Title: Patient Engagement Coordinator ~ Integrated Care Management Ambulatory Team Location: Cambridge, Massachusetts, US Job Description: When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Integrated Care Management Patient Engagement Coordinator (PEC) assists the Integrated Care Management team of RNs and Social Workers within Care Management to coordinate care for at risk patient populations within the BILHPN Performance Network. The Patient Engagement Coordinator works centrally and across all geographic teams supporting the central referral processes in place within the EPIC EMR and Outlook email. The integrated care management patient engagement coordinator, under the direction of the managers and collaboratively with team members, assigns appropriate referrals across teams, communicates back the status of referrals as appropriate, and triages referrals to the appropriate supportive resource (ex. Payor care management program, delegated care management teams, other BILH or BILHPN teams).This role will work within the EMR. This role is expected to take on additional care coordination tasks with oversight and guidance of the clinical management team. Duties may include facilitating Epic EMR portal messaging, facilitating patient mailings, screening calls that come into a central department phone number. assisting with outreach and coordinating follow-up care and community resources as needed under the direction of the care team members. The Patient Engagement Coordinator assists the care team members in coordinating care for at risk patients within the BILHPN Performance Network. targeted Medicare Accountable Care Organization (ACO) patient population. The Patient Engagement Coordinator communicates with hospitals, post-acute facilities, assisted living facilities and home care agencies for case information. The Patient Engagement Coordinator works with the patient registry, electronic health record, and patient tracking systems to assist with outreach, documentation of goal progress, and coordination of follow-up care and community resources as needed under the direction of the care team members. Job Description: - Hybrid / Remote Schedule Essential Duties & Responsibilities including but not limited to:  1.    Supports the assigned care management team through administrative processes and workflows. 2.    Coordinates care for low-risk patients through telephonic encounters assisting and collaborating with the care managers  3.    Assists the care managers in obtaining medical record information, documenting all case information in the system, performing data entry into appropriate databases for monitoring and tracking 4.    Advocates for patient and families; responds to and facilitates resolution of patient questions and concerns within scope of practice 5.    May conduct patient contact or patient facing tasks as directed 6.    Produces reports and distributes reports to healthcare team as directed 7.    Utilizes appropriate platforms to identify patients admitted outside the BILH system. Collaborates with care team members to meet the care coordination needs of those patients 8.    Performs all other duties as needed or directed to meet the needs of the department. Organizational Requirements:  - Maintains strict adherence to BILHPN Confidentiality policies and HIPAA requirements. - Incorporates BILHPN Standards of Behavior and Guiding Principles into daily activities. - Complies with all BILHPN Policies and Procedures, including policies and procedures related to member outreach and engagement, care coordination, care management, and care transition functions and activities. - Maintains current and accurate documentation within the LMH-ACO care management electronic record, per established organizational policies and procedures.  - Complies with behavioral expectations of the Department and BILHPN. - Maintains courteous and effective interactions with colleagues, members, and all others.  - Demonstrates an understanding of his/her job description, performance expectations, & competency assessment. - Demonstrates a commitment toward meeting and exceeding the needs of BILHPN’s customers and consistently adheres to Customer Service standards. - Participates in departmental and/or interdepartmental quality improvement activities. - Participates in and successfully completes mandatory education and training, as assigned. - Performs all other duties as needed or directed to meet the needs of the department. Minimum Qualifications: Education: High School diploma or GED required. Bachelor's degree preferred Experience: Office setting experience required Those with experience in the healthcare system, including internships, are encouraged to apply Skills, Knowledge & Abilities: - Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers, as well as other colleagues. - Good knowledge of medical terminology. - Must possess strong problem-solving abilities and analytical skills to ensure patient’s needs are met. - Must possess basic computer skills to input and retrieve clinical information. Utilizes critical thinking and good judgment in performance of tasks. - Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth workflow - Must type 55 wpm.  Strong oral and written communication skills.  Proficiency with Microsoft Office and other database experience as well as proficiency with email and Internet is required.  Dept./Unit Specific Skills:  - Incorporates BILHPN Guiding Principles, Mission Statement and Goals into daily activities.  - Complies with all BILHPN Policies. - Maintains courteous and effective interactions with colleagues and patients and families. - Demonstrates an understanding of the job description, performance expectations, and competency assessment. - Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. - Participates in departmental and/or interdepartmental quality improvement activities. - Participates in and successfully completes Mandatory Education. Pay Range: $25.00 - $32.00 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

