About B Generous B Generous is a fast-growing VC-backed fintech company transforming access to capital for nonprofits and social enterprises. Backed by some of the leading VC funds, banks, and fintech investors from the United States, Asia and Europe, B Generous has built an advanced AI-powered lending marketplace and loan origination platform designed specifically for mission-driven organizations. Our platform helps nonprofits secure flexible financing solutions while enabling lenders to efficiently deploy capital into an underserved market. We support financings ranging from $25,000 to $50 million, secured against grants, receivables, donations, future revenue streams and other collateral. By combining cutting-edge technology, machine learning and generative AI, predictive analytics, and strong domain expertise, B Generous is redefining nonprofit finance in the United States. Joining B Generous offers the rare opportunity to work at the intersection of fintech, finance, and social impact, while helping organizations access the capital they need to grow their missions. Position Summary The Marketplace Lending Manager is a critical role responsible for ensuring that all loans that are credit approved are matched up with an appropriate lender in the B Generous marketplace. Specifically, this role will manage each loan transaction once the B Generous underwriting team has credit-approved a loan and the borrower has signed their term sheet. At this stage, the Marketplace Lending Manager is responsible for posting the deal live into the B Generous lending marketplace and overseeing each borrower application to ensure it is matched with an appropriate marketplace lender in a timely manner. From there, the Marketplace Lending Manager will project manage the loan and the relationship between the borrower and lender to ensure that the loan is being completed through an efficient and frictionless process. This role is the primary interface with lending partners in the B Generous marketplace (e.g. banks, credit unions, private credit funds, CDFIs etc), and you will be responsible for packaging and posting loan opportunities in the marketplace, managing lender due diligence and overseeing communications between the lenders and borrowers, driving deals to close, and ensuring a seamless origination experience for the borrowers. Key Responsibilities Marketplace Posting & Loan Packaging - Receive completed, credit-approved loan packages from the credit team and prepare them for marketplace posting and/or direct lender submission - Post loans into the B Generous marketplace with accurate deal summaries, credit highlights, key financial metrics, and supporting documentation, which will be provided to you by the B Generous credit team - Ensure marketplace listings are complete, uniform, and consistent with B Generous’ standards and formatting requirements - Directly manage the routing of deals to appropriate lending partners based on lender appetite, credit box alignment, loan size, lender location, and product type. This is the most critical aspect of this role, you will be directly responsible for matching the borrowers with the lenders and managing that relationship until the closing of the loan. You will be a matchmaker between borrowers and lenders in the marketplace - Maintain an organized library of deal packages and supporting materials for quick retrieval and lender reference Lender Relationship Management & Communication - Serve as the day-to-day point of contact and primary liaison between B Generous and its network of marketplace lending partners - Proactively communicate with lenders to drive interest in posted marketplace deals, answer preliminary questions, and facilitate introductions to loan opportunities - Manage new inbound lender inquiries to join the marketplace and conduct due diligence on new lenders as well as manage the approval process for new lenders joining the marketplace - Build and maintain strong working relationships with lender contacts to support repeat deal flow and platform engagement - Track lender requests, preferences, feedback, and credit appetite to improve deal-lender matching over time Deal Progression & Term Sheet Follow-Up - Actively follow up with marketplace lenders once deals are posted or submitted in order to drive timely loan approvals - Track lender response timelines, escalate delays, and maintain a structured cadence of follow-ups to keep deals progressing between borrowers and lenders - Help coordinate the flow of information and documentation from lenders back to borrowers as appropriate - Help negotiate or clarify lender terms in coordination with the B Generous originations and credit team before presenting offers to borrowers - Manage competitive bidding dynamics when multiple lenders express interest in the same deal Closing & Loan Origination Coordination - Help coordinate the closing process between lenders, borrowers, and any external counsel or third parties involved in the transaction as needed - Track and manage all closing conditions, deliverables, and documentation requirements across counterparties - Confirm closing and fund disbursement with all parties and organize and archive completed loan files for each closed transaction, ensuring compliance with internal policies and regulatory requirements Post-Closing & Operational Handoff - Support post-closing activities including initial billing setup for B Generous, lender reporting requirements, and servicing onboarding - Communicate final closing details and loan terms to relevant internal teams for portfolio tracking, reporting and accurate billing - Identify and escalate any post-closing issues or discrepancies to leadership for resolution Pipeline Reporting & Marketplace Analytics - Manage the post-term-sheet loan pipeline in