Title: French / English Technical Support Agent Location: EMEA (Remote) Job Description: As a Technical Support Agent at 5CA, you'll provide technical support as part of a broader international team. You'll troubleshoot customers' technical issues with their PC hardware and connectivity issues. You'll be on the frontline, answering customer queries and tickets via email, live chat, social media, and phone. You'll be responsible for calmly troubleshooting their issues and helping them out when they need it the most. You'll also undergo assisted training to help you develop and improve your skills to provide the best technical support for our clients and their customers. About you - You speak French at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum). - You are located in Algeria, Tunisia, or Morocco. - You are comfortable providing support via phone. - You have in-depth knowledge of PC hardware, tech, and connectivity issues - You&rsquo;re a natural troubleshooter and problem-solver - You are a fast learner, take the initiative and excel at troubleshooting - You have a dedicated quiet workspace located within your residence - (Optional) Experience in a Customer service environment is a plus. Technical requirements - A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency <120 ms, internationally - A minimum of 8 GB RAM - Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer - A processor with a CPU Mark of at least 7368 or higher, similar to i5-8300H (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above) - An Integrated Graphics card. - A smartphone usable for two-factor authentication that runs at least: - Android 10.0 or newer - Apple iOS 16.0 or newer We offer - The flexibility to work 100% remotely with no wasted commute time and travel costs - A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients - A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness - Innovative digital tools and comprehensive training, with access to our library of online training courses - Various learning and career development initiatives throughout the year - Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few About 5CA We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do. By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer. *As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and Instagram. For further details, please refer to our privacy policy.

• Immerse yourself in Smartsheet's product line and gain an understanding of the technologies and features necessary for accurate documentation. • Distill specification documents and internal technical specifications and use the information to create targeted, quality, customer-facing content. Deliverables include but aren’t limited to: • Technical articles for the Smartsheet Help website (how to, reference, FAQ, troubleshooting) and/or API documentation on the dev website • Content for eLearning modules or videos • Internal documentation • Visual aids for Help content (screenshots, gifs, etc.) • Work with Subject Matter Experts (SMEs) to ensure the technical accuracy of your work • Review the work of other writers and mentor them as they develop technical writing expertise • Leverage AI tools to accelerate content production, improve quality, and scale documentation output—modeling best practices for AI-assisted writing workflows across the team • Track and report on your own project assignments and schedule, working towards hard deadlines • Define and create templates and processes to help standardize and operationalize technical content production • Review and compile internal change requests and customer feedback and use this information to recommend and implement content changes • Work with the Web Team to suggest Help site improvements for both the end user and the writers who are publishing content • Maintain the Smartsheet Help and Learning style guide • Optimize content for discoverability via Search • Work on improvement projects to implement content governance tools, improve processes, and document changes. • Other job duties as assigned.

• Collaborate with subject matter experts, engineers, and product teams (both in person and remotely) to define, design, create, and maintain core administrator documentation. • Collaborate effectively with a globally distributed team and stakeholders across various time zones. • Deliver clear, concise, and user-friendly documentation, catering specifically to the needs of identity and access management (IAM) administrators configuring, managing and using the product. • Investigate, research, and learn Ping Identity products, along with the standards they depend on, to ensure accurate and comprehensive documentation. • Translate complex technical concepts related to authorization into clear and concise documentation for an administrator audience. • Work with AsciiDoc in a Docs-as-Code authoring and publishing environment using IntelliJ IDE and Git (GitHub). • Follow the software development lifecycle closely to anticipate and ascertain documentation needs.

Sales Excellence – Pursuit Writing Associate Manager, L8 Location: Remote Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners, and communities. As a Sales Excellence – Pursuit Writing Associate Manager, you will be a member of a writing team whose goal is to create clear, concise, and compelling sales materials to differentiate Accenture from its competitors. Along with creating and editing, you use creative storytelling to deliver innovative sales materials. You also help make sure the team consistently understands and follows best practices and standards. You are a leader and share responsibility for the team's successful delivery of requests and will support broad industry verticals like Financial Services, Products, Resources, or Health & Public Service. Key Responsibilities: - Serve as a lead writer on pursuit writing support requests. - Participate in and co-facilitate proposal storyboarding sessions. - Apply conceptual writing and storytelling delivery for large and complex deals. - Collaborate with creative colleagues such as designers to develop materials. - Own the writing of technical and standard sections and content - Work with subject matter experts to develop and refine content - Conduct peer reviews and share insights to enhance content - Contribute to and work with content in internal repositories - Support training and coach junior team members - Apply best practices aligned with the global team, promoting consistency among writers - Contribute to and participate in the pursuit writing practice community" - Native level of fluency in English [and/or other languages as applicable] Basic Qualifications - A minimum of 6 years of professional writing or related experience Preferred Qualifications: - For industry-aligned resources, include required technical or industry experience] - Excellent command of business language - Strong storytelling experience and deep familiarity with editorial guidelines - Highly developed interpersonal and communications skills - Highly competent in MS Word and PowerPoint - Strong problem solving and decision-making abilities - Able to work independently and in virtual environment" - Writing experience with IT offerings or topics - Must support / mirror work hours for the supported Market Unit or other business areas - Must be flexible with work hours according to business needs - Must have good internet connectivity and distraction-free environment for working at home, in accordance with local guidelines - May be occasionally required to travel domestically or internationally Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted on 02/14/2026 and open for at least 3 days. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more: Information on benefits is here. Role Location Annual Salary Range California $73,800 to $182,600 Cleveland $68,300 to $146,100 Colorado $73,800 to $157,800 District of Columbia $78,500 to $168,000 Illinois $68,300 to $157,800 Maryland $73,800 to $157,800 Massachusetts $73,800 to $168,000 Minnesota $73,800 to $157,800 New York $68,300 to $182,600 New Jersey $78,500 to $182,600 Washington $80,200 to $168,000 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the  Accenture Equal Opportunity Statement Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.