Role Description We are currently looking for a Customer Support Team Lead in France. In this role, you will lead and inspire a remote customer support team to deliver exceptional service and maintain high levels of customer satisfaction. You will oversee daily operations, ensure performance targets are met, and foster a culture of continuous improvement and accountability. Working in a fast-paced and collaborative environment, you’ll use data and feedback to optimize processes and enhance the customer experience. This position combines leadership, operational oversight, and strategic thinking, offering the opportunity to make a direct impact on customer retention and team development. It’s an ideal role for someone who is people-oriented, analytical, and passionate about delivering excellence in customer support. - Oversee the day-to-day operations of the customer support team, ensuring consistent service quality and strong customer satisfaction. - Provide guidance, mentorship, and ongoing support to team members to help them perform at their best. - Monitor team attendance and scheduling to ensure adequate coverage and operational efficiency. - Conduct regular one-on-one coaching sessions to develop skills, address challenges, and improve overall performance. - Track and evaluate agent productivity and efficiency on a daily, weekly, and monthly basis. - Analyze customer feedback, support metrics, and trends to identify improvement opportunities and implement effective solutions. - Review and approve leave requests while maintaining team balance and service continuity. - Collaborate with internal stakeholders to improve workflows, processes, and the overall customer experience. - Support additional operational and leadership tasks as needed to achieve team and business objectives. Qualifications - Proven experience in a customer support role, with prior experience in a team lead or supervisory position. - Strong leadership and people management skills, with the ability to motivate and develop remote teams. - Excellent communication skills, both written and verbal, with a customer-centric mindset. - Ability to analyze data, track performance metrics, and translate insights into actionable improvements. - Experience with customer support tools, ticketing systems, and performance monitoring platforms. - Strong organizational and time management skills, with the ability to handle multiple priorities. - Problem-solving mindset with a proactive approach to addressing challenges. - Comfortable working in a fast-paced, remote environment with evolving priorities. - High level of accountability, adaptability, and attention to detail. Benefits - Fully remote work environment with the flexibility to work from anywhere. - Home office allowance and choice of equipment (MacBook or Windows-based workstation). - Health and wellness budget to support your well-being. - Generous paid time off with 25+ working days of holidays. - Paid volunteering days to support community engagement and personal growth. - Access to online training and professional development resources. - Career advancement opportunities based on performance and contributions. - Annual achievement bonus linked to company success. - Exclusive access to company products. - Inclusive and collaborative work culture with regular virtual team activities. - Additional perks and recognition programs to reward your contributions.

Join us as a Customer Due Diligence Analyst, Onboarding at Mettle - If you have a curious mind and like to work in a fast paced, innovative environment, this is a fantastic opportunity to join us as a Customer Due Diligence Analyst. - You’ll work diligently and efficiently to protect our customers and the organisation from economic crime - This is an opportunity to join a supportive team where we’ll also take a real investment in your career development What you'll do In this role within the Customer Due Diligence function, you will primarily focus on the Mettle proposition, supporting Boxed banking-as-a-service processes as needed. As a key part of our first line of defence against economic crime, you will ensure regulatory obligations are met, conduct efficient account reviews, and risk assess customers using various sources to confirm they meet our risk appetite. You’ll be responsible for: - Conducting robust reviews of new Mettle account applications, ensuring our customers align with NatWest Boxed's risk appetite. You'll make fair and proportionate decline decisions where required - Identifying and mitigating economic crime risks, escalating effectively when needed to protect both our customers and Mettle - Operating diligently within NatWest Group policies and NatWest Boxed established processes, ensuring compliance and consistency - Constantly seeking opportunities to enhance our processes for greater effectiveness and efficiency, helping us scale and improve - Reviewing Know Your Customer (KYC) / Know Your Business (KYB) check reports and application data to prevent application fraud and truly understand the nature and purpose of the account - Reviewing name screening hits for Politically Exposed Persons (PEPs), Sanctions, and Adverse Press. This involves escalating true matches or making well-rationalised discounting decisions - Investigating application fraud and other economic crime-related alerts from internal and external databases, like the Untoward Incident Database (UID) and