the company’s CRM (Salesforce) and/or loan origination system (Decipher), maintaining real-time status updates on all marketplace-stage and closing-stage transactions - Track and report on marketplace metrics including deal posting volume, lender volume and lender engagement rates, time-to-close, and funding conversion rates - Provide regular updates to B Generous leadership on marketplace deal flow, lender activity, and pipeline health and track all marketplace KPIs and report to senior management on a weekly basis - Identify process bottlenecks and recommend operational improvements to accelerate time-to-close Qualifications Required - 5+ years of experience in banking with a focus on commercial lending commercial loan underwriting and/or commercial loan operations, or a directly related role within lending, FinTech, or financial services - Strong understanding of commercial loan closing processes, commercial loan underwriting and commercial loan documentation requirements - Exceptional organizational skills with a proven ability to manage multiple concurrent transactions across various counterparties - Outstanding written and verbal communication skills, including direct experience and a history of success interfacing with senior bankers, senior financial services executives, nonprofit CFOs and CEOs, as well as private fund managers, and senior credit professionals - Must have the ability to “speak bank” with senior bankers, Chief Credit Officers, Senior Commercial Lenders and even bank CEOs - Experience working with, and communicating and interfacing with, community banks, and/or smaller regional banks (balance sheet $100M – $20B) - Proficiency with CRM systems (e.g. Salesforce), loan origination software, and standard productivity tools (Google Workspace, Microsoft Office, Slack, Asana) - Detail-oriented, process-driven, and comfortable working in a fast-paced startup environment where you will juggle multiple hats and responsibilities - Proactive and accountable. This is key, This role requires exceptional initiative, strong follow-through, and comfort operating independently in a fast-moving startup environment. Preferred Experience - Experience working with private credit funds, institutional commercial lending platforms (e.g. Lendio, Fundwell etc), or loan syndication/participation structures - Experience in nonprofit operations and/or nonprofit finance, community development finance (CDFIs), commercial lending, or mission-driven financial services - Knowledge of revenue-based financing, alternative lending structures, or marketplace lending operations - Experience in lender relationship management, capital markets operations, or loan trading/secondary market activities Looking for a long term fit: someone to grow with our company over many years, be promoted, and rise to a senior role Compensation & Benefits We offer a competitive compensation package including: - Competitive base salary - Discretionary annual company bonus - Equity in B Generous (note: B Generous is a post Series A company with a $40 Million+ valuation) - Fully remote work environment (e.g. work from home) - Flexible working hours - Unlimited PTO (subject to policy guidelines) - Health, dental, and vision insurance - Company philanthropic match up to $1,000 annually - Growth opportunities within a rapidly expanding fintech company Equal Opportunity Statement B Generous is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. At this time, B Generous can only hire individuals authorized to work in the United States. We are unable to sponsor visas.

Overview Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring for an experienced and collaborative HAM ServiceNow Operations and Customer Experience Lead to lead a team of two Junior Analysts supporting the Department of Veterans Affairs ServiceNow Hardware Asset Management (HAM) implementation. This role is responsible for establishing and maintaining the standard operating procedures (SOPs) that govern Tier 1 case management, ensuring consistent, high-quality support to Supply Chain Management and IT stakeholders. Beyond day-to-day team oversight, this manager will serve as a key voice of the customer, synthesizing case trends, Voice of the Customer (VoC) survey data, and lessons learned into actionable continuous improvement recommendations in close collaboration with VA Product Owners and the Project Lead. The ideal candidate is an organized, people-centered leader who brings both operational discipline and a strategic mindset to service delivery. Location:This position can be performed remotely within the United States and will support Eastern Time working hours. Responsibilities Team Leadership and Development Leading a high-performing Tier 1 support team requires both coaching and accountability. This manager will: - Directly supervise two subcontractors/Junior Analysts, providing regular feedback and providing prioritization decisions. - Foster a customer-first team culture grounded in responsiveness, accuracy, and professionalism. - Conduct regular one-on-ones and team check-ins to monitor workload, morale, and performance against service standards. - Identify training needs and coordinate skill development opportunities related to ServiceNow HAM, customer service, and case management best practices. SOP Development and Case Management Standards Establishing clear, repeatable processes is foundational to effective Tier 1 support. This manager will: - Develop, document, and maintain comprehensive SOPs governing all aspects of Tier 1 HAM help desk operations, including ticket intake, categorization, escalation criteria, and resolution workflows. - Ensure SOPs are communicated, understood, and consistently applied by all team members. - Periodically review and update SOPs to reflect changes in platform