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At Nokia, we create technology that helps the world act together.
Customer Project Manager
Location
United States
Posted
171 days ago
Salary
$129.0K - $290.5K / year
Seniority
Senior
Job Description
Customer Project Manager
Nokia
• Develop and implement project plans for deployment and professional services. • Manage customer implementations, including interfacing with and managing support partners. • Develop and implement cost-effective logistics and deployment strategies. • Define and manage cross-functional action registers and internal departmental project plans. • Provide quotes for requested services during the pre-sales phase. • Ensure the deliverability of service offers, identifying and mitigating risks. • Monitor operational KPIs (SLA, time, scope, quality, health & safety) and initiate mitigation. • Deliver projects within customer and project-specific cost and margin targets. • Control, report, and optimize services delivery performance. Collect and compare actual service delivery performance against baselines. • Implement proactive re-planning to address deviations in service delivery. Participate in periodic customer reviews (e.g., Review Meetings, AIR meetings).
Job Requirements
- Bachelor’s degree or equivalent experience required. BS in Business Administration, CS, EE, Engineering or ME strongly preferred.
- Must have 5+ years’ experience in customer service, program or project management in cross functional program management (HW/SW/Test/Manufacturing/Sales/Support/Engineering) in telecommunications field.
- Direct experience with CSP customer Optical Deployments (ex. Verizon, AT&T, Lumen) is desirable
- Advanced skills using Microsoft Office Suite particularly Microsoft Project, Excel, PowerPoint, Word, Visio and SharePoint.
- PMP certification or Project Management related certification is a plus.
Benefits
- Corporate Retirement Savings Plan
- Health and dental benefits
- Short-term disability, and long-term disability
- Life insurance, and AD&D – Company paid 2x base pay
- Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
- Paid time off for holidays and Vacation
- Employee Stock Purchase Plan
- Tuition Assistance Plan
- Adoption assistance
- Employee Assistance Program/Work Life Resource Program
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