• Lead strategy for stakeholder relationships and advocacy within the EMS ecosystem. • Manage the Partner & Advocacy Team to build and maintain partnerships that support the National Registry’s mission. • Oversee stakeholder engagement to strengthen trust and improve collaboration. • Support the National Registry’s mission by fostering trusted relationships within the EMS ecosystem. • Uphold transparency, advocacy, and collaboration, ensuring stakeholder needs shape organizational decisions. • Serve as a key representative and advocate for the National Registry within the EMS community. • Monitor, evaluate, and report on the effectiveness of relationship and advocacy initiatives.

• Regularly interact with Senior Directors, Directors other Associate Directors and Exec Team on BIM operations • Responsible for strategic direction, quality assurance, and execution within all mechanical BIM operations. • Collaborate with other BIM leaders and Executive Team to develop and execute BIM standards and technology strategies. • Oversee performance, training, and growth of mechanical BIM users. • Lead change management efforts to enhance BIM performance and collaboration. • Establish and monitor QA/QC workflows for models and data management. • Serve as a high-level technical liaison during client coordination and design-assist phases. • Evaluate emerging design and construction technologies and lead pilot initiatives for mechanical BIM advancement.

• Establish and lead the Customer Health CoE as the global owner of customer health strategy, frameworks, and standards. • Define a clear, shared global definition of customer health and ensure consistent adoption across regions, segments, and teams. • Create governance models, operating rhythms, and success metrics that scale globally. • Lead global customer journey mapping to identify universal moments that matter as well as region and segment specific friction points. • Own the global VoC strategy, ensuring feedback is captured consistently across geographies and synthesized into a clear enterprise view. • Deliver executive-ready insights that highlight global trends, regional risks, segment risks and strategic opportunities. • Build and maintain globally consistent customer health and risk management resources.

Associate Creative Director, Copy Toronto, ON Freelance Remote $70 - $80 /hr We are seeking an Associate Creative Director to help lead concept development, guide creative teams, and elevate the quality of work across campaigns. You will partner with strategy, account, and production teams to deliver ideas that are smart, relevant, and well executed. Responsibilities: - Develop strong creative concepts across digital, social, video, and traditional channels - Lead brainstorms and provide clear, constructive creative direction - Collaborate with cross-functional teams and present work to clients - Oversee projects from concept through execution, ensuring quality and timeliness - Mentor junior creatives and support their growth - Stay current on trends and bring fresh thinking to every brief Qualifications: - 5-8 years of agency or creative experience - Strong portfolio showcasing conceptual and executional skills - Excellent communication and presentation abilities - Proven leadership and multitasking skills - Experience with integrated campaigns and creative tools is a plus In this position, you may have access to client or customer systems, confidential and/or proprietary information or data.