Product Manager, Workforce Solutions
Location
United States
Posted
73 days ago
Salary
$194.8K - $207.0K / year
Seniority
Lead
No structured requirement data.
Job Description
Product Manager, Workforce Solutions
Meta
Role Description - Develop and automate forecasts at various levels for multiple markets and staff groups that will help inform an ever-changing operational model. - Work with cross-functional partners on a global basis to understand and incorporate product and business initiatives into forecasts and provides subject matter expertise for scaling internal tooling solutions. - Convert billable hours into productive hour requirements for each vendor by taking content moderation workload arrival pattern data and applying forecasting models. - Generate standard or custom reports summarizing business, financial, or economic data for review by executives, managers, clients, and other stakeholders. - Maintain library of model documents, templates, or other reusable knowledge assets. - Create business intelligence tools or systems, including design of related databases, spreadsheets, or outputs. - Manage timely flow of business intelligence information to users. - Analyze competitive market strategies through analysis of related product, market, or share trends. - Maintain and update business intelligence tools, databases, dashboards, systems, or methods. - Identify and monitor current and potential customers, using business intelligence tools. - Disseminate information regarding tools, reports, or metadata enhancements. - Provide technical support for existing reports, dashboards, or internal workforce management tools. - Identify and analyze industry or geographic trends with business strategy implications. - Communicate with customers, competitors, suppliers, professional organizations, or others to stay abreast of industry or business trends. - Create and review technical design documentation to ensure the accurate development of reporting solutions. - Analyze technology trends to identify markets for future product development or to improve sales of existing products. - Conduct or coordinate tests to ensure that intelligence and tooling capabilities are consistent with defined needs. - Telecommuting from anywhere in the U.S. is permitted. Qualifications - Requires a Bachelor’s degree (or foreign equivalent) in Sociology, Public Policy, Legal, Communication, or related field. - Five (5) years of progressive, post-baccalaureate work experience in the job offered or in a workforce planning/management-related occupation. - Requires 2 years of experience in the following: - Developing and maintaining forecasts, resolving workforce inquiries, and providing operational insights. - Using Automatic Work Delivery to automatically deploy jobs, provide guidance to market operations, and provide insights on queues. - Data analysis and visualization. - Program management. - Workforce Management with a Third Party Vendor. - Forecast development and implementation. - Workforce management and contact center tooling. Requirements - $194,834/year to $207,020/year + bonus + equity + benefits.
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