Job Title Senior Customer Support Engineer Location(s) US Remote - CA About Us Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health. Find your future at Revvity Revvity Customer Support Engineers (CSEs) help their customers enhance the productivity of their laboratory processes and drive high levels of satisfaction by delivering effective customer support. As a Service Team Member, you will represent the face of Revvity and drive best-in-class customer service, responsiveness, and professionalism. Revvity is seeking a Customer Support Engineer to support our High Content Screening and In Vivo product lines. Revvity's High Content Screening product line consists of confocal microscope imaging systems and solutions designed to assist in early research and discovery. Revvity's In Vivo product line consists of advanced imaging systems and solutions designed for preclinical research in living organisms. These products are primarily used in life sciences research, particularly in areas such as oncology, neuroscience, and drug discovery. The region covered where the Field Service Engineer will provide primarily support includes Northern CA, Southern CA, OR, and WA with additional travel and coverage as required. The majority of work will be in the SF Bay Area and Seattle. Overnight travel 50%+ will be required for this position. Key Responsibilities: - Enhance the Customer Experience: - Install, maintain, validate and repair Revvity and/or multivendor instrumentation at customer sites with best-in-class service. - Provide scheduled and unscheduled corrective maintenance for customers - including warranty services within a prescribed time frame and established - maintenance protocols. - Delivering customer familiarization for instrument operation and maintenance - Communicate service offerings including training, support, software, laboratory services products and field upgrades. - Partner with our customers to understand their analytical workflow and application. Support your team: - Support the local instrument sales representative(s) to help secure new - instrument orders. - Provide service that helps to drive the sale of new service agreements, service - agreement upgrades and instrument add-ons to existing service contracts. - Display exceptional written and verbal communication skills and actively interface with peers and customers. - Develop organizational awareness of other functional groups and product line. Drive Organizational Growth: - Demonstrate knowledge of and adherence to the installation, warranty, and - service agreement documentation standards. - Contribute to account profitability through efficient execution and service delivery. - Perform timely uploads and downloads of required service data to ensure the - integrity of service system(s). Maintain assigned assets including: - Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc. - Proactively develop technical and soft skills to maintain and enhance Revvity’s - value proposition to the customer. - Enhance Revvity’s product quality by proactively reporting improvement - opportunities via the quality notification process. - Seek higher level certification through participation in company sponsored - training & development offerings. - Complete all administrative tasks to include but not limited to time reporting, - assigned training, etc. Basic Qualifications: - Bachelor’s degree. - A minimum of 2 years of field experience with a directly related experience in medical and biological research device service and support. - A valid driver’s license. The pay range for this full-time position is a salary 80,000.00 90,000.00 USD annual. This range reflects the minimum and maximum target for a new hire in this position. The pay offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered. #LI-MB1 What do we offer? We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits: - Medical, Dental, and Vision Insurance Options - Life and Disability Insurance - Paid Time-Off - Parental Benefits - Compassionate Care Leave - 401k with Company Match - Employee Stock Purchase Plan Learn more about Revvity’s benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page. *For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information. Revvity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic or status protected by applicable federal, state, and/or local laws. If you are an applicant with a disability that requires reasonable accommodation to complete any part of the application process or are limited in the ability—or unable to use—the online application system and need an alternative method for applying, you may contact OpenJobs@revvity.com.

Job Title: ISP Network Support Engineer Position Type: Full-Time, Remote Working Hours: U.S. Hours About the Role We’re hiring a technically strong and proactive ISP Network Support Engineer to support both customer-facing troubleshooting and production network operations within a growing multi-WAN ISP environment. This is not a basic helpdesk role. You will work directly with live network infrastructure — configuring routers, troubleshooting bonded links, supporting wireless backhaul, and maintaining high-availability systems across fiber, fixed wireless, and SD-WAN deployments. The ideal candidate has hands-on experience in ISP, WISP, FTTH, or managed service provider environments and is comfortable balancing customer communication with deep technical execution. What You’ll Own Customer Support & Troubleshooting - Respond promptly and professionally to customer calls and emails related to connectivity and performance. - Diagnose and resolve issues involving bonded WAN connections, wireless links, VoIP quality, and routing misconfigurations. - Troubleshoot CPE devices, routers, and firewalls in live production environments. - Document troubleshooting steps, root cause analysis, and configuration changes accurately. - Participate in a rotating after-hours emergency support schedule (1 week per month). - Consult