Forerunner

Role Description We are seeking an IT Consultant to help scale and modernize our internal and customer-facing IT operations. This role is focused on automating manual IT processes, supporting compliance (SOC 2 and public-sector requirements), and responsibly leveraging AI tools to improve efficiency without compromising security. You’ll work at the intersection of IT operations, security, and customer enablement—supporting both internal teams and external stakeholders (including city, county, state, and federal partners). This is a hands-on role for someone who can both execute and design better systems as we grow. Key Responsibilities - IT Operations & Automation - Provision, manage, and deprovision user accounts across systems (Google Workspace, SaaS tools, etc.) - Handle day-to-day incoming IT support requests - Identify manual, repetitive IT workflows and design automated solutions - Build and maintain scripts, integrations, or workflows to streamline IT operations - Improve onboarding/offboarding processes for speed, accuracy, and auditability - Compliance & Security (SOC 2 + Public Sector) - Support SOC 2 controls, audits, and ongoing compliance processes - Maintain and improve IT policies, procedures, and documentation - Partner with engineering teams to enforce good security practices including access controls and least-privilege principles - Respond to customer IT/security questionnaires (including government entities) - Ensure systems and processes meet requirements for public-sector customers - Customer-Facing IT Support - Provide documentation and evidence required by customer IT departments - Support security reviews and vendor onboarding processes - Act as a liaison between internal technical teams and external compliance stakeholders - AI Enablement (Responsible Use) - Identify opportunities to leverage AI tools to improve IT workflows and documentation - Establish and enforce guidelines for safe and compliant AI usage (data handling, access control, privacy) - Evaluate AI tools with a clear understanding of risks, limitations, and appropriate use cases Qualifications - 3–7+ years of experience in IT operations, IT consulting, or systems administration - Hands-on experience with identity and access management (IAM) and SaaS provisioning - Familiarity with SOC 2 controls, audits, and security best practices - Experience supporting compliance requirements for enterprise or public-sector customers - Strong scripting or automation skills (e.g., Python, Bash, or no-code/low-code tools) - Ability to create clear, audit-ready documentation Preferred Qualifications - Experience working in a high-growth startup (Series A–C) - Familiarity with tools such as Google Workspace, MDM, Vanta, and cloud infrastructure like AWS, GCP etc. - Experience responding to security questionnaires (RFPs, vendor risk assessments) and flags - Exposure to frameworks beyond SOC 2 (e.g. NIST, FedRAMP, CJIS, GDPR) - Experience implementing or governing AI tools in a business environment Key Traits We’re Looking For - Systems thinker: You don’t just execute tasks—you redesign and automate them to scale - Detail-oriented: You understand that compliance and security require precision - Pragmatic: You balance speed with risk in a startup environment - Clear communicator: You can translate technical and compliance concepts for non-technical stakeholders - Ownership mindset: You see gaps and fix them without waiting Why This Role Matters This role is critical to enabling the company to scale Forerunner into regulated environments. You’ll directly impact our ability to win and support public-sector customers while building a modern, automation-first IT function. Compensation Compensation is ~$70–$85/hr, depending on experience.

