Job Title: ISP Network Support Engineer Position Type: Full-Time, Remote Working Hours: U.S. Hours About the Role We’re hiring a technically strong and proactive ISP Network Support Engineer to support both customer-facing troubleshooting and production network operations within a growing multi-WAN ISP environment. This is not a basic helpdesk role. You will work directly with live network infrastructure — configuring routers, troubleshooting bonded links, supporting wireless backhaul, and maintaining high-availability systems across fiber, fixed wireless, and SD-WAN deployments. The ideal candidate has hands-on experience in ISP, WISP, FTTH, or managed service provider environments and is comfortable balancing customer communication with deep technical execution. What You’ll Own Customer Support & Troubleshooting - Respond promptly and professionally to customer calls and emails related to connectivity and performance. - Diagnose and resolve issues involving bonded WAN connections, wireless links, VoIP quality, and routing misconfigurations. - Troubleshoot CPE devices, routers, and firewalls in live production environments. - Document troubleshooting steps, root cause analysis, and configuration changes accurately. - Participate in a rotating after-hours emergency support schedule (1 week per month). - Consult with business clients on connectivity optimization and redundancy strategies when needed. Network Operations & Maintenance - Monitor and maintain core ISP infrastructure, including wireless backhaul, bonded WAN links, and edge routing devices. - Provision and configure new customer connections (router configuration, VLANs, firewall rules, QoS policies). - Troubleshoot BGP/OSPF routing issues and link failover events. - Configure and maintain MikroTik and Peplink devices in production. - Support tower deployments, backhaul upgrades, and infrastructure expansion projects. - Assist with firmware upgrades, configuration backups, and network hardening. - Maintain accurate network diagrams, IP addressing documentation, and system records. Team Collaboration - Work closely with internal engineering and field teams to resolve complex network issues. - Escalate critical infrastructure issues appropriately while maintaining ownership. - Contribute to improving uptime, redundancy, and network optimization. - Share documentation and operational insights to improve team knowledge. Must-Have Experience & Skills - Hands-on experience in an ISP, WISP, FTTH, or managed service provider environment. - Strong troubleshooting skills across routing, switching, and WAN connectivity. - Experience configuring routers and firewalls in production environments. - Solid understanding of TCP/IP, VLANs, NAT, VPNs, and QoS. - Experience working with BGP and/or OSPF. - Comfortable supporting both technical troubleshooting and customer communication. - Ability to work independently in a remote environment with strong documentation discipline. - Strong analytical and problem-solving mindset. Strongly Preferred (Highly Relevant Experience) - Experience with Peplink (SpeedFusion, InControl2) in multi-WAN or bonded link environments. - Hands-on experience with MikroTik RouterOS. - Experience with fixed wireless (PTP/PMP) deployments using Cambium or Ubiquiti. - Familiarity with mmWave backhaul systems (Siklu, Aviat, or similar). - Experience supporting Starlink or hybrid WAN deployments. - VoIP troubleshooting experience (SIP, QoS prioritization). Technical Environment You will be working across a modern ISP infrastructure that includes: - SD-WAN & Link Bonding: Peplink (SpeedFusion, InControl2) bonding Starlink, 5G, and terrestrial links. - Fixed Wireless (PMP/PTP): Cambium and Ubiquiti networks. - High-Capacity Backhaul: Siklu (mmWave) and Aviat technologies. - Enterprise Wi-Fi: Cambium (cnMaestro) and Ubiquiti (UniFi). - Routing & Protocols: MikroTik (RouterOS), BGP, OSPF, VLAN segmentation. - VoIP: SIP troubleshooting and QoS optimization. Key Metrics for Success - Fast, accurate resolution of support tickets. - High network uptime and minimal service disruption. - Successful provisioning and configuration of new customer connections. - Accurate and complete documentation of network changes. - Reduced repeat escalations and strong customer satisfaction. Interview Process - Initial Screening Call - Technical Interview - Practical Troubleshooting Scenario - Final Interview - Offer & Onboarding #Meta