with business clients on connectivity optimization and redundancy strategies when needed. Network Operations & Maintenance - Monitor and maintain core ISP infrastructure, including wireless backhaul, bonded WAN links, and edge routing devices. - Provision and configure new customer connections (router configuration, VLANs, firewall rules, QoS policies). - Troubleshoot BGP/OSPF routing issues and link failover events. - Configure and maintain MikroTik and Peplink devices in production. - Support tower deployments, backhaul upgrades, and infrastructure expansion projects. - Assist with firmware upgrades, configuration backups, and network hardening. - Maintain accurate network diagrams, IP addressing documentation, and system records. Team Collaboration - Work closely with internal engineering and field teams to resolve complex network issues. - Escalate critical infrastructure issues appropriately while maintaining ownership. - Contribute to improving uptime, redundancy, and network optimization. - Share documentation and operational insights to improve team knowledge. Must-Have Experience & Skills - Hands-on experience in an ISP, WISP, FTTH, or managed service provider environment. - Strong troubleshooting skills across routing, switching, and WAN connectivity. - Experience configuring routers and firewalls in production environments. - Solid understanding of TCP/IP, VLANs, NAT, VPNs, and QoS. - Experience working with BGP and/or OSPF. - Comfortable supporting both technical troubleshooting and customer communication. - Ability to work independently in a remote environment with strong documentation discipline. - Strong analytical and problem-solving mindset. Strongly Preferred (Highly Relevant Experience) - Experience with Peplink (SpeedFusion, InControl2) in multi-WAN or bonded link environments. - Hands-on experience with MikroTik RouterOS. - Experience with fixed wireless (PTP/PMP) deployments using Cambium or Ubiquiti. - Familiarity with mmWave backhaul systems (Siklu, Aviat, or similar). - Experience supporting Starlink or hybrid WAN deployments. - VoIP troubleshooting experience (SIP, QoS prioritization). Technical Environment You will be working across a modern ISP infrastructure that includes: - SD-WAN & Link Bonding: Peplink (SpeedFusion, InControl2) bonding Starlink, 5G, and terrestrial links. - Fixed Wireless (PMP/PTP): Cambium and Ubiquiti networks. - High-Capacity Backhaul: Siklu (mmWave) and Aviat technologies. - Enterprise Wi-Fi: Cambium (cnMaestro) and Ubiquiti (UniFi). - Routing & Protocols: MikroTik (RouterOS), BGP, OSPF, VLAN segmentation. - VoIP: SIP troubleshooting and QoS optimization. Key Metrics for Success - Fast, accurate resolution of support tickets. - High network uptime and minimal service disruption. - Successful provisioning and configuration of new customer connections. - Accurate and complete documentation of network changes. - Reduced repeat escalations and strong customer satisfaction. Interview Process - Initial Screening Call - Technical Interview - Practical Troubleshooting Scenario - Final Interview - Offer & Onboarding #Meta

Job Title: ISP Network Support Engineer Position Type: Full-Time, Remote Working Hours: U.S. Hours About the Role We’re hiring a technically strong and proactive ISP Network Support Engineer to support both customer-facing troubleshooting and production network operations within a growing multi-WAN ISP environment. This is not a basic helpdesk role. You will work directly with live network infrastructure — configuring routers, troubleshooting bonded links, supporting wireless backhaul, and maintaining high-availability systems across fiber, fixed wireless, and SD-WAN deployments. The ideal candidate has hands-on experience in ISP, WISP, FTTH, or managed service provider environments and is comfortable balancing customer communication with deep technical execution. What You’ll Own Customer Support & Troubleshooting - Respond promptly and professionally to customer calls and emails related to connectivity and performance. - Diagnose and resolve issues involving bonded WAN connections, wireless links, VoIP quality, and routing misconfigurations. - Troubleshoot CPE devices, routers, and firewalls in live production environments. - Document troubleshooting steps, root cause analysis, and configuration changes accurately. - Participate in a rotating after-hours emergency support schedule (1 week per month). - Consult with business clients on connectivity optimization and redundancy strategies when needed. Network Operations & Maintenance - Monitor and maintain core ISP infrastructure, including wireless backhaul, bonded WAN links, and edge routing devices. - Provision and configure new customer connections (router configuration, VLANs, firewall rules, QoS policies). - Troubleshoot BGP/OSPF routing issues and link failover events. - Configure and maintain MikroTik and Peplink devices in production. - Support tower deployments, backhaul upgrades, and infrastructure expansion projects. - Assist with firmware upgrades, configuration backups, and network hardening. - Maintain accurate network diagrams, IP addressing documentation, and system records. Team Collaboration - Work closely with internal engineering and field teams to resolve complex network issues. - Escalate critical infrastructure issues appropriately while maintaining ownership. - Contribute to improving uptime, redundancy, and network optimization. - Share documentation and operational insights to improve team knowledge. Must-Have Experience & Skills - Hands-on experience in an ISP, WISP, FTTH, or managed service provider environment. - Strong troubleshooting skills across routing, switching, and WAN connectivity. - Experience configuring routers and firewalls in production environments. - Solid understanding of TCP/IP, VLANs, NAT, VPNs, and QoS. - Experience working with BGP and/or OSPF. - Comfortable supporting both technical troubleshooting and customer communication. - Ability to