Ovex Technologies Pakistan (Pvt.) Ltd.

• Responding to client support queries. • Providing support in person, over the phone, or via remote access. • Diagnosing issues with computer software, peripherals, and hardware. • Running software diagnostic tools and physically inspecting hardware systems. • Talking to clients through basic problem-solving processes. • Providing basic computer training. • Installing and upgrading hardware and software systems. • Writing training manuals. • Following up with clients. • Completing support tickets.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times. • Responding promptly to customer inquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Knowing our products inside and out so that you can answer questions. • Processing orders, forms, applications, and requests. • Keeping records of customer interactions, transactions, comments, and complaints. • Communicating and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service process. • Managing a team of junior customer service representatives. • Ensure customer satisfaction and provide professional customer support.

• Updating company databases by inputting new employee contact information and employment details. • Screening potential employees' resumes and application forms to identify suitable candidates to fill company job vacancies. • Organizing interviews with shortlisted candidates. • Posting job advertisements to job boards and social media platforms. • Removing job advertisements from job boards and social media platforms once vacancies have been filled. • Assisting the HR staff in gathering market salary information. • Assisting in the planning of company events. • Preparing and sending offer and rejection letters or emails to candidates. • Coordinating new hire orientations. • Responding to staff inquiries regarding HR policies, employee benefits, and other HR-related matters.

• Recording and summarizing financial transactions. • Preparing financial statements, reports, and budgets. • Assisting with accounts payable and receivable management. • Performing month-end close activities. • Assisting with audits and ensuring compliance with accounting standards. • Maintaining accurate and up-to-date financial records. • Preparing tax returns and filings. • Assisting with payroll processing. • Communicating with internal and external stakeholders regarding financial matters. • Identifying and reporting any financial discrepancies or irregularities.