Job Closed
This listing is no longer active.
We are a Y-Combinator-backed startup building your AI-powered Recruiter Agent
Cloud Support Engineer I
Location
India
Posted
63 days ago
Salary
₹800K - ₹1,000K / year
Seniority
Mid Level
Job Description
Cloud Support Engineer I
Weekday (YC W21)
This role is for one of the Weekday's clients Salary range: Rs 800000 - Rs 1000000 (ie INR 8 - 10 LPA) Min Experience: 2 years Location: Remote (India), Pune JobType: full-time Cloud Support Engineers are responsible for providing technical support for a set of company products. This role involves resolving customer issues, contributing to the growth of the Strategy Community, and continuously expanding product knowledge to deliver top-notch service. The ideal candidate is passionate about technology, thrives in challenging situations, and possesses a strong desire to help others.
Job Requirements
- Responsibilities
- Deliver specialized technical assistance for the company’s Business Intelligence product range, Cloud platform, and associated technologies.
- Build and maintain strong relationships with customers and partners through consistent, high-quality interactions during project development and the upkeep of production systems.
- Identify and resolve complex or urgent technical issues reported by customers utilizing the company's product suite.
- Work collaboratively and communicate clearly with colleagues, as well as internal application and software development teams.
- Effectively prioritize and relay product defects and enhancement requests to development teams.
- Enhance the company’s knowledge base by producing customer-oriented documentation for technical solutions and supplementary product documentation.
- Qualifications
- Bachelor’s degree in a technical discipline (such as Engineering, Physics, Mathematics, or Computer Science).
- At least 2 years of experience in IT customer support or technical support roles.
- Strong analytical and troubleshooting abilities.
- Proven ability to manage time effectively by prioritizing workloads, multitasking, meeting deadlines, and handling competing demands under pressure.
- Excellent verbal and written communication skills in English.
- Basic understanding of Windows and Linux system administration.
- Familiarity with one or more of the following technologies: Python, REST API, Java, SQL, HTML, or XML/XSL.
- Possession of Cloud Certifications (e.g., AWS, Azure, Google Cloud).
- Benefits
- Possibility to work remotely.
- Join a team of intelligent, creative professionals engaged in dynamic projects utilizing cutting-edge technologies.
- A company culture that encourages curiosity, innovation, and the relentless pursuit of excellence.
- Your contributions will be acknowledged and valued.
- Access to internal development programs for ongoing personal and professional advancement.
- Required Skills
- Customer Service | Troubleshooting | Analytics | Business Intelligence | Cloud Platforms | Windows | Linux | SQL | Python | REST API
Related Guides
Related Categories
Related Job Pages
More Cloud Engineer Jobs
Cloud Go-Live Manager
GuidewireGuidewire is a software company that aspires to be different by providing the property and casualty insurance industry with core-system software built specifica
Summary Cloud Go-Live Manager Guidewire Description: Guidewire Software is a leading provider of software solutions for the insurance industry. Our mission is to help insurance companies successfully respond to customer needs in a world where technology and risk are changing dramatically. We deliver our platform as a cloud service to the P&C industry for over 450 customers in 34 countries. Founded in 2001, Guidewire is headquartered in San Mateo, California, and has offices around the world. We put our values of Integrity, Rationality, and Collegiality first, harboring a culture of honesty and openness that our people never want to lose. And we each bring a little quirkiness—and genius—to the table. As the landscape of our industry continues to shift, we respond with flexibility and skill. We’re braving uncharted territory, pushing past the conventional with our products, partners, and people. Never has there been a more exciting time to join! Role Summary: As a Cloud Go-Live Manager, you will build and maintain strong relationships with our Guidewire Customers, providing firm guidance and leadership support. Cloud Go-Live Managers focus on the “path to production” and initial go live of a Guidewire Cloud customer’s journey. In this capacity you will serve as the primary liaison between the customer team and the various Guidewire teams necessary for a successful Guidewire Cloud release. Through the journey, you will evaluate the production readiness of our customers by managing the planning and execution from “Build” to “Run.” You’ll ensure that both Guidewire and the customer are prepared for a successful transition to production. On a day-to-day basis, you will be involved in areas such as Deployment Plan development, Dry Run scheduling, resource coordination and execution of the Deployment Plan. No matter what task you face on a given day, you will collaborate closely with an impressive team of peers whose primary goal is our customer’s success. Finally, during post-production, you’ll act as a thought expert for internal Guidewire teams on cutover and deployment questions. This customer-facing role emphasizes exceptional service, including professional communication, timely responses, and a strong sense of urgency in production environments. Job Description Cloud Go-Live Manager Responsibilities: - Serve as an expert resource for customers and partners on deployment planning, dry runs, and Go-Live activities, providing guidance on templates, resource needs, and best practices. - Collaborate with Implementation Teams (Guidewire Delivery Services, SI Partners, and customer teams) to develop, refine, and execute Deployment Plans through multiple dry runs. - Coordinate knowledge transfer to Guidewire Global Support and DBA teams for production execution. - Confirm resourcing (Guidewire and non-Guidewire) and finalize Deployment Plans with stakeholders. - Work with customers to establish Go-Live communication plans and partner with TAMs and Implementation Teams to ensure smooth execution. - Act as an internal subject-matter expert on cutover and deployment processes. - Continuously