• Lead end-to-end procurement projects, including sourcing initiatives, contract renewals, supplier consolidation, and process improvement programs. • Ensure procurement activities align with organizational goals, budget parameters, and compliance requirements. • Audit procurement workflows and proactively identify and manage inefficiencies, risks, dependencies, bottlenecks and blockers; propose and develop solutions alongside business partners. • Own and manage end-to-end sourcing events including RFIs, RFPs, and RFQs across a range of spend categories, ensuring competitive and compliant processes. • Develop and maintain category plans that reflect business priorities, risk appetite, and value creation opportunities. • Lead supplier evaluation and selection processes, including the development of scoring frameworks, business case preparation, and recommendation presentations to senior stakeholders. • Support and coordinate contract negotiations ensuring favorable commercial terms and risk mitigation. • Communicate sourcing strategies, project status, and outcomes clearly and confidently to stakeholders at all levels. • Support the development, documentation, and continuous improvement of procurement policies, procedures, frameworks and tooling. • Contribute to the buildout of sourcing templates, playbooks, and best practice documentation to drive consistently and scalability across the function.

As the Operational Excellence & Consulting Principal, you will work alongside cross-functional teams to significantly improve business models and end-to-end processes that start and end with the customer. During an engagement, you will successfully lead activities that diagnose issues, design solutions, help the business implement the solutions and support measuring the business outcomes. In addition to leading a variety of reengineering activities, you will also act as a change agent to ensure solutions are implemented and expected business results are achieved. This individual must have strong leadership, problem solving and communication skills. Primary responsibilities include: Continuous Improvement & Process Reengineering Execution - Successfully lead teams through all phases of complex, cross functional improvement initiatives using Lean, Six Sigma, Reengineering or similar business transformation methodologies. - Lead high impact diagnostic engagements to evaluate current-state processes, performance gaps, and improvement opportunities. - Champion a structured approach to problem solving, root cause analysis, and process redesign. - Establish, monitor, and report measurable KPIs, ensuring improvement initiatives deliver sustainable outcomes. Strategic Leadership & Executive Partnership - Serve as a trusted advisor to senior leaders, assessing business challenges and identifying opportunities for operational excellence. - Demonstrate the ability to develop, scope and oversee complex engagements that deliver meaningful results and realized business value. - Present findings, recommendations, and business cases to executive stakeholders with clarity and influence. Program Management & Governance - Oversee project pipelines, prioritization processes, and execution governance to align with enterprise strategy. - Identify and mitigate risks, remove barriers, and ensure initiatives remain on time, on budget, and on scope. - Develop and deliver executive ready reporting, insights, and updates Operational Excellence Framework Development - Advance the organization’s maturity in continuous improvement by developing standards, toolkits, and best practices. - Drive adoption of operational excellence principles across business units through coaching, training, and structured change management. - Stay abreast of the latest trends and best practices within the operational excellence practice and across other companies and industries Qualifications, Education, Certifications and/or Other Professional Credentials - Required Qualifications - Education: A BS/BA is required (science/engineering preferred); A Master’s degree or equivalent experience is required in operations or process reengineering. - Experience: You have 7-10 years of experience in operational improvement, financial services, banking and/or consulting with a record of accomplishment of leading cross-business, cross-function initiatives that resulted in significant value-add. - Preferred Qualifications - Process Transformation: You demonstrate a breadth and depth of knowledge in operational improvement frameworks, methodologies, and toolkits; experience with Lean, Six Sigma, Hammer Process Reengineering, Change Management and Organizational Design. - Strategic Thinking: You can link strategy to execution and have experience in taking risks and learning from failures. - Leadership: You are a self-starter and can challenge the status quo, take risks, envision the future, enable, empower, and motivate others. - Problem Solving: You are comfortable with ambiguity and can understand complex problems; can identify, analyze, synthesize, and resolve critical business issues; can offer creative insights that result in practical solutions and significant value-add. - Communication You are a strong communicator and comfortable speaking with and presenting to senior leadership using a variety of tools, strategies, and media that foster transparency, collaboration and most importantly, trust. - Change Management: You can independently influence others using a variety of tactics. You can develop and maintain relationships that are comfortable facing adversity and addressing conflict. You can empower others to turn ideas into business results by utilizing standard programs and project management tools. - Facilitation: You are an expert who is able to lead process improvement sessions that document current and future state processes and identify issues and pain points. Hours & Work Schedule - Hours per Week: 40 hours - Work Schedule: Hybrid model (4 days in office/1 day remote) The salary range for this position is $140,000- $160,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits . #LI-Citizens2 About Us Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

• Preparation and execution of energy cost settlements for heat supply • Maintenance and management of billing software as well as master and meter data • Handling tasks in contract management, particularly adjustment of advance payments and implementation of regulatory requirements • Point of contact for internal departments and external partners on contractual matters • Participation in monthly and annual closings and support with budgeting, forecasts and reporting

• Focus on large-scale software system selection planning initiatives. • Develop and generate request for proposal packages and solicitation documents that are clearly understood by our State clients and vendors alike. • Develop proposal strategy, manage the proposal timeline, develop original content, compile and adapt standard content, ensure compliance with RFP requirements, and prepare RFPs for publication. • Support the review of software contracts, including licensing/subscription agreements, services agreements, and statements of work. • Foster open communications with the supplier community to provide a comprehensive understanding of the procurement practices and maintain supplier confidence. • Conduct pre-bid and pre-proposal conferences. • Prepare solicitation documents, leveraging templates and client-specific work products and processes/policies. • Potentially lead and assist with the development of functional and technical requirements for procurements. • Identify areas of risk to both the client and firm, and areas of deviation from public-sector procurement best practices, while promoting fair and open procurement processes. • Support contracting processes between clients and software vendors to ensure mutual understanding of scope, pricing, ownership of tasks/responsibilities, in accordance with client-provided timelines.