Title: PHSO Care Manager - Hybrid Location: Berlin, VT Hybrid time type Full time job requisition id R0085481 Job Description: Building Name: UVMMC - Central Vermont Medical Center Regular Department: PHSO Care Management Adult/Family Medicine Full Time Standard Hours: 40 Biweekly Scheduled Hours: 80 Shift: Day Primary Shift: 8:00 AM - 4:30 PM Weekend Needs: None Salary Range: Min $35.78 Mid $44.73 Max $53.67 Recruiter: Kate Davies PHSO Care Manager – Integrated Care Management Plus Please note: This is a hybrid role - allowing for remote work and requiring an onsite presence at UVMH clinics within Washington, VT area. About the Role The PHSO Care Manager delivers an innovative, patient-centered care management model for primary care patients who may benefit from coordinated support to improve outcomes. The individual stepping into this role will need to think creatively and “outside the box,” using nuanced, innovative outreach strategies in collaboration with community partners and across settings.This role serves as a connector between patients, interdisciplinary teams, payers, and community organizations to reduce barriers to care, improve wellness, and support population health efforts. The role also participates in mentoring, staff development, and process improvement within the department and across the Network. CORE COMPETENCIES 1. Clinical Assessment & Care Management - Conduct comprehensive medical and psychosocial assessments, including health behaviors, cultural factors, financial considerations, functional status, and legal issues. - Implement screenings, document assessment findings, and develop individualized plans of care. - Identify and coordinate resources across hospital, primary care, and community settings. - Facilitate care conferences, establish goals, and evaluate progress. - Recommend safe, cost‑effective treatment alternatives and ensure integration of patient preferences and team input. - Maintain knowledge of regulatory guidelines and case management standards. ​ 2. Patient‑Centered & Family‑Centered Care Coordination - Provide care coordination that supports patient autonomy, family involvement, and culturally informed care. - Tailor education to patient readiness, health literacy, and individual learning needs. - Maintain knowledge of Network and community resources to address diverse patient needs. - Support learning activities and contribute to the academic and training missions of Care Management. ​ 3. Interdisciplinary Collaboration & Teamwork - Build trusting, respectful relationships across teams, departments, and care settings. - Communicate clearly and professionally with patients, caregivers, and colleagues. - Demonstrate self‑awareness, openness to feedback, and commitment to ethical practice. - Work collaboratively with new and experienced staff, maintaining alignment with team and organizational goals. ​ 4. Psychosocial & Behavioral Health Intervention - Assess and intervene in complex psychosocial situations involving mental health, substance use, adjustment, and grief. - Identify Drivers of Utilization (DOU) and implement targeted interventions to support patient stability. - Perform or facilitate assessments in cases involving abuse, neglect, domestic violence, or sexual assault. - Assist care teams in understanding patient/family coping styles and dynamics influencing care. - Support patients with chronic and complex conditions, coordinating with multidisciplinary providers when needed. ​ 5. Care Transition & Resource Linkage - Support seamless transitions between inpatient, outpatient, and community care settings. - Link patients to appropriate services, monitor engagement, and ensure warm handoffs. - Collaborate with point-of-entry providers to improve continuity and reduce avoidable utilization. - Track and analyze program data to support quality improvement and demonstrate program impact. REQUIREMENTS Education - Master's in social work (MSW) from an accredited school of social work required. LICSW preferred, or - Master’s degree in a Health or Human Services field required (licensure preferred), or - Current RN licensure (BSN strongly encouraged per UVMH initiative). - Case management accreditation (CCM, ACM, ANCC) preferred or willingness to obtain upon hire. Experience - 2–3 years clinical experience in a healthcare setting. - Care Management or Care Coordination experience required. Skills & Knowledge - Knowledge of case management practice standards and payer/regulatory requirements. - Understanding of population needs, health disparities, and community resources. - Strong verbal and written communication skills. - Demonstrated ability to build trusting, culturally aware relationships. - Familiarity with team dynamics and interdisciplinary collaboration. WHY UVM HEALTH (UVMH)? UVVMH is dedicated to our patients, providing the highest quality care for patients and their families. It is a mission that defines our culture, one of teamwork and collaboration. Every employee, whether they work directly in patient care or in a supporting role, has a hand in contributing to the wellness of the patient and the community. BENEFITS: At UVMH, we support our employees as passionately as we care for our patients. We offer a comprehensive, total compensation package that includes salary, health and wellness benefits, paid time off, and more.