functionality, stakeholder needs, or lessons learned. - Establish and enforce documentation standards to ensure ticket records are complete, accurate, and audit-ready. Reporting and Trend Analysis Data-driven insight is essential to demonstrating value and identifying opportunities for improvement. This lead will: - Design and maintain reporting standards for Tier 1 case management metrics, including ticket volume, resolution times, escalation rates, and SLA adherence. - Regularly analyze case data responses to identify emerging trends, recurring issues, and systemic gaps in HAM platform adoption or user understanding. - Compile and present trend reports and lessons learned to project leadership and cross-functional team members on a defined cadence. - Collaborate with team leaders across the project to share insights and align on operational priorities. Voice of the Customer (VoC) Analysis and Continuous Improvement Stakeholder feedback is a critical input for improving service quality and platform adoption. This lead will: - Administer, collect, and analyze pre- and post-implementation VoC surveys from Supply Chain Management and IT stakeholders. - Synthesize VoC findings with case management trends to develop a holistic picture of the end-user experience. - Translate combined insights into prioritized, actionable continuous improvement recommendations. - Partner with VA Product Owners and the Project Lead to present recommendations, align on priorities, and track the implementation of improvement initiatives. - Establish a feedback loop to measure the impact of implemented improvements and adjust priorities accordingly. Qualifications - Must be US Citizen or Green Card Holder. - Must be able to obtain and maintain a Public Trust clearance. - Bachelor’s degree in computer science, business, information systems, or related field (10 years of additional relevant experience may be substituted for education). - 8+ years of experience in IT support or help desk operations or with at least 1 years in a supervisory or team lead, or mentor capacity. - Experience supporting IT asset management solutions. - Hands-on experience with ServiceNow, including the HAM module. - Demonstrated experience developing or managing SOPs for a help desk or customer support function. - Strong analytical skills with the ability to interpret case data and survey feedback and translate findings into actionable recommendations. - Excellent verbal and written communication skills, including experience presenting findings and recommendations to leadership and cross-functional stakeholders. - Proven ability to build collaborative relationships across teams and work effectively with government clients and product owners. Preferred Qualifications - Experience working in federal or compliance-driven environments strongly preferred. - Experience managing or leading a Tier 1 or Tier 2 IT help desk team supporting a federal client. - Familiarity with Voice of the Customer methodologies, customer satisfaction measurement, or user experience research. - Experience with continuous improvement frameworks such as Lean, Six Sigma, or ITIL. - ServiceNow Certified System Administrator (CSA) or HAM certification, or willingness to obtain. - IAITAM Certified Hardware Asset Management Professional (CHAMP) or equivalent certification. - Experience supporting or collaborating with Supply Chain Management stakeholders in an asset management context. Clearance Requirement: - US Citizen or Green card holder - Willing and able to obtain and maintain Public Trust Clearance - Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents - If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. Benefits The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification. Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.

• Provides ongoing professional development, coaching, and performance feedback to team members in assigned recruiting/delivery roles. • Acts as a player/coach, managing a personal book of business while modeling best practices and high‑performance behaviors. • Inspires team commitment to business goals, ensuring clarity on the purpose behind decisions, actions, and organizational priorities. • Facilitates weekly one‑on‑ones using the VISTA Performance Pyramid and leverages the Career Path Development Program as appropriate. • Partners closely with the Director/VP of Operations to discuss team progress, performance trends, and achievement against goals. • Oversees day‑to‑day operational performance, ensuring high standards in activity, sales, service, and quality. • Provides hands‑on support to team members regarding training, process adherence, problem‑solving, and margin management. • Ensures consistent use of the “VISTA Way” through accountable processes, routines, tools, and systems that support sustainable growth and scalability. • Identifies and implements process improvement opportunities to enhance efficiency and elevate the customer experience. • Guides team members through operational challenges by leveraging data, creative problem‑solving, and cross‑functional collaboration. • Manages P&L performance for the assigned team, ensuring activities and outcomes align with budgeted goals. • Maintains personal production expectations by managing an individual recruitment or delivery portfolio. • Upholds visibility into team performance, coaching for continuous improvement and celebrating achievements. • Offers insights into hiring trends, competitive market data, and pipeline strength to support informed decision‑making.

Lead and develop a global corporate accounting operations team, ensuring accurate financial reporting and governance. Drive accounting transformations while maintaining a strong internal control environment and providing insights to senior leadership.