improve deployment practices by capturing and analyzing process data. - At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes. Qualifications & Skills - Technical expertise: Strong knowledge of cloud migration processes and customer readiness for Go-Live; experience with SaaS vs. on-premise deployments; familiarity with customer/support systems such as Salesforce, Jira, Google Workspace, and Confluence. Fundamental AWS and DevOps knowledge is a plus. - Communication: Proven ability to clearly educate and set expectations with customers on Deployment Plans, Dry Runs, and resourcing; strong stakeholder communication skills across technical and executive levels. - Collaboration & leadership: Effective at building relationships with customers, partners, and internal teams; able to influence and guide both operational and executive stakeholders. - Detail orientation: Skilled at managing complex Deployment Plans, Dry Runs, and production operations in time-sensitive environments. - Continuous improvement: Identifies trends and drives improvements in deployment processes using Agile methodologies and problem-solving skills. - Knowledge sharing: Demonstrated ability to educate and upskill both customer groups and internal Guidewire teams on deployment-related issues. - Adaptability: Comfortable in a dynamic role that evolves with solution offerings; able to quickly triage issues and prioritize tasks. - Demonstrated ability to embrace emerging technologies—especially AI—and apply data-driven insights to drive innovation, productivity, and continuous improvement. Preferred Experience - 2+ years of applied project experience with Guidewire Core applications (PolicyCenter, ClaimCenter, BillingCenter, Digital, Data Management). - Program Management experience within IT or consulting (Guidewire projects preferred). - Customer Success Management or leadership experience in Customer Support organizations focused on production operations. - Applied Project Management experience with Agile methodologies. - Experience working in cloud-based enterprise applications or SaaS environments. Other Requirements - Bachelor’s degree (B.S./B.A.) or equivalent. - Primarily a remote role; up to 25% on-site work at Guidewire locations may be required as conditions evolve. Occasional travel outside the region (1–2 times per year) may be necessary for corporate or organizational events. - Flexibility to adjust working hours based on customer location; availability to support up to one weekend per month for Production Go-Lives. #LI-AA1 About Guidewire Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
DoD Solution Cloud Architect
NTT DATANTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Req ID: 365228 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a DoD Solution Cloud Architect to join our team in Herndon (REMOTE), Virginia (US-VA), United States (US). Job Summary: The Senior Cloud & DoD Solutions Architect provides technical leadership for Client Landing Zone (LZ) operations, AWS GovCloud environment configuration, tool deployment, and cloud migration activities. This position ensures continuity for Landing Zone managed services and supports operational stability, security compliance, and ongoing modernization efforts. The role requires strong capability in cloud architecture, with focus areas including identity services, networking, security controls, automation, and integration of new capabilities into Client’s evolving cloud footprint. In parallel, the architect directly supports DoD business development efforts. This includes attending customer meetings with BD teams, identifying mission requirements, shaping solution concepts, preparing technical inputs for proposals, and developing architectures aligned with DoD compliance frameworks. The individual will assist in building competitive, compliant, and technically sound solutions that enable growth in the federal market. The position requires strong communication skills, the ability to engage in client discussions, and the capacity to translate mission needs into actionable technical designs. The architect will operate as a senior technical advisor for cloud, security, and compliance-related pursuits across the DoD portfolio. Job Duties: - Lead AWS GovCloud Landing Zone operations, including configuration, updates, and governance. - Manage cloud migration planning and execution for Client programs. - Maintain and configure cloud-native and third-party tooling supporting Landing Zone services. - Oversee and potentially operate Landing Zone managed services. - Participate in BD and client meetings to define mission requirements and recommend technical approaches. - Create solution architectures, estimates, and technical proposal content for DoD pursuits. - Ensure solutions align with DoD requirements (CMMC, NIST 800‑53, FedRAMP, Zero Trust). - Support orals, technical reviews, and customer deep-dive sessions. - Coordinate with engineering teams and program leadership to deliver scalable cloud solutions. Serve as a senior technical advisor on cloud, networking, IAM, and security architectures. - Provide guidance during orals, technical reviews, and customer deep‑dive sessions. Basic Qualifications: - Minimum 8 years of experience in cloud architecture, engineering, or operations. - Minimum 5 years of experience working with AWS, including AWS GovCloud. - Minimum 3 years supporting DoD programs or federal secure cloud environments. - Certification: AWS Solutions Architect – Associate. - Active Secret security clearance or have the ability to obtain one. Preferred Qualifications: - Experience delivering at least 2 Landing Zone implementations (AWS Control Tower or equivalent). - Experience delivering at least 2 cloud migration projects involving application or infrastructure transition to AWS. - Experience participating in at least 2 proposal cycles or 1 year supporting federal business development. - AWS Solutions Architect – Professional or other specialty certifications. - Experience with Forcepoint, VPN technologies, and DoD cross‑domain or boundary security solutions. - Familiarity with CMMC compliance validation activities. - Strong communication and client‑facing skills, including experience supporting oral presentations. - Proficient in developing technical roadmaps and explaining complex concepts to non‑technical stakeholders. - Experience working with multinational teams or coordinating with enterprise engineering groups. - Ability to balance technical depth with business priorities. Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $116,775 - $270,312. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Cloud Engineer