Cifas - Contacting customers, managing your chats within our Service Level Agreements (SLAs) and communicating clearly and concisely, always embodying Mettle's supportive tone of voice The skills you'll need Seeking a curious and innovative individual with CDD or Financial Crime knowledge. Recognised qualifications are helpful but not necessary - we can help you achieve these once you join. Strong communication skills and a focus on positive customer outcomes are essential. You’ll also need: - Previous experience in customer due diligence, economic crime prevention, or similar fields (e.g. AML, PEPs/Sanctions, KYC/KYB). - A curious and analytical mind, adept at applying a risk-based approach to efficiently manage high volumes of work. - Proven ability to thrive in a fast-paced environment, handling multiple priorities with precision and calm. - Excellent communication skills, both written and verbal, with a strong command of English. - Sharp critical thinking, sound decision-making, and exceptional time management. - Meticulous attention to detail and a proactive, self-starting approach to your work and record-keeping. Hours 35 Job Posting Closing Date: 13/04/2026 Ways of Working:Remote First

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. The Customer Due Diligence (CDD) Alert/Enhanced Due Diligence (EDD) Analyst, assists with the Company’s compliance with all regulatory requirements and guidelines relating to the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), USA PATRIOT Act, and other anti-money laundering program requirements. This staff position is responsible for assisting in the implementation of the enterprise wide program for detecting, reporting and preventing money laundering and financial crimes. DUTIES / RESPONSIBILITIES / ESSENTIAL FUNCTIONS: - Conduct new and existing client reviews within established SLA. - Identify, review and monitor high-risk clients and ensure written analysis and supporting documentation is complete. - Conduct risk-based research and written analysis of clients who require periodic review - Perform 1st level Payments Screening timely to reduce false positives - Review weekly OFAC files for proper alert generation - Participate in projects and other tasks assigned by the CDD manager - Ensure timely escalation and referral of identified clients requiring further investigation - Assist other AML teams with tasks as necessary. - Partner with internal contacts as needed to provide oversight of the company’s AML program EDUCATION: - College degree OTHER PREFERRED QUALIFICATIONS: - College degree and 2-4 years of directly related work experience required. - Excellent verbal and written communication skills. Strong leadership/negotiation skills and able to take ownership of self-professional development, and self-driven toward career goals. - Multi-dimensional and adaptable team player, able to tackle a diversity of duties while performing non-analyst or silo style roles and solidly demonstrating initiative. - Self-starter and problem-solver with the ability to deliver results with minimal hands-on guidance. - AML investigation experience preferred. - Exceptional interpersonal skills with ability to interface with a variety of colleagues, including associates and senior management alike, are required. - Exceptional research and analytical skills are required. - Technology tools that this resource must have experience using: Excel, Word, Outlook - Previous experience with AML software technologies a plus - Typical office environment. - Ability to manage multiple, competing priorities with strict deadlines. - Ability to work in a cross cultural team across geographical locations and time zones - Other physical duties as required. This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Remote Workers: Become a "Super Sitter" Green Paws Chicago is seeking "Super Sitters" to join our team. Earn $1,000 to $3,000+ per month while maintaining your current 9 to 5. This is a perfect opportunity for remote professionals like software developers, graphic designers, or editors to earn a second W-2 income. The Role Stay in client homes with their pets while they are away for work or vacation. You must have a remote job that allows you to work from anywhere and the flexibility to schedule your meetings at your own discretion. This position offers an independent work environment where you can enjoy the company of animals without leaving your primary career. Ideal Qualifications - Remote Flexibility: You must currently hold a remote position that allows you to work from a client's home. - Pet Intuition: Comfortable handling various breeds and sizes. Prior experience (professional or volunteer) is strongly preferred. - Reliability: Exceptional time management, trustworthiness, and communication skills. - City Savvy: Ability to navigate Chicago safely and work through all four seasons and weather conditions. - Clearance: Ability to pass a criminal background check. Benefits - Workload Flexibility: Your earnings are determined by the workload you choose to take on. - Support: Full office support to manage client relationships, routing, and marketing. - Financial Security: Access to Supplemental Insurance and Retirement Savings. - Social Impact: Join a team committed to social responsibility and premium pet advocacy. Immediate opportunities are available across the Chicagoland area. Turn your "work from home" into "work with pets" today!