Job Title: ISP Network Support Engineer Position Type: Full-Time, Remote Working Hours: U.S. Hours About the Role We’re hiring a technically strong and proactive ISP Network Support Engineer to support both customer-facing troubleshooting and production network operations within a growing multi-WAN ISP environment. This is not a basic helpdesk role. You will work directly with live network infrastructure — configuring routers, troubleshooting bonded links, supporting wireless backhaul, and maintaining high-availability systems across fiber, fixed wireless, and SD-WAN deployments. The ideal candidate has hands-on experience in ISP, WISP, FTTH, or managed service provider environments and is comfortable balancing customer communication with deep technical execution. What You’ll Own Customer Support & Troubleshooting - Respond promptly and professionally to customer calls and emails related to connectivity and performance. - Diagnose and resolve issues involving bonded WAN connections, wireless links, VoIP quality, and routing misconfigurations. - Troubleshoot CPE devices, routers, and firewalls in live production environments. - Document troubleshooting steps, root cause analysis, and configuration changes accurately. - Participate in a rotating after-hours emergency support schedule (1 week per month). - Consult with business clients on connectivity optimization and redundancy strategies when needed. Network Operations & Maintenance - Monitor and maintain core ISP infrastructure, including wireless backhaul, bonded WAN links, and edge routing devices. - Provision and configure new customer connections (router configuration, VLANs, firewall rules, QoS policies). - Troubleshoot BGP/OSPF routing issues and link failover events. - Configure and maintain MikroTik and Peplink devices in production. - Support tower deployments, backhaul upgrades, and infrastructure expansion projects. - Assist with firmware upgrades, configuration backups, and network hardening. - Maintain accurate network diagrams, IP addressing documentation, and system records. Team Collaboration - Work closely with internal engineering and field teams to resolve complex network issues. - Escalate critical infrastructure issues appropriately while maintaining ownership. - Contribute to improving uptime, redundancy, and network optimization. - Share documentation and operational insights to improve team knowledge. Must-Have Experience & Skills - Hands-on experience in an ISP, WISP, FTTH, or managed service provider environment. - Strong troubleshooting skills across routing, switching, and WAN connectivity. - Experience configuring routers and firewalls in production environments. - Solid understanding of TCP/IP, VLANs, NAT, VPNs, and QoS. - Experience working with BGP and/or OSPF. - Comfortable supporting both technical troubleshooting and customer communication. - Ability to work independently in a remote environment with strong documentation discipline. - Strong analytical and problem-solving mindset. Strongly Preferred (Highly Relevant Experience) - Experience with Peplink (SpeedFusion, InControl2) in multi-WAN or bonded link environments. - Hands-on experience with MikroTik RouterOS. - Experience with fixed wireless (PTP/PMP) deployments using Cambium or Ubiquiti. - Familiarity with mmWave backhaul systems (Siklu, Aviat, or similar). - Experience supporting Starlink or hybrid WAN deployments. - VoIP troubleshooting experience (SIP, QoS prioritization). Technical Environment You will be working across a modern ISP infrastructure that includes: - SD-WAN & Link Bonding: Peplink (SpeedFusion, InControl2) bonding Starlink, 5G, and terrestrial links. - Fixed Wireless (PMP/PTP): Cambium and Ubiquiti networks. - High-Capacity Backhaul: Siklu (mmWave) and Aviat technologies. - Enterprise Wi-Fi: Cambium (cnMaestro) and Ubiquiti (UniFi). - Routing & Protocols: MikroTik (RouterOS), BGP, OSPF, VLAN segmentation. - VoIP: SIP troubleshooting and QoS optimization. Key Metrics for Success - Fast, accurate resolution of support tickets. - High network uptime and minimal service disruption. - Successful provisioning and configuration of new customer connections. - Accurate and complete documentation of network changes. - Reduced repeat escalations and strong customer satisfaction. Interview Process - Initial Screening Call - Technical Interview - Practical Troubleshooting Scenario - Final Interview - Offer & Onboarding #Meta

This is not a traditional employee position. We partner with independent contractors who are serious about remote work and capable of representing nonprofit organizations with professionalism and accountability. This Opportunity Is Ideal For Individuals Who: - Can follow scripts precisely - Show up consistently and on time - Maintain professionalism in every interaction - Understand that remote work requires discipline Role Overview - Speak with donors regarding charitable contributions - Process donations accurately - Maintain compliance with nonprofit and campaign guidelines - Meet call quality and attendance expectations Before Applying, Understand: - This is a 1099 independent contractor role - Certification is required prior to servicing - Equipment and startup requirements apply - Missing certification sessions may result in removal Requirements Workspace & Equipment Requirements - Quiet & distraction-free workspace - Wired high-speed internet Tech Requirements: - Windows 11 (no Macs or Chromebooks) - 8 GB RAM (16 GB RAM is best) (desktop or laptop) - Dual monitors (not needed to apply) - USB noise-canceling headset (not needed to apply) - Hardwired internet connection (not needed to apply) Benefits Why You’ll Love It: - Contract rates generally range $13–$15/hour depending on campaign. - Advancement opportunities are performance-based and earned through consistency. - This opportunity rewards preparation, clarity, and accountability.

