Role Description We are seeking a skilled Project Manager to join our team and lead the onboarding and implementation of our legal software solutions for our customers. The ideal candidate will have a strong background in project management with a proven track record of successfully managing software implementation from initiation to completion. You are the single point of contact to not only define the scope of the project, but to help craft solutions for issues presented. In this role, you will communicate with cross-functional departments to ensure expectations, commitments and transparency of project progress. Implementation Project Managers will manage multiple projects, ensuring milestones are met and successful hand-offs occur with the Customer Success Manager. Responsibilities - Lead the onboarding and implementation process for new customers adopting our legal software solutions. - Coordinate with customers to gather requirements, ensure project deliverables, and establish project timelines and milestones. - Coordinate with internal teams, including Product, Training, Support and Customer Success Teams to ensure timely delivery of project deliverables. - Provide regular project status updates to customers and internal stakeholders, including progress reports, risk assessments, and issues resolutions. - Build and maintain healthy customer relationships while ensuring clear communication and understanding of the project between all involved Centerbase departments and the customer. - Proactively anticipate potential risks before they escalate into issues, and effectively implement measures to mitigate these risks. - Educate customers on the benefits of Centerbase to ensure a maximum return on their investment. - Partner with customers on change management to help with adoption within their business. - Collaborate with Sales and Account Management teams to identify upsell opportunities and drive customer satisfaction. - Communicate internally about process improvement, recommendations and gaps to continue to drive the most effective and efficient implementation possible. - Facilitate hand-off calls with Customer Success Team to ensure internal knowledge is transferred and succinctly breakdown milestones of the projects, outstanding issues and or risk associated. - Stay up-to-date on industry trends and best practices in legal technology and project management. - Conduct post-implementation reviews to evaluate project success and identify areas for improvement. Qualifications - Passion in helping customers, serving as an advocate for their success by leading impactful, engaging sessions and providing the best customer experience. - Analytical thinking skills and a proactive approach to problem-solving. - Advanced written and communication skills. - Experience with legal industry and or software solutions is desirable. - Able to communicate at all levels of an organization and present project statuses with regularity. - Can teach customers how to leverage software on their own to ensure project and scope stays on track. - Can execute on deadlines and manage expectations while mitigating risk. - Effective at up/down communication to ensure successful hand-offs and key learnings to drive process improvement. Requirements - Bachelor’s Degree preferred or the equivalent of 3+ years of work experience in project management, preferably in the legal industry. - Track record of successfully managing software implementation projects. - Strong communication, negotiation, and stakeholder management skills. - Experience using GUIDECx is a plus. - Great interpersonal and client-handling skills with the ability to manage expectations and explain technical details. - Ability to communicate confidently & concisely. - Analytical thinking skills and a proactive approach to problem-solving. - Experience in project management and the ability to plan your own time and meet deadlines. - Able to multi-task with multiple concurrent projects while working in a high volume, fast-paced environment. Company Description At Centerbase, you’ll get the best of both worlds: the fast-paced dynamo of startup-esque growth with the additional stability of a larger company. At our core, we provide legal software to mid-size law firms, helping them to meet the modern expectations of clients and legal professionals while reaching their optimal productivity and profitability levels. As a company, we look at ourselves as more than merely providing a software platform. We come to work daily dedicated to streamlining the client lifecycle, providing ingenuity and commonsense measures for both attorneys and their clients. Our belief and commitment are built on 3 Centerbase core values: - Own it with Action - Better Every Day - Win as One

• The Project Manager is responsible for managing implementation projects for all Nextech products. • Management includes planning & coordinating product implementations in accordance with best practices methodology, within the mutually defined timelines and within the project budget. • This will include maintaining issues lists and managing to resolution implementation issues. • There is a high degree of collaboration and negotiation required among internal departments to achieve a successful live for productive use of the software. • All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

Helprise is an organization that combines global reach with local talent. We work for companies that value quality, partnership, and responsibility, creating teams that really work. By precisely matching skills and business needs, we connect specialists with projects where their knowledge has a real impact. By joining us, you become part of an environment where matching is not a coincidence, but a decision. You will: - Lead performance monitoring processes for Brand Retail across multiple markets - Coordinate data collection cycles (weekly, monthly, quarterly) using standardized templates - Collaborate with local markets to ensure timely and high-quality data delivery - Analyze traffic, sales, and retail performance metrics from internal systems - Translate data into insights and recommendations for business stakeholders - Prepare and present executive-level reports and dashboards - Drive process improvements and standardization across markets - Manage stakeholders across regions (HQ, markets, retail teams, analytics teams) - Ensure alignment with global Brand Retail strategy and KPIs

• Assist All Elements of Routine Projects (90%) • Project Coordination • Collaborate with the Project Manager to oversee project schedules, track milestones, and manage workflow to ensure timely delivery of project phases. • Act as a liaison between internal teams, clients, and contractors to facilitate seamless communication and resolve issues promptly. • Maintain project documentation and organize files, ensuring all stakeholders have access to the most current information. • Construction Administration • Manage and distribute RFIs, submittals, transmittals, and other project-related documentation. • Monitor construction progress by maintaining logs and tracking contractor inquiries or responses. • Ensure all construction administration tasks are completed in alignment with project specifications and standards. • Revit and Technical Support • Assist with Revit tasks, including creating, editing, and maintaining design models and drawings. • Review models for quality and accuracy, ensuring they meet project requirements. • Provide drafting support as needed to expedite the preparation of drawing sets for submission. • Meeting and Communication Support • Prepare meeting agendas, take detailed notes, and distribute summaries with clear action items and deadlines. • Follow up with team members on assigned tasks and provide reminders for upcoming deadlines. • Present project updates to internal stakeholders in a clear, concise manner. • Proactive Task Management • Anticipate project needs by identifying potential risks, bottlenecks, or inefficiencies and suggesting solutions to keep the project on track. • Regularly review project workflows and recommend process improvements to enhance team efficiency. • Take initiative to address and resolve minor issues independently, escalating more significant concerns to the Project Manager. • Stakeholder Engagement • Build strong relationships with clients, contractors, and vendors to promote collaboration and ensure alignment on project goals. • Respond promptly to inquiries from stakeholders, providing accurate and professional communication. • Coordinate deliverables and submissions to meet client and regulatory requirements. • Quality Control and Reporting • Perform quality checks on documentation, drawings, and models to ensure consistency and accuracy. • Attend site visits and conduct review of existing condition surveys and help with punchlists • Assist in preparing status reports and updates for both internal and external stakeholders. • Track lessons learned during projects and document them for future reference. • General Administrative Support • Organize and maintain project records, ensuring all information is up to date and accessible. • Assist with onboarding new team members by providing project-specific training and guidance on workflows. • Support departmental goals by taking on additional responsibilities or participating in firm-wide initiatives as needed. • Administrative (10%) • Provide routine reporting via narrative and photographic documentation • Create / complete project and departmental reports • Technology, Digital Tools & AI-Enabled Efficiency • Leverage AI-enabled and digital tools to enhance efficiency, reduce manual effort, and support consistent, high-quality work output. • Identify opportunities to improve processes and demonstrate a continuous learning mindset, seeking out new technologies, skills, and methods that elevate individual and team performance. • Adapt to emerging technologies and evolving digital workflows, actively supporting the integration and adoption of innovative tools across the organization. • Completion of Assigned Tasks and Deliverables on Time and on Budget • Performs Other Related Duties as Assigned