• Lead the end-to-end setup of a new BPO team for a newly onboarded client, from planning to go-live. • Define operational requirements together with internal stakeholders and the client (headcount, skills, KPIs, SLAs, workflows). • Partner with the Recruitment team to hire, onboard, and ramp up agents and Team Leads according to project timelines. • Design and implement processes, playbooks, and quality standards to ensure consistent and scalable service delivery. • Own the initial stabilization phase post-launch, identifying risks early and driving fast, effective solutions. • Set performance targets, monitor KPIs, and introduce reporting structures from day one. • Act as the main operational point of contact for the client, building trust and long-term partnership. • Manage escalations and ensure service levels are met while the operation scales. • Continuously optimize workflows, staffing models, and performance as the team grows. • Build a strong team culture focused on accountability, engagement, and continuous improvement.

Job Title: Market Operations Senior AnalystDepartment: Market OperationsReports to: Senior Manager of Market AnalysisEffective Date: January 2026Location: RemoteTravel: Up to 15% POSITION PURPOSE: This is a full-time, exempt position reporting to the Senior Manager of Market Analysis. The Market Operations Senior Analyst will use quantitative reasoning, problem solving, operations research methods, and programming skills to assist the market operations team in hedging strategies (physical and financial products) and optimizing battery energy storage system dispatch across the Key Capture Energy fleet. Responsibilities may include developing algorithmic hedging and energy trading strategies, strategizing day-to-day power market operations, troubleshooting market operations in real-time, building/editing mathematical models that represent battery energy storage system operation, building reports summarizing performance of trading strategies, and direct analytical or coding projects. The ideal candidate is a create problem solver with the technical skills to independently manage projects from the brainstorm phase through to a final work-product with limited oversight. KEY RESPONSIBILITIES: - Build and maintain algorithmic hedging strategies to support physical BESS operations and maximize portfolio value. - Lead the build-out of automated power market bidding/trading strategies using Python and SQL and champion new feature development to drive PNL improvements. - Support the day-to-day management of company assets, including via bid submission, code debugging and on-call responsibilities. - Understand factors impacting electricity prices and collaborate with the team to improve price forecasts, bidding and hedging models. Development and assess new models as necessary to improve PNL. - Analyze and manipulate datasets in MS SQL Server. Collaborate with the development team to support the build-out of necessary infrastructure for analytics work. - Identify gaps in analytical reports and dashboard tools and build new Power BI dashboards that transform data into information that informs market decisions and fills identified needs. - All other duties as required. - All other duties as required. WORK EXPERIENCE & REQUIREMENTS: - 3+ years of energy industry or analytical experience; IPP or utility experience with a background in hedging physical operations preferred. - Strong fundamental understanding of daily energy market operations in various jurisdictions. - Bachelor's degree in: engineering, math, economics, computer science, chemistry, physics, finance, business, or related field; Master's degree preferred - Interest in clean energy and power markets - Experience programming in Python or other mathematical programming languages. Exposure to mathematical optimization a plus. - Experience working with large data sets a plus. - Very motivated self-starter - Strong organizational and time-management skills Physical Requirements: - Prolonged periods of sitting at a desk and working on a computer

• Drive the systems and processes behind Pearl Health’s growth engine • Own territory planning, pipeline forecasting, contracting, and provider onboarding • Design and implement CRM architecture (via Hubspot) improvements • Stand up deal pipeline forecasting infrastructure and management dashboards • Own our CRM system (currently Hubspot), including data architecture, data management, data governance and system integrations • Own our contracting system (currently Iroclad), including workflow design, property mapping, bulk contract creation, system integrations, and troubleshooting

