**Responsibilities:** **1. eLearning Course Development** - Assist in the development of interactive eLearning courses using Articulate Storyline and Articulate Rise, as directed by the lead methodologist. - Create and refine visual elements (screens, interactions, triggers, animations) based on provided templates and brand guidelines. - Design supporting graphics and visuals that are clear, professional, and consistent with brand/style guides. - Revise course content based on feedback and updates from the lead methodologist. **2. Quality Assurance and Testing** - Test and troubleshoot course functionality, including navigation, triggers, and responsiveness. - Ensure consistent quality and usability across various devices and platforms. **3. LMS Management** - Upload and maintain course content in the LMS, including SCORM packaging, version control, and metadata. - Track course versions and assist in managing planned updates. - Keep file structures organized and up to date. **4. Collaboration and Support** - Work with subject matter experts and stakeholders to gather course requirements and ensure accuracy and quality. - Participate in team projects, brainstorming sessions, tool pilots, and the development of new formats or methodologies. **5. L&D Coordination** - Support the Training Department in planning and implementing training programs across departments. - Manage training records, ensuring accuracy, data integrity, and timely updates. - Schedule live virtual sessions, send reminders, and monitor attendance. - Participate in creating and updating training materials, manuals, and job aids. - Keep training project documentation organized (file structures, feedback logs, version notes).

• Lead Engineering Execution: Own sprint planning, standups, retrospectives, backlog grooming, and cross-functional coordination. Drive delivery across multiple product areas, including AI agents, workflow automation, integrations, and UI/backend systems. • Build & Maintain Engineering Metrics: Design and maintain dashboards and reporting systems covering capacity, velocity, lead time, deployment quality, resource utilization, and other performance KPIs. Identify trends and surface risks early through data-driven insights. • Technical Leadership & Mentorship: Provide architectural guidance for full-stack and AI/ML components. Shape design decisions, enforce high code quality, and ensure scalable and compliant infrastructure. • Process Optimization & Operational Excellence: Identify bottlenecks and friction points across teams. Implement process improvements and reinforce engineering best practices to improve speed, stability, and collaboration. • Cross‑Functional Collaboration: Collaborate closely with Product, Security, and Compliance to meet business requirements and regulatory needs (e.g., SOC2, HIPAA). Ensure all deliverables meet enterprise-grade standards. • Support Team Growth & Scalability: Help onboard and grow engineering talent, especially junior and mid-level engineers. Maintain high standards of execution as the organization scales. • Self‑Starter Mindset: Take ownership of undefined or evolving problems, propose and implement solutions independently, and adapt quickly in a fast-paced environment.

• Lead Engineering Execution: Own sprint planning, standups, retrospectives, backlog grooming, and cross-functional coordination. Drive delivery across multiple product areas, including AI agents, workflow automation, integrations, and UI/backend systems. • Build & Maintain Engineering Metrics: Design and maintain dashboards and reporting systems covering capacity, velocity, lead time, deployment quality, resource utilization, and other performance KPIs. Identify trends and surface risks early through data-driven insights. • Technical Leadership & Mentorship: Provide architectural guidance for full-stack and AI/ML components. Shape design decisions, enforce high code quality, and ensure scalable and compliant infrastructure. • Process Optimization & Operational Excellence: Identify bottlenecks and friction points across teams. Implement process improvements and reinforce engineering best practices to improve speed, stability, and collaboration. • Cross‑Functional Collaboration: Collaborate closely with Product, Security, and Compliance to meet business requirements and regulatory needs (e.g., SOC2, HIPAA). Ensure all deliverables meet enterprise-grade standards. • Support Team Growth & Scalability: Help onboard and grow engineering talent, especially junior and mid-level engineers. Maintain high standards of execution as the organization scales. • Self‑Starter Mindset: Take ownership of undefined or evolving problems, propose and implement solutions independently, and adapt quickly in a fast-paced environment.

FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace. We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results. Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits. **What to expect on your journey with us:** - A solid and innovative company with a strong market presence - A dynamic, diverse, and multicultural work environment - Leaders with deep market knowledge and strategic vision - Continuous learning and development **Objective:** Designs and develops computer programs and monitors the work of junior staff to ensure accuracy of program logic and efficient use of computer resources; performs preliminary evaluation of packaged software; conducts system studies, analyzes and evaluates existing manual and computerized systems / procedures to improve efficiency, develops techniques for automating processes as appropriate; conducts Rough Order of Magnitude on application enhancements; determines the need for system security, backup/recovery, data conversion, etc. and makes recommendations; manages system development projects and supports the implementation activities and training, as required; works with business and responds to Production Support issues as necessary. **Key Responsibilites:** •Codes instructions for computer programs/objects/components; configures packaged software; tests and implements all changes to ensure they meet specifications. •Documents and implements programs according to installation standards and conventions. Quality checks program code, related objects and documentation. Responds to Production Support issues. Works with business as required. Analyzes programs to ensure that they efficiently use computer and storage resources; recommends appropriate changes as necessary. •Conducts preliminary estimates / Rough Order of Magnitude for the level of effort of new/change to application functionality. Analyzes and makes recommendations for the need for system backup, security, restart/recovery, balancing & controls; recommends approaches for meeting such needs. Analyzes and documents the requirements and approaches to data conversion and data modeling. •Conducts system studies, analyzes existing computerized and manual processes to improve efficiency; researches and develops techniques for automation, as approved. Monitors the work of junior staff to ensure efficiency, and compliance with specification. •Designs and develops documentation of proposed procedures and systems. Performs preliminary evaluation of packaged software. Manages and controls system development projects. Supports implementation/training activities; troubleshoots system environmental issues, as required.