Hi! We're Forerunner. We believe that climate adaptation is a necessity, not a luxury, and communities deserve access to powerful software that helps them plan for the future. The challenge of climate change is complex – it implicates how municipalities plan, manage capital, and communicate to both residents and higher levels of government. Forerunner helps local communities do these things better by empowering them to access, understand, and mobilize local-level flood risk data at scale. About the role As a Deployment Specialist, you will own the end-to-end deployment experience for our customers — from discovery to go-live — ensuring the outcome aligns with business impact. You’ll act at the intersection of strategy, project management, and operational delivery, collaborating with customers, internal teams, and technical resources to make deployments high-quality, repeatable, and outcome-driven. What you'll do Customer Discovery & Planning - Lead structured workshops with customers to uncover business objectives, operational constraints, and success metrics. - Translate findings into a clear deployment roadmap and set of deliverables. - Define project scope, milestones, dependencies, and governance. Project Leadership - Serve as the primary point of contact for the customer during deployment. - Coordinate across cross-functional teams (Implementation Specialist, Forward Deployed Engineer, Customer Success Manager, internal stakeholders) to ensure alignment and momentum. - Proactively identify risks, manage dependencies, and escalate when necessary. - Provide regular status updates to both the customer and internal leadership. Solution Design & Oversight - Partner with the Implementation Specialist to ensure system configurations align with business goals. - Work with the Forward Deployed Engineer to scope integrations and customizations. - Ensure that deployment deliverables map back to the business requirements and success criteria. Customer Enablement & Handoff - Lead user acceptance testing (UAT) and drive readiness for go-live. - Collaborate with the Customer Success Manager to ensure a smooth transition to the ongoing success phase. - Document lessons learned, refine the playbook, and drive continuous improvement across deployments. What we're looking for - 4-6 years of experience in project management, SaaS implementation delivery, customer consulting, and operations. - Strong ability to translate ambiguous business challenges into structured, executable plans. - Excellent communication skills with both technical and executive stakeholders. - Comfortable operating in a fast-paced, customer-facing environment where you are building repeatable processes You’ll thrive in this role if you… - Believe in delivering measurable outcomes to customers, not just checking off tasks. - Enjoy being the glue across teams, driving clarity, and removing friction. - Are comfortable juggling strategic thinking and tactical execution. - Want to build and refine playbooks that scale, not just follow them. Our team has a lot to offer. Forerunner is an early-stage company with an interdisciplinary team. We are motivated by seemingly intractable problems and work hard to support one another. We're mission-driven. Our mission orients our business strategy and pushes us to work with a sense of urgency. We're in the weeds -- our entire team spends time engaging with our partners in the field to better understand the real-world problems they face. We're a small team. As a member of our growing team, you will quickly become an invaluable part of our organization and have a meaningful impact on our business and technical direction. We welcome unique perspectives and backgrounds. Your opinion matters and we hope you'll share it. We're a remote-first organization, with offices in NYC, San Francisco, and Portland, ME. We offer schedule flexibility for all of our employees and ask for accountability in return. We want you to be happy and healthy. Forerunner offers competitive compensation, health/vision/dental coverage, and commuter benefits. We also have a quarterly wellness reimbursement so that you can have flexibility in defining what "health" means to you. The salary range for this position is $120,000-$165,000. This posting may span more than one career level. Compensation is determined based on a variety of factors, including an individual's skills, experience, and qualifications.

Hi! We're Forerunner. We believe that climate adaptation is a necessity, not a luxury, and communities deserve access to powerful software that helps them plan for the future. The challenge of climate change is complex – it implicates how municipalities plan, manage capital, and communicate to both residents and higher levels of government. Forerunner helps local communities do these things better by empowering them to access, understand, and mobilize local-level flood risk data at scale. About the role As a Deployment Specialist, you will own the end-to-end deployment experience for our customers — from discovery to go-live — ensuring the outcome aligns with business impact. You’ll act at the intersection of strategy, project management, and operational delivery, collaborating with customers, internal teams, and technical resources to make deployments high-quality, repeatable, and outcome-driven. What you'll do Customer Discovery & Planning Lead structured workshops with customers to uncover business objectives, operational constraints, and success metrics. Translate findings into a clear deployment roadmap and set of deliverables. Define project scope, milestones, dependencies, and governance. Project Leadership Serve as the primary point of contact for the customer during deployment. Coordinate across cross-functional teams (Implementation Specialist, Forward Deployed Engineer, Customer Success Manager, internal stakeholders) to ensure alignment and momentum. Proactively identify risks, manage dependencies, and escalate when necessary. Provide regular status updates to both the customer and internal leadership. Solution Design & Oversight Partner with the Implementation Specialist to ensure system configurations align with business goals. Work with the Forward Deployed Engineer to scope integrations and customizations. Ensure that deployment deliverables map back to the business requirements and success criteria.

• Implement features for real-time flood risk visualizations • Collaborate with government users to build resilient communities • Process geospatial datasets and build APIs for government systems • Own features from database modeling to UI implementation

• Own pipeline creation strategy and execution • Optimize high-ROI channels • Build and execute new channel strategies • Partner with Sales on Account-Based Marketing (ABM) • Design and manage lifecycle nurture flows • Analyze and report on performance