • Deliver clear, engaging and interactive training both virtually and in person • Travel to customer sites across Australia when needed • Design simple resources and self-serve guides that help users build strong habits • Work closely with Product, Engineering and Customer Success • Share structured feedback and insights from the frontline • Create and improve help centre content, guides and FAQs • Refine support processes as we scale.