Overview The Regional Distribution Operations Manager is responsible for leading and continuously improving all operational functions within the organization assigned distribution region. This role ensures that every stage of the distribution process—from inbound receiving and inventory management through order fulfillment and equipment delivery—is executed with precision, efficiency, and accountability. Reporting directly to the VP – Materials Management and Inventory Control, this leader drives operational excellence, manages budgets, enforces standard processes, and partners with cross-functional teams to align day-to-day operations with the organization's strategic goals. Responsibilities Operations & Distribution Management - Own and direct all daily operational functions across the assigned region, including receiving, warehousing, inventory control, order processing, fulfillment, shipping, logistics, and returns management - Establish, document, and enforce standardized operating procedures (SOPs) to ensure consistency, compliance, and accountability throughout the region - Set clear operational priorities, performance expectations, and service standards for all regional staff - Provide regular operational updates, analyses, and recommendations to the VP – Materials Management and Inventory Control Process Improvement & Efficiency - Evaluate operational processes to identify bottlenecks, redundancies, and improvement opportunities - Develop and implement initiatives to increase throughput, reduce cycle times, lower cost per unit, and enhance operational capacity - Lead root cause analysis when operational failures or errors occur and implement corrective actions - Leverage operational data and metrics to drive informed decision-making and track progress against goals Order Accuracy & Fulfillment - Oversee end-to-end order fulfillment, ensuring accuracy from order entry through picking, packing, verification, and shipment - Implement and maintain quality control checkpoints to ensure the correct equipment, components, and quantities are fulfilled on every order - Monitor order accuracy rates and fulfillment cycle times, implementing corrective measures to prevent discrepancies and delivery delays Inventory & Warehouse Operations - Oversee inventory management, including cycle counts, stock optimization, demand forecasting support, and shrinkage prevention, aligned with enterprise-wide standards - Ensure warehouse operations are organized, efficient, and compliant with safety and regulatory standards - Manage inbound receiving operations, including inspection, documentation, and timely put-away of materials - Collaborate with the VP – Materials Management and Inventory Control on regional inventory planning, replenishment strategies, and materials allocation Budget & Reporting - Develop, manage, and be accountable for the regional operations budget, including labor, materials, equipment, and overhead costs - Conduct regular budget reviews and variance analyses, presenting findings to the VP – Materials Management and Inventory Control and senior leadership - Manage timely reporting of key operations metrics, including productivity, cost per unit, order accuracy, and on-time delivery Team Leadership & Development - Lead, mentor, train, and develop the regional operations team, fostering a high-performance culture of accountability and continuous improvement - Manage performance reviews, coaching, recognition, career development, and corrective action as necessaryAssist in recruitment and onboarding of new operations employees, ensuring alignment with company standards Compliance & Cross-Functional Collaboration - Ensure all operations remain compliant with applicable regulations and company policies; enforce workplace safety standards across all facilities - Partner with cross-functional teams—including sales, customer service, IT, finance, legal, and safety—to improve tools, systems, and processes - Collaborate with other regional and business unit managers to share best practices and drive operational excellence Qualifications Education & Experience: - Bachelor's degree in Business, Operations Management, Supply Chain Management, Logistics, or a related field preferred. Equivalent combination of education and experience will be considered. - At least 6 years of progressive experience in distribution operations, warehouse management, or supply chain operations, with a proven track record of leading teams and managing budgets. - Demonstrated experience in process improvement and quality control/order accuracy programs. - Working knowledge of WMS, ERP platforms (SAP preferred), and Microsoft Office Suite, with strong Excel and data analysis capabilities. Skills and Abilities: - Operations Expertise: Deep understanding of distribution, warehouse management, inventory control, logistics, and order fulfillment processes. - Process Improvement: Proven ability to evaluate and optimize operational workflows; lean or Six Sigma experience preferred. - Analytical & Data-Driven: Able to analyze operational data, identify root causes, develop solutions, and report findings to senior leadership. - Leadership: Builds high-performing teams; communicates clear expectations; coaches and develops employees at all levels. - Financial Acumen: Strong budget management skills; understands how operational performance impacts business results. - Communication: Excellent written, verbal, and interpersonal skills across all organizational levels and external stakeholders. - Adaptability: Confidently navigates ambiguity, shifting priorities, and change in a fast-paced environment. - Work Ethic: Self-starter with a proactive approach, initiative, and tenacity in driving results. Travel: - Approximately 50% travel throughout the assigned region, including distribution centers, warehouse facilities, and occasional travel to other regions or corporate offices. Standard and Physical Requirements: - Position involves sitting for prolonged periods, standing, manual dexterity, stooping, and bending. - Ability to lift, carry, push, and pull up to 50 lbs. occasionally. Assistive devices provided for greater weight items. - Requires regular visits to warehouse and distribution center sites with exposure to varying temperatures, noise levels, and moving equipment. - Must possess and maintain a valid driver's license with a clean Motor Vehicle Record. Alliance Team Members Demonstrate DRIVE: - Dedicated: Follows through on commitments. Strong say/do. - Respectful: Acts with integrity and values diverse perspective. - Innovative: Always looking for a better way; leads change. - Versatile: Adapts quickly to changing circumstances. Demonstrates agility. - Engaged: Acts like an owner. Wants to create and grow a business which is tightly aligned with market needs. EEO We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. ID 2026-11766 Pos. Type Full-Time