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As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C," as we like to call it). With more than 8,400+ customers, we serve approximately 90% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us, visit www.careers.servicenow.com From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Staff Software Engineer - AI/ML
Location
California
Posted
107 days ago
Salary
$173.1K - $303K / year
Seniority
Senior
Job Description
Staff Software Engineer - AI/ML
ServiceNow
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The Advanced Technology Group (ATG) at ServiceNow is a customer-focused innovation group building intelligent software and smart user experiences using existing and latest advanced technologies to enable end-to-end, industry-leading work experiences for customers. We are a group of researchers, applied scientists, engineers, and product managers with a dual mission. We build and evolve the AI platform, and partner with teams to build products and end-to-end AI-powered work experiences. In equal measure, we lay the foundations, research, experiment, and de-risk AI technologies that unlock new work experiences in the future. You will play a major part in building AI and Machine Learning (ML) solutions that transform the user experience and workflow efficiency of enterprise services. Traditional analytical tools tend to require a technically knowledgeable user to produce even simple results. We are taking a completely fresh approach with the expectation that any user, regardless of technical knowledge, can use the AI/ML solutions we develop to operate the services in the enterprise setting in a thoughtful and scalable manner. We are just getting started with our early-adopter customers and we need your help in building and making available an amazing range of solutions to our 5k+ enterprise customers around the world. - Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability. - Drive the architecture and implementation of GenAI-driven features across our products. - Design and build scalable and reusable platform services that leverage LLMs to power user experiences. - Collaborate cross-functionally with product, research, and platform teams to translate business goals into GenAI solutions. - Define best practices for prompt engineering, fine-tuning, and evaluating LLM performance across different use cases. - Serve as a thought leader in Generative AI adoption, guiding teams through design patterns, performance trade-offs, and ethical AI considerations. - Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery - Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs. - Contribute to the design and implementation of new products and features while enhancing existing product capabilities. - Integrate automated testing into development workflows to ensure consistent quality across releases. - Participate in design and code reviews ensuring best practices in performance, maintainability, and testability. - Develop comprehensive test strategies covering functional, regression, integration and performance aspects - Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality - Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team. - Build integrations with third-party applications using their cutting-edge frameworks. Qualifications To be successful in this role you have: - Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience. - Proficiency in Java or similar object-oriented languages. - Hands-on experience with GenAI technologies, including working with LLMs (e.g., OpenAI, Anthropic, Gemini, Mistral, etc.) - Strong understanding of prompt engineering techniques and experience in prompt tuning, retrieval-augmented generation (RAG), or fine-tuning LLMs for domain-specific applications. - Strong networking fundamentals (TCP/IP, DNS, TLS/mTLS, routing, load balancing) and hands-on experience operating Kubernetes in production environments. - Proficiency in OpenTelemetry-based observability, including metrics, logs, and distributed tracing (instrumentation and troubleshooting). - Ability to critically evaluate and integrate GenAI into workflows, decision-making, and customer-facing capabilities. - Experience with modern front-end frameworks such as Angular, React, or Vue. - Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization - Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines - Understanding software quality principles including reliability, observability, and production readiness. - Ability to troubleshoot complex systems and optimize performance across the stack. - Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency. - Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems Nice-to-have: - ServiceNow platform knowledge - Proficiency in OpenTelemetry-based observability, including metrics, logs, and distributed tracing (instrumentation and troubleshooting). Why Join Us: - Build and deliver high-impact software that powers digital experiences for millions of users. - Collaborate in a culture that values craftsmanship, quality, and innovation. - Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability. - Be part of a culture that encourages innovation, continuous learning, and shared success. For positions in this location, we offer a base pay of $173,100 - $303,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Benefits
- 401(K), 401(K) matching, Adoption Assistance, Childcare benefits, Commuter benefits, Company equity, Company-sponsored outings, Company sponsored family events, Customized development tracks, Dental insurance, Disability insurance, Volunteer in local community, Employee stock purchase plan, Family medical leave, Flexible Spending Account (FSA), Flexible work schedule, Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Open door policy, Life insurance, Charitable contribution matching, Mentorship program, Paid volunteer time, Online course subscriptions available, Onsite gym, Open office floor plan, Paid holidays, Paid sick days, Onsite office parking, Partners with nonprofits, Performance bonus, Pet insurance, Promote from within, Relocation assistance, Remote work program, Free snacks and drinks, Team based strategic planning, Tuition reimbursement, Vision insurance, Wellness programs, Mental health benefits, Home-office stipend for remote employees, Fertility benefits, Employee resource groups, Employee-led culture committees, Hybrid work model, In-person all-hands meetings, In-person revenue kickoff, Employee awards, Transgender health care benefits, Wellness days, Mother's room, Personal development training, Virtual coaching services, Flexible time off, Bereavement leave benefits, Company-wide vacation
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Senior Software Engineer - Consumer Engineering Test Infrastructure
CoinbaseWe're building an open financial system for the world.
Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. The Consumer Eng Test Infrastructure (CETI) team is dedicated to elevating product quality across Coinbase. We achieve this by equipping engineering teams with world-class testing tools and frameworks. Our goal is to make the process of writing, running, and maintaining high-quality tests seamless, enabling teams to catch issues early, ship with confidence, and minimize friction in their development workflow. As a Software Engineer on the CETI team, you will be a key contributor to the design and development of our scalable testing infrastructure, frameworks, and tools, which are tightly integrated into our CI/CD pipelines. You will collaborate closely with engineers across the company to understand pain points, drive the adoption of best practices, and define the future of testing at Coinbase. What You'll Be Doing: - Infrastructure & Tool Development: Design, develop, and maintain robust, fast, and scalable automated test frameworks, tools, and infrastructure. - Quality Enablement: Partner with engineering teams to enhance test coverage, reduce test flakiness, and streamline the debugging experience. - CI/CD Optimization: Optimize CI/CD pipelines to ensure the most efficient and rapid test execution. - Best Practices & Culture: Advocate for and drive the adoption of testing best practices across unit, integration, and end-to-end testing, promoting a high-quality testing culture while maintaining development velocity. - Observability: Build comprehensive dashboards and provide insights that empower teams to track and improve the quality of their tests. - Test Environment Stability: Collaborate with platform, infrastructure, CX, consumer, and SRE teams to ensure that test environments are stable, scalable, and accurately reflect production conditions. - Technology Exploration: Research and evaluate emerging testing technologies (web, mobile, AI/ML, backend) and integrate them into our ecosystem where appropriate. What We're Looking For: - Technical Foundation: A strong background in software engineering, with experience in languages such as Python, Java, JavaScript, Go, or similar. - Infrastructure Knowledge: Familiarity with infrastructure technologies (e.g., Kubernetes, Docker, Terraform) and experience with cloud environments (AWS, GCP, or Azure). - Developer Experience Focus: Experience in building scalable developer tools and a passion for improving developer productivity and experience. - Reliability & Performance: Experience with observability, debugging, and profiling techniques to enhance software reliability and performance. - Collaboration & Influence: The ability to effectively collaborate with diverse teams across the company and influence positive changes in engineering culture. Job #: P72920 *Answers to crypto-related questions may be used to evaluate your onchain experience #LI-Remote Pay Transparency Notice: Depending on your work location, the target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, vision and 401(k)). Annual base salary range (excluding equity and bonus): $186,065—$218,900 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal OpportunityCoinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Global Data Privacy Notice for Job Candidates and ApplicantsDepending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. AI DisclosureFor select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
• Join a small dev team building web applications for clients and staff • Work on both front-end and back-end code, processing real-time data streams • Efficiently store data for real-time querying • Annotate data using crowdsourcing and machine learning systems • Collaborate with the dev team to meet company needs and goals • Participate in an agile-lite environment focused on delivering great software quickly
Senior Agentic AI Software Developer
Kentro.usKentro, formerly IT Concepts, Inc., is a mission-driven digital modernization and transformation firm founded in the early 2000s and headquartered in McLean, Vi