work independently in a remote environment with strong documentation discipline. - Strong analytical and problem-solving mindset. Strongly Preferred (Highly Relevant Experience) - Experience with Peplink (SpeedFusion, InControl2) in multi-WAN or bonded link environments. - Hands-on experience with MikroTik RouterOS. - Experience with fixed wireless (PTP/PMP) deployments using Cambium or Ubiquiti. - Familiarity with mmWave backhaul systems (Siklu, Aviat, or similar). - Experience supporting Starlink or hybrid WAN deployments. - VoIP troubleshooting experience (SIP, QoS prioritization). Technical Environment You will be working across a modern ISP infrastructure that includes: - SD-WAN & Link Bonding: Peplink (SpeedFusion, InControl2) bonding Starlink, 5G, and terrestrial links. - Fixed Wireless (PMP/PTP): Cambium and Ubiquiti networks. - High-Capacity Backhaul: Siklu (mmWave) and Aviat technologies. - Enterprise Wi-Fi: Cambium (cnMaestro) and Ubiquiti (UniFi). - Routing & Protocols: MikroTik (RouterOS), BGP, OSPF, VLAN segmentation. - VoIP: SIP troubleshooting and QoS optimization. Key Metrics for Success - Fast, accurate resolution of support tickets. - High network uptime and minimal service disruption. - Successful provisioning and configuration of new customer connections. - Accurate and complete documentation of network changes. - Reduced repeat escalations and strong customer satisfaction. Interview Process - Initial Screening Call - Technical Interview - Practical Troubleshooting Scenario - Final Interview - Offer & Onboarding #Meta

Job Title: ISP Network Support Engineer Position Type: Full-Time, Remote Working Hours: U.S. Hours About the Role We’re hiring a technically strong and proactive ISP Network Support Engineer to support both customer-facing troubleshooting and production network operations within a growing multi-WAN ISP environment. This is not a basic helpdesk role. You will work directly with live network infrastructure — configuring routers, troubleshooting bonded links, supporting wireless backhaul, and maintaining high-availability systems across fiber, fixed wireless, and SD-WAN deployments. The ideal candidate has hands-on experience in ISP, WISP, FTTH, or managed service provider environments and is comfortable balancing customer communication with deep technical execution. What You’ll Own Customer Support & Troubleshooting - Respond promptly and professionally to customer calls and emails related to connectivity and performance. - Diagnose and resolve issues involving bonded WAN connections, wireless links, VoIP quality, and routing misconfigurations. - Troubleshoot CPE devices, routers, and firewalls in live production environments. - Document troubleshooting steps, root cause analysis, and configuration changes accurately. - Participate in a rotating after-hours emergency support schedule (1 week per month). - Consult with business clients on connectivity optimization and redundancy strategies when needed. Network Operations & Maintenance - Monitor and maintain core ISP infrastructure, including wireless backhaul, bonded WAN links, and edge routing devices. - Provision and configure new customer connections (router configuration, VLANs, firewall rules, QoS policies). - Troubleshoot BGP/OSPF routing issues and link failover events. - Configure and maintain MikroTik and Peplink devices in production. - Support tower deployments, backhaul upgrades, and infrastructure expansion projects. - Assist with firmware upgrades, configuration backups, and network hardening. - Maintain accurate network diagrams, IP addressing documentation, and system records. Team Collaboration - Work closely with internal engineering and field teams to resolve complex network issues. - Escalate critical infrastructure issues appropriately while maintaining ownership. - Contribute to improving uptime, redundancy, and network optimization. - Share documentation and operational insights to improve team knowledge. Must-Have Experience & Skills - Hands-on experience in an ISP, WISP, FTTH, or managed service provider environment. - Strong troubleshooting skills across routing, switching, and WAN connectivity. - Experience configuring routers and firewalls in production environments. - Solid understanding of TCP/IP, VLANs, NAT, VPNs, and QoS. - Experience working with BGP and/or OSPF. - Comfortable supporting both technical troubleshooting and customer communication. - Ability to work independently in a remote environment with strong documentation discipline. - Strong analytical and problem-solving mindset. Strongly Preferred (Highly Relevant Experience) - Experience with Peplink (SpeedFusion, InControl2) in multi-WAN or bonded link environments. - Hands-on experience with MikroTik RouterOS. - Experience with fixed wireless (PTP/PMP) deployments using Cambium or Ubiquiti. - Familiarity with mmWave backhaul systems (Siklu, Aviat, or similar). - Experience supporting Starlink or hybrid WAN deployments. - VoIP troubleshooting experience (SIP, QoS prioritization). Technical Environment You will be working across a modern ISP infrastructure that includes: - SD-WAN & Link Bonding: Peplink (SpeedFusion, InControl2) bonding Starlink, 5G, and terrestrial links. - Fixed Wireless (PMP/PTP): Cambium and Ubiquiti networks. - High-Capacity Backhaul: Siklu (mmWave) and Aviat technologies. - Enterprise Wi-Fi: Cambium (cnMaestro) and Ubiquiti (UniFi). - Routing & Protocols: MikroTik (RouterOS), BGP, OSPF, VLAN segmentation. - VoIP: SIP troubleshooting and QoS optimization. Key Metrics for Success - Fast, accurate resolution of support tickets. - High network uptime and minimal service disruption. - Successful provisioning and configuration of new customer connections. - Accurate and complete documentation of network changes. - Reduced repeat escalations and strong customer satisfaction. Interview Process - Initial Screening Call - Technical Interview - Practical Troubleshooting Scenario - Final Interview - Offer & Onboarding #Meta