• Determines stakeholder needs by specifying the challenges faced. Running customer interviews, research, and validation cycles. • Recommends the nature and scope of present and future product enhancements by reviewing product specifications and requirements, appraising new ideas and/or product change requests. • Assesses market competition by comparing the company's internal processes and service offering with those offered by competitors. Identifying and quantifying market opportunities. • Define and track success metrics (KPIs / OKRs). Provides information for management by preparing short-term and long-term usage metrics and analyses; answering questions and requests. • Brings new product enhancements to market by analyzing proposed product requirements and product development; preparing return-on-investment analyses; establishing time schedules with engineering and IWW operations. • Uses data to inform decisions. Prioritising product backlog using clear rationale. • Introduces and communicates new functionality by developing time-integrated plans with Project Office, Operations, and Engineering. • Maintains a good understanding of key aspects of the product – including but not limited to technical details, commercial context and operational impacts. • Facilitates cross‑functional alignment ensuring product readiness by collaborating with Operations and other teams. • Maintains professional and technical knowledge by participating in operational meetings and open discussions with account managers about what is and is not working. • Performs management activities such as managing scope, expectations and requirements, setting up proper communication plans, performing risk management, and coordinating cross functional teams from different departments as needed. • Plans, supports and executes product launches and releases at agreed process and frequencies. • Performs testing and validation of new enhancements and customizations prior to release to production. Generate communication via appropriate training and release material. • Works closely with operational departments like marketing, finance, and account management to drive action throughout the organization; to get product &/or product changes to market. • Is an ambassador and lead for the quality of product documentation. Oversees documentation standards and ensures accurate product knowledge assets are maintained

• Act as the primary liaison between business P&L owners and the product development team. • Drive product vision, strategy, and execution to achieve market leadership. • Ensure leadership alignment and support for product management methodologies. • Define and manage internal and external product roadmaps. • Develop processes for customer feedback management and prioritize needs. • Install project plan methodology for efficient product commercialization. • Create C-suite/board-ready presentation materials on product strategy. • Develop external materials communicating product strategy and value. • Collaborate with P&L owners to develop business cases for product initiatives. • Execute product commercialization, planning, and go-to-market strategies. • Foster strong relationships with internal customers and support their needs. • Conduct market analysis to understand current and future needs. • Establish and track KPIs to measure and optimize product performance. • Lead and delegate product management and commercialization activities.

• You are the Product Owner for our router (gateway) product line, responsible for both DSL and fiber products. • You create product documentation for our R&D team, including software and hardware requirements. • Continuously monitor and analyze the market to derive action plans and recommendations for product management and development. • Manage the product lifecycle for our router product line. • Work closely with Sales and Product Marketing to develop sales and marketing strategies. • Conduct product demonstrations and training sessions both internally and externally.

• Play a pivotal role in shaping the future of SaaS products in ambulatory specialty care. • Lead the prioritization, planning, and execution of respective products. • Collaborate with cross-functional teams to ensure successful delivery of user-centric solutions. • Continuously assess and synthesize customer needs, market demands, and organizational goals. • Coordinate go-to-market strategies across the organization, including sales, marketing, services, and support.