Overview Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring a Senior AI Agentic Software Developer with deep experience designing, building, and deploying agent-based AI systems in regulated, security-constrained environments. This role goes beyond prompt engineering, you will architect context-aware, tool-using AI agents that operate reliably within Government Community Cloud High (GCCH) and federally compliant environments. You will work at the intersection of LLM orchestration, contextual engineering, secure data access, and cloud-native software development, translating mission and business requirements into production-grade AI systems. Responsibilities Agentic AI & Contextual Engineering - Design and implement multi-step, agentic AI workflows (planner/executor, tool-using agents, RAG + memory patterns) - Engineer robust contextual pipelines including: - Retrieval-augmented generation (RAG) - Structured memory (short-term, long-term, episodic) - Tool invocation and function calling - Control hallucination, drift, and overreach through grounding, validation, policy constraints, and ensemble methods. - Optimize context windows, token usage, and latency under federal cost, platform quotas, and performance constraints. Secure Software Development - Build production-grade services using Python, Java, C++, Rust, GO, C#, TypeScript - Implement APIs and microservices that integrate AI agents with: - Data lake house - SharePoint - Microsoft Graph API - Line-of-business systems - Apply secure coding practices aligned with NIST 800-53 / 800-171 Azure GCCH and Federally Compliant Architecture - Design and deploy solutions in GCCH environments - Work within constraints such as: - Limited model availability - Restricted outbound network access - Controlled identity and authentication flows - Use Azure services including: - Azure AI (OpenAI / Foundry where applicable) - Azure Kubernetes Service (AKS) - Azure Functions / App Services - Azure Data Lake Storage - Azure Key Vault - Implement identity, RBAC, and managed identities aligned with federal requirements Compliance, Governance, and Safety - Design AI systems with auditability, traceability, and explainability - Support Authority to Operate (ATO) processes - Implement logging, monitoring, and human-in-the-loop controls - Ensure data residency, data minimization, and model usage compliance Location: This position can be performed remotely within the United States and will support Eastern Time working hours. Travel may be required. Qualifications - 6+ years of professional software development experience - 3+ years working with LLMs, AI orchestration frameworks, or conversational AI systems - Bachelor’s or Master’s degree in one of the following: - - Computer Science - - Computer Engineering - - Software Engineering - - Data Science - - Artificial Intelligence - - Mathematics (with CS focus) - - OR equivalent practical experience (8–10+ years) in advanced software engineering + AI systems may substitute for degree. - Hands-on experience building agentic or multi-step AI systems - Strong understanding of contextual engineering (not just prompt writing) - Experience deploying solutions in Azure Government (GCCH) or similar sovereign clouds Technical Expertise: - Deterministic & Re-playable Agent Execution - Secure Tooling & Capability Sandboxing - Latency Engineering Under Network Constraints - Change Management for AI Behavior Preferred Qualifications / Experience: - Knowledge of federal security and compliance frameworks (NIST, FedRAMP, DoD ILs) - Experience with frameworks such as: - - LangChain / LangGraph - - Semantic Kernel - - AutoGen or equivalent agent frameworks - Familiarity with: - - Vector databases (Azure AI Search, PostgreSQL + pgvector, etc.) - - Evaluation frameworks for LLM outputs - Prior experience supporting federal civilian or DoD customers - Understanding of tradeoffs between local model hosting vs API-based model access - Experience with AI governance or responsible AI implementation - Building autonomous agent frameworks - Tool-using LLMs - Memory architectures (vector DBs) - Planning loops (ReAct, Tree-of-Thought, etc.) - Guardrails & policy enforcement - Secure deployment in regulated environments Clearance Requirement: - Public Trust required; ability to obtain higher clearance eligibility preferred - U.S. Citizenship What Success Looks Like in This Role: - AI agents behave predictably, securely, and within scope - Context is intentionally engineered, not accidentally accumulated - Systems pass security review without last-minute redesign - Stakeholders trust the AI because it is auditable and explainable - Solutions work within GCCH and federal constraints, not by ignoring them Benefits The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification. Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us. #LI-SB1
• Design of the software architecture and technical responsibility within the project • Focus on software development for the Industrial Internet of Things • Implementation of the solution as Lead Developer • Responsibility for the solution concept and technology stack of industrial edge solutions • Support during the pre-sales phase