Title: Patient Access Specialist- Part Time Location: Remote time type Part time job requisition id R0085611 Building Name: UVMMC - Out of State Remote Worker Location Address: 111 Colchester Ave., Burlington Vermont Regular Department: Patient Access Center Part Time Standard Hours: 20 Biweekly Scheduled Hours: 40 Shift: Day Primary Shift: 1:00 PM - 5:00 PM Weekend Needs: None Salary Range: Min $21.84 Mid $26.82 Max $31.79 Recruiter: Jason Dubuque The Patient Access Specialist answers inbound calls for various departments providing front-line customer service to patients, physicians and staff. The Patient Access Specialist schedules and coordinates simple and complex patient appointments for respective clinics. Incumbent prioritizes patient problems and provides appropriate patient instructions. This position requires the ability to communicate in a clear, effective, and competent manner while providing welcoming and approachable service to ensure a positive outcome EDUCATION: High School diploma or GED EXPERIENCE: Demonstrated customer service in a medical, fast-paced retail or other business environment. Call center experience preferred Schedule: Monday- Friday Shift 1:00pm-5:00pm Eastern Standard Time This is a bargaining union position.

Title: Outpatient Mental Health Therapist Location: Petersburg, FL Work Type: Hybrid, Full Time Job Description: Benefits: - 401(k) - 401(k) matching - Company parties - Competitive salary - Dental insurance - Flexible schedule - Health insurance - Paid time off - Vision insurance Clinic Description As an Outpatient Therapist at Ellie Mental Health, you'll share our vision for improving and expanding access to quality mental health care and thrive in an environment driven by our core values of authenticity, humor, compassion, creativity, acceptance, and determination. Ellie Mental Health was founded in 2015 by Erin Pash, LMFT and Kyle Keller, LICSW when they opened the first Ellie clinic in Minneapolis. Since then, the Ellie Fam has continued to grow with multiple clinics in Minnesota and a growing number of locally owned and operated franchises across the country. Ellie was proudly founded on the principle of destigmatizing mental health. The mental health industry is full of barriers, and we’ve made it our goal to fill the gap and find innovative ways to break down these barriers for the communities we serve. We Offer: - Unique pay model with industry leading compensation - Comfortable, furnished offices and clinic environment - A company rooted in values of creativity, humor, compassion, acceptance, determination, and authenticity - Additional benefits and perks Responsibilities Include: - Evaluate mental health diagnosis, create, and implement a treatment plan, complete ongoing documentation including further diagnosis, treatment plan reviews, and case notes according to company policy - Provide excellent customer service for clients and collaborate with a dynamic team to further the mission of filling gaps in our community - Utilize creativity in interventions to help clients achieve and exceed goals - Prepare and submit individual documentation for each session per company guidelines and protocol - For Full-Time status clinicians must maintain a caseload of a minimum of 25 client visits per week - Coordinate services with case managers, families, work personnel, medical personnel, other Ellie staff, and school staff as needed - Attend and participate in all clinical staff meetings and trainings - Other stuff we probably forgot to add but just as meaningful and important to your role ;) Required Qualifications and Skills: - Candidates are required to have a master’s degree in one of the behavioral sciences or related fields from an accredited college or university and on track to obtain licensure in their designated field - Candidates should have clinical licensure (LMFT, LPCC, LICSW, LP etc.) - Required experience with completing DAs, treatment plans and clinical case notes - Effective written and verbal communication skills - Ability to demonstrate and model stable, appropriate boundaries with clients - Ability to complete and submit documentation of services and other documents in a timely manner - Comfort and familiarity working with a diverse client base - Proficient in the use of Office 365 and Electronic Health Record systems (Valant experience a plus!) - Fully Licensed Clinicians will ideally be credentialed with insurance panels Flexible work from home options available. Compensation: $70,000.00 - $90,000.00 per year