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Summary Your Career We are looking for a highly motivated and customer-focused professional. As part of the highest-level support services for Cortex XSOAR, you will serve our top customer base by providing technical support, proactively addressing customer concerns, answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements. Your Impact - Expert Triage: Act as the primary point of contact for complex, user-reported issues, resolving them via ticketing systems, phone, or remote sessions with high-touch professionalism. - System Diagnostics: Accurately identify whether faults originate within custom code, environment variables, or product configurations, collaborating directly with Engineering to implement permanent fixes. - Product Evolution: Transform customer feedback and recurring technical hurdles into actionable insights for the Development team to improve product stability and user experience. - Knowledge Leadership: Standardize and document technical solutions and "lessons learned" to empower the internal global support team and the broader customer community. - Incident Management: Facilitate the deployment of corrective and preventative measures for mission-critical customer environments. Qualifications Your Experience & Qualifications The Essentials (Mandatory) - Customer Advocacy: 3–5+ years in a senior or escalation-level technical support role, with a proven ability to maintain composure and clarity in high-pressure situations. - Network & Security Fundamentals: Deep understanding of enterprise network architecture (proxies, engines, etc.) and security technologies, including Firewalls, SIEM, and Endpoint Protection (EDR). - Linux Proficiency: Solid working knowledge of Linux/Unix environments for log analysis and system performance monitoring. - API & Cloud Fluency: Practical experience with REST APIs, including troubleshooting authentication, headers, and JSON payloads—essential for modern cloud-based integrations. - Communication Mastery: Fluent verbal and written skills, with the ability to translate complex technical jargon into clear, actionable advice for stakeholders. The Extras (Plus) - Scripting Literacy: Ability to read and debug Python or JavaScript to better understand integration behavior (even if not writing new code). - Containerization: Familiarity with Docker and container orchestration, as it relates to running integrations in isolated environments (Highly Valued). - Windows Ecosystem: Knowledge of Windows OS and troubleshooting endpoint-level issues (A significant bonus for cross-product support). - Data Querying: Experience with XQL or SQL for data analysis and advanced searching. - SOAR Platform Expertise: Previous experience building or managing playbooks and automations within a SOAR environment. - Cybersecurity Domain: Background in SOC operations or incident response, or related certifications (CISSP, GCIH), to better understand the customer's workflow. Additional Information The Team XSOAR is a Security Orchestration, Automation and Response family of products that were formerly developed by Demisto (acquired in 2019). XSOAR is a comprehensive Security Operations Platform that combines full case management, intelligent automation, and collaborative investigation. During 2020 we added a new module to the platform - Threat Intelligence Management, as we continue to lead the market of SOAR with innovation. Our teams focus on innovating the most advanced SOAR platform, on adding more integrations to 3rd party products, covering more use cases and more automations as well as expanding the threat intelligence capabilities of XSOAR . If you are highly motivated, competitive, and do not shy away from tough challenges, come join our mission and become part of some of the best minds in the world to shape the future of security operations. The role offers a fast-paced and interesting mix of technical challenges in an extremely fast-growing environment. You will receive the training necessary to become an expert within the technical support team! Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.