• Partner with the sales team to qualify leads, conduct introductory calls, and provide ongoing support that drives successful deal closures and fosters long-term customer relationships. • Guide customers through onboarding, setup, and usage of BrightSign’s cloud-based tools ensuring smooth adoption and experience. • Serve as the first point of contact for subscription-related questions, including orders, renewals and account needs, ensuring timely resolution and appropriate escalation to internal teams as needed. • Maintain ongoing communication to ensure customer satisfaction, resolved issues, and identify opportunities for value-added support and growth. • Support the subscription process and provide expertise around BSN.cloud to support Sales Reps and external customers. • Ensure proper documentation and tracking of customer information and engagement activities across internal systems. • Identify process gaps or recurring pain points and recommend improvements to enhance customer experience and internal workflows. • Provide feedback to Product and Sales leadership based on customer needs and use case trends.

• Manage and drive email communications for our user base • Assist with the development, implementation, and optimization of engagement campaigns • Develop and execute operational plans to onboard new users and engage our broad audience • Lead the technical implementation of new campaigns and features within our CRM for User Engagement • Monitor campaign performance, analyze key metrics, and provide data-driven insights • Identify opportunities for A/B testing and optimization to improve engagement, conversion rates, and overall campaign effectiveness • Drive CRM strategy by identifying and translating business goals into an effective CRM marketing strategy • Develop and document best practices and workflows for CRM operations

• Act as a strategic partner by aligning UserTesting’s solutions with customers’ business goals and outcomes • Create and execute Customer Success Plans that drive adoption, maturity, and value realization across the customer lifecycle • Lead renewal discussions and identify upsell and cross-sell opportunities in collaboration with internal stakeholders • Deliver training, insights, and best practices that empower customers to maximize platform value • Build strong relationships and foster advocacy by identifying champions and amplifying success stories • Monitor customer health and proactively address risks or roadblocks in partnership with support and product teams • Collaborate internally across Sales, Product, Marketing, and Support to deliver a consistent and impactful customer experience

• Serve as a strategic partner to clients, aligning SeatGeek’s technology with their business goals to drive revenue growth and deliver win/win solutions • Identify and execute opportunities across product adoption, commercial improvement, and fan experience to improve client performance • Lead business reviews, internal and external, and deliver insights that support renewals, adoption, and overall client success • Leverage strong client relationships to generate advocacy through case studies, referrals, and industry exposure • Manage daily communication, resolve issues, and build trust with a portfolio of clients, including complex accounts • Travel to client events as needed (up to 25-30%) to support client engagement • Analyze product usage, sales, and financial data using tools like Looker, Excel, Google Suite, and internal reporting tools to guide strategic decisions • Quarterback internal projects, collaborating across departments to support client and team-wide requirements and influence roadmaps • Contribute to internal planning efforts, including forecasting, onboarding, and scaling client success operations