• Execute routine maintenance, software updates, and backend server patching across different environments. • Monitor RMM alerts (N-able N-sight) and troubleshoot L2/L3 issues independently to minimize escalations to the owner. • Handle "Change Orders" involving network configurations and on-premise/virtualized server environments (Azure/Windows Server). • Assist the owner in integrating and automating workflows within the Halo PSA system to create a seamless operational cycle. • Maintain 100% accurate asset inventories and coordinate software license renewals and billing tasks. • Conduct research on new tools, hardware, or security protocols and help prepare client proposals. • Utilize tools like ITGlue to follow, update, and create step-by-step Standard Operating Procedures (SOPs) with screenshots. • Audit client communications and system logs to ensure every "i" is dotted and "t" is crossed, maintaining the highest standards of spelling and grammar.

• Manage the end-to-end onboarding and offboarding process for employees, including provisioning and deprovisioning of accounts, devices, and system access. • Coordinate with People Operations (Rippling) to ensure seamless new hire setup and timely offboarding execution. • Process device registration requests and ensure compliance with MDM enrollment requirements. • Oversee provisioning, configuration, and management of company laptops, with a strong emphasis on Mac and familiarity with Windows machines. • Manage global IT inventory, vendor relationships for hardware ordering, and handle shipping of new devices, repairs, and retrievals. • Deploy and manage MDM solutions (e.g., Kandji), overseeing daily tasks and ensuring endpoint compliance. • Provide troubleshooting and end-user support for tools including Google Workspace, Jira, Confluence, Slack, 1Password, and Rippling. • Handle system access requests, device access approvals, and password/2FA support. • Set up and coordinate repairs and replacements of hardware, including shipping logistics and interim solutions. • Partner with the InfoSec team to support SOC 2 and ISO 27001 audits and ensure endpoint security compliance. • Monitor laptop activity and assist with deployment and management of security tools. • Maintain comprehensive documentation of IT processes and support workflows in Confluence and Jira. • Track and report on ticket volume, resolution times, and support trends.

• Manage the end-to-end onboarding and offboarding process for employees, including provisioning and deprovisioning of accounts, devices, and system access. • Coordinate with People Operations (Rippling) to ensure seamless new hire setup and timely offboarding execution. • Process device registration requests and ensure compliance with MDM enrollment requirements. • Oversee provisioning, configuration, and management of company laptops, with a strong emphasis on Mac and familiarity with Windows machines. • Manage global IT inventory, vendor relationships for hardware ordering, and handle shipping of new devices, repairs, and retrievals. • Deploy and manage MDM solutions (e.g., Kandji), overseeing daily tasks and ensuring endpoint compliance. • Provide troubleshooting and end-user support for tools including Google Workspace, Jira, Confluence, Slack, 1Password, and Rippling. • Handle system access requests, device access approvals, and password/2FA support. • Set up and coordinate repairs and replacements of hardware, including shipping logistics and interim solutions. • Partner with the InfoSec team to support SOC 2 and ISO 27001 audits and ensure endpoint security compliance. • Monitor laptop activity and assist with deployment and management of security tools. • Maintain comprehensive documentation of IT processes and support workflows in Confluence and Jira. • Track and report on ticket volume, resolution times, and support trends.

• Manage the end-to-end onboarding and offboarding process for employees, including provisioning and deprovisioning of accounts, devices, and system access. • Coordinate with People Operations (Rippling) to ensure seamless new hire setup and timely offboarding execution. • Process device registration requests and ensure compliance with MDM enrollment requirements. • Oversee provisioning, configuration, and management of company laptops, with a strong emphasis on Mac and familiarity with Windows machines. • Manage global IT inventory, vendor relationships for hardware ordering, and handle shipping of new devices, repairs, and retrievals. • Deploy and manage MDM solutions (e.g., Kandji), overseeing daily tasks and ensuring endpoint compliance. • Provide troubleshooting and end-user support for tools including Google Workspace, Jira, Confluence, Slack, 1Password, and Rippling. • Handle system access requests, device access approvals, and password/2FA support. • Set up and coordinate repairs and replacements of hardware, including shipping logistics and interim solutions. • Partner with the InfoSec team to support SOC 2 and ISO 27001 audits and ensure endpoint security compliance. • Monitor laptop activity and assist with deployment and management of security tools. • Maintain comprehensive documentation of IT processes and support workflows in Confluence and Jira. • Track and report on ticket volume, resolution times, and support trends.