• The Level 1 Call Center Agent will be responsible to support customers from our 24x7 call center. • This person must provide exceptional call center support. • Ticket/Issue Escalations for assigned call center • Accurately process and record call transactions using a computer and designated tracking software • Assist with last-minute coverage needs • Review customer’s information and determine the issue by evaluating and analyzing the symptoms • Deliver service and support to end-users, including via remote connection or over the Internet • Research required information using available resources • Follow standard processes and procedures • Follow up and make scheduled call backs to customers where necessary • Stay current with email, team chats, system information, changes, and updates • Follows proper escalation procedures as defined by management • Ensure customers receive prompt, accurate and courteous service

Role Description We’re seeking an IT Support Specialist – Tier 1 to deliver high-quality front-line technical support across the organization. You’ll manage Tier‑1 requests, support onboarding/offboarding, and help transition IT operations in-house. - Respond to Tier‑1 support tickets (password resets, locked accounts, computer performance, connectivity issues, etc.). - Manage new hire IT commissioning and account deactivation for departing staff. - Coordinate receipt, logging, and re‑issuance of returned equipment. - Triaging technical issues and escalating to Tier‑2 external partners only after proper documentation and troubleshooting. - Remote into user systems across multiple states to provide hands‑on support. - Build, document, and continuously improve IT support runbooks, SOPs, and knowledge base articles. - Translate troubleshooting steps into clear, repeatable documentation for internal use. - Help standardize IT processes as PCC transitions to an in-house support model. - Other relevant duties as assigned by management. Qualifications - 1–2+ years of IT support experience (help desk, service desk, or similar). - Experience with Windows, Microsoft 365, SharePoint, Intune, Teams ecosystem. - Familiar with remote support and ticketing systems. - Strong communication, documentation, and problem‑solving skills. - Highly organized, accountable, and comfortable working independently in a remote setup. Requirements - Experience with Intune or Device management. - Experience with healthcare systems or EHRs (Athena One preferred). Benefits - Impactful role in a mission‑driven organization. - Competitive salary and long‑term growth potential. - Help build a growing IT function from the ground up.

• Provide quick and effective assistance with information technology systems • Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance • Listen attentively to customers questions and concerns and offer optimal solutions • Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel • Work with desktop support engineers to provide customers with superior service • Represent with professionalism and integrity while helping to advance our company mission • Respond to tech inquiries via email, through online chats, over the phone, or in person • Inform customers about IT products and services • Walk customers step-by-step through the problem-solving process • Help with troubleshooting hardware and software • Follow up with customers to ensure satisfactory service • Communicate customer feedback to the appropriate internal team members

Role Description We are looking for motivated and adaptable pharmacists to join our Bank team, particularly to support the safe delivery of systemic anti‑cancer therapy (SACT). This element focuses on the clinical screening of SACT prescriptions using the electronic prescribing system, Chemocare, and can be carried out remotely, offering flexibility while contributing to a highly specialist area of practice. As a Bank Pharmacist, you will: - Provide expert pharmaceutical advice to healthcare professionals and patients. - Promote safe, evidence-based and cost-effective use of medicines in line with the HDUHB Formulary. - Ensure patient-centred care. Key responsibilities include: - Deliver high-quality, patient-centered pharmaceutical care. - Provide expert advice on the safe, effective, and evidence-based use of medicines to prescribers, healthcare professionals, and patients. - Support dispensary services, including clinical screening, and ensuring compliance with legal and professional standards. - Maintain accurate records and documentation in line with professional and organisational standards. Qualifications - Registered Health Care professional. - Ability to communicate in Welsh is desirable. Requirements - Motivated and adaptable. - Experience in clinical screening of prescriptions. - Understanding of the HDUHB Formulary. Benefits - Flexible working arrangements. - Support for bilingualism and Welsh language skills. Company Description Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties. - Over 13,000 staff providing primary, community, in-hospital, mental health, and learning disabilities services. - Partnerships with local authorities and various sectors, including volunteers. - Services provided in four main hospitals and five community hospitals. - Numerous general practices, community pharmacies, and mental health services.