Finance of AmericaEmpowering 55+ customers with modern reverse mortgage options to fund the next chapter in life. NMLS #2285
• Responsible for designing and administering the company's cloud computing systems, applications, and related processes and tools • Develops and modifies scalable systems architecture to support applications and infrastructure on Infrastructure as a Service (IaaS) and Platforms as a Service (PaaS) cloud computing services • Evaluates and identifies the best cloud computing and storage solutions for the organization • Incorporates security management and privacy requirements into cloud hardware, software, and applications • Develops, maintains, updates, and evaluates engineering processes and recommends improvements • Designs controls and processes that use available audit tools • Provides technical guidance in the planning and execution of assigned projects, and participates in project analysis, design, implementation, and commissioning phases • Supports system acceptance testing and validation activities • Maintains up-to-date and extensive knowledge of cloud products and technologies • Performs other duties as assigned
We seek a highly motivated, technology-focused individual passionate about improving and simplifying Ford’s highly complex global infrastructure environment across Google Cloud Platform (GCP), on-premises data centers, and distributed locations in all major regions. As a GCP Cloud Architect, you will provide day-to-day responsibility with hands-on design and development wherever applicable for key cloud-native infrastructure, computing, database, network, storage, and interoperability initiatives. As a key member of our Enterprise Technology Group, you’ll play a critical part in crafting the future of mobility. If you’re looking for the chance to bring to bear advanced technology to redefine the transportation landscape, enhance the customer experience, and improve people’s lives, this is your opportunity. Join us and challenge your IT expertise and analytical skills to help build vehicles that are as inquisitive as you are. We seek a highly motivated, technology-focused individual passionate about improving and simplifying Ford’s highly complex global infrastructure environment across Google Cloud Platform (GCP), on-premises data centers, and distributed locations in all major regions. - You will work with Technology and Software Platform teams to provide solutions for cloud infrastructure across the Ford Enterprise, including hosting, computing, databases, and networks. - Define, analyze, assemble, and integrate components to deliver infrastructure patterns for the business, including consideration for platforms, software, availability, scalability, and reliability. - Experienced with OpenShift/GKE and hands-on with GCP services and hands-on with GCP services, including Containers, Cloud Run, Compute Engine, Kubernetes Engine, Big Query, and Cloud Storage. - Design, build, and maintain GCP infrastructure to support our applications and services with high performance, scalable and secure cloud native applications on GCP. - Hands-on experience with application development experience leveraging technologies such as Java, Springboot, Python, etc. - Collaborate with other teams to integrate GCP services into our overall IT architecture. - Stay current with GCP technologies, and best practices and provide recommendations for continuous improvement. - Develop, advise and document GCP infrastructure and deployment processes along with experience on REST API, Agile tools, DevOps, Source control and versioning tools (Git, JIRA) and build CI/CD pipelines using CI/CD methodologies leveraging Jenkins, containers, Kubernetes etc. - Work with development teams to implement best practices for deploying and managing applications on GCP. - Monitor and optimize the performance of GCP resources. Troubleshoot and resolve issues related to GCP infrastructure and services wherever needed. - Supports the development of the technical design and documentation. Maintain open channels of communication by providing relevant information, technical expertise, and recommended best practices and patterns. - Hands on experience with public cloud services offering (covering Compute, Storage, Network, Web, Cognitive, AI, Functions, IAM, etc.). - Build big data solutions, ensure the guardrails, security and compliance of our GCP environment, Strong knowledge of Cloud security standards and principles including Identity and Access management. - Work on Serverless design, implementing Container As A Service (CaaS), Cloud Infrastructure (IaaS) Security Compliance requirements, monitoring Infrastructure (IaaS), Network management, storage management and remediation automation. - Experience with Data center environments with a mix of Linux and Windows and system administration, troubleshooting, proficiency with CLI (Bash, PowerShell), virtualization (VMware, Hyper-V), and monitoring tools. - Bachelor’s Degree in Computer Science, Computer Engineering, or a related field - 8+ years of experience in IT or Technology-related disciplines with progressively increasing responsibility. - 5+ Experience working with cloud native GCP and hybrid cloud environments such as researching the best use of cloud products and the ecosystem, designing, developing, implementing, and managing Google Cloud Platform infrastructure. - 3+ hands-on experience in scripting and automation using Python, Bash, or similar languages. - 3+ years’ experience with application development using technologies such as Java, Springboot, Python, etc. - 2+ years’ experience with infrastructure as code tools such as Terraform or Deployment Manager. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day • Paid time off and the option to purchase additional vacation time. This position is a salary grade 5 - 8 and ranges from $66,660-162,120. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. For more information on salary and benefits, click here: https://fordcareers.co/GSR Visa sponsorship is available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. #LI-Remote #LI-KF2




