Next generation conversational AI for unbeatable customer service automation.
Director of Compliance
Location
United Kingdom
Posted
111 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Director of Compliance
PolyAI
PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. Your responsibility will involve: - Working closely with the General Counsel to build and scale PolyAI’s global compliance programme across its UK, US, Serbia and Canada offices. - Working closely with the CTO and Security team to ensure compliance, security, and governance frameworks are effectively embedded into our technology and product development processes. - Manage our insurance programme and renewals working with the GC to ensure that we have market standard coverage and are mitigating risks via insurance. - Leading on data security incident response, working with security, legal and other impacted teams and running retros where necessary. - Own and manage compliance certifications, strategy and audit programmes including SOC 2 and ISO 27001 (and related standards). - Act as the bridge between Legal, Security, and Engineering including helping the GC and CTO operationalize AI governance and technical controls. - Lead audit preparation, internal readiness, and ongoing control monitoring across the business. - Develop and maintain company policies, procedures, and internal controls aligned with regulatory and enterprise customer requirements. - Partner closely with Security, Product, Engineering, and Legal teams to operationalise compliance requirements. - Support building and evolving the AI Governance framework in collaboration with the GC, CTO, product, tech and research teams and attending our monthly Product and AI Squad. - Support the business in preparing for emerging AI regulatory regimes (including the EU AI Act and related global initiatives). - Build scalable compliance processes to support enterprise sales, customer diligence requests, and vendor risk management. - End to end ownership of the vendor onboarding process, ensuring that all third party engagements meet regulatory and internal compliance requirements from due diligence through internal approvals and ongoing oversight. - Maintain risk registers and compliance monitoring frameworks, identifying areas for continuous improvement and reporting on key risks to the Board and Audit Committee. - Supporting the ESG squad on areas of governance and compliance, providing annual board reporting. - Provide guidance and training across the organisation to embed a culture of responsible AI, security, and compliance. What you’ll come with: - 8+ years of experience in compliance, governance, risk, audit, or related roles in technology, SaaS, or AI companies. - Direct experience managing or supporting SOC 2 and/or ISO 27001 certification programmes. - Experience building and scaling compliance programmes in high-growth companies. - Strong understanding of information security, technology risk, and regulatory compliance frameworks. - Experience working cross-functionally with legal, security, engineering, and product teams. - Excellent written and verbal communication skills with the ability to translate complex regulatory topics into practical guidance. - Proven ability to work independently while collaborating across multiple teams. - Flexibility to manage multiple priorities and evolving regulatory landscapes. - Be a pragmatic and solutions-oriented problem solver who can balance risk management with business objectives. We’d love it if you have: - Experience working in AI, machine learning, or data-driven technology companies. - Familiarity with emerging AI governance frameworks and regulatory developments. - Experience supporting enterprise customers in regulated industries. We offer competitive compensation based on experience, expertise, and the level of responsibility. This role also includes equity, giving you the opportunity to share in the long-term success of the business. The listed expectations reflect what we're hiring for, so we encourage you to review the job description carefully. Benefits 💰 Participation in the company’s employee share options plan 🏝 Tenure-Based PTO: You will receive 25 holidays when you join and will gain an additional 1 day after 2 years of service, then 1 day each year until capped at 32 holidays 🏡 Flexible working from home policy 🌎 Work from outside of the UK for up to 6 months each year 🫂TELUS Health EAP 24/7 - offers you and your chosen family confidential, judgment-free support for any work, health, or life challenge 🧡 Enhanced parental leave 🚲 Bike2Work scheme 📚 Annual learning and development allowance 🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! 👨👩👧 Company-funded fertility and family-forming programmes 🌸 Menopause care programme with Maven 🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs 🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our core values are: Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast. Disagree and commit We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.
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Supplier Compliance Engineer
OnticLeading global aerospace OEM, providing complex engineered parts & repair services in the defense and commercial market
Supplier Compliance Engineer Location: Gloucestershire or Remote (with significant travel) Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, are now recruiting for a Supplier Compliance Engineer to join our Quality Compliance team where you'll support us in ensuring our global supply chain consistently meets the highest aerospace standards. This role can be based in Gloucestershire or remotely, with regular international travel required. Ontic is more than just a business, we're a community of innovators who pride ourselves on fostering a culture where talent thrives, ideas flourish, and careers are built. We're committed to excellence, driving us to continuously improve and adapt, ensuring that we remain at the forefront of our industry. The Role: As a Supplier Compliance Engineer, you’ll play a critical role in maintaining a compliant and high-performing supply chain, ensuring our suppliers meet stringent aerospace quality and regulatory standards. You’ll be responsible for conducting supplier audits, supporting onboarding and qualification activities, and driving improvements in supplier performance and compliance. Working closely with both suppliers and internal stakeholders, you’ll lead the investigation and resolution of supplier-related quality issues, ensuring effective containment and robust root cause analysis. You’ll also carry out source inspections at supplier sites, ensuring product conformity prior to shipment and alignment with engineering and customer requirements. This is a highly visible, field-based role requiring regular travel to supplier sites (up to 80%), where you’ll act as a key partner in strengthening supplier capability, improving processes, and embedding a culture of continuous improvement across the supply chain. About you: At Ontic, our culture is integral to making sure we enjoy our work and deliver for our customers. While we look for the right skillset, we're also looking for someone who will thrive within our recognition and empowerment culture. To be successful in this role, you’ll bring strong experience within supplier quality, compliance, or manufacturing in a regulated industry such as aerospace. You’ll have a deep understanding of relevant standards such as AS9100 and hands-on experience conducting supplier audits and managing quality issues through to resolution. You’ll be confident working independently in a field-based role, building strong relationships with suppliers while also influencing and collaborating with internal teams. Strong problem-solving skills, including the use of recognised root cause analysis methodologies, are essential, along with the ability to communicate clearly and produce detailed, high-quality reports. A proactive and resilient mindset is key, as is the flexibility to travel extensively, including internationally. A relevant engineering qualification and Lead Auditor certification would be highly advantageous. Benefits At Ontic we care about your financial, physical, and mental wellness so we offer a range of benefits to support this. We care about what matters to you and have a valued culture of recognition and empowerment, accompanied by benefits that support work/life balance. Our benefits package highlights include: - Up to 29 days annual leave plus Bank Holidays - 10 hours paid volunteering time - Annual goal share bonus scheme for all employees - 24/7 Employee Assistance Program (EAP) - Discounts and offers from a range of retailers Best place to work We are more than the sum of our parts. And we’ve been recognised internally and externally for being so: - We were ranked #9 in Best Companies’ Q3 leaderboard for Best Manufacturing Company based on our employee feedback - 72.5% of employees who took part in our 2023 employee satisfaction survey said they are proud to work at Ontic No day is the same at Ontic; we have doubled in size over the last couple of years and are still in rapid growth. We attribute our success to empowering colleagues to create the opportunity, fostering an environment of autonomy where we ask for forgiveness, not permission. Our values Our values are intrinsic to everything we do: - We share a common sense - we’re a global family of specialists with a shared passion for precision. - We have the freedom to choose - we’re challengers and innovators with the freedom to think differently and challenge the status quo. - We create the opportunity - we’re change-makers with a clear direction and can-do spirit. We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!
