• Own GRR and NRR targets • Manage customer health scores across the business to inform forecasting renewals and expansion forecasts • Work collaboratively with the service delivery organization to ensure that we’re consistently delivering and demonstrating value of CyberMaxx's service offerings. • Develop and execute a comprehensive customer experience strategy aligned with company goals to enhance customer satisfaction and loyalty. • Lead efforts to map customer journeys, identify pain points, and implement strategies to improve the overall customer experience. • Champion the voice of the customer throughout the organization, leveraging feedback and insights to drive improvements in products, services, and processes. • Collaborate with various departments such as marketing, sales, product, and operations to ensure alignment in delivering a seamless customer experience. • Oversee customer service operations, ensuring high standards of service delivery, and implementing best practices for customer support and interaction. • Utilize customer data and analytics to derive actionable insights, measure customer experience metrics, and drive improvements. • Identify and leverage technology solutions and innovations to enhance the customer experience, streamline processes, and drive efficiency. • Build and lead a customer-centric team, fostering a culture of empathy, collaboration, and continuous improvement.

• Assist the Customer Service / Marketing Department to implement after-sales support service • Proactively identify clients' needs and development • Maintain good relationship with existing and potential clients

• Drive sales growth and enhance customer retention by providing leadership, guidance, and strategic direction to the teams. • Optimize sales performance, foster customer relationships, and achieve organizational goals related to revenue generation and customer satisfaction.

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs. We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space. We operate 3 business segments: **Corporate Secretary:** Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporations **Accounting & Bookkeeping:** Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service **FinTech payments:** Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 500 staff with an intact startup mindset. We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.