Job Description Summary Under general supervision assures accurate and timely insurance claim processing to include resolving claim edits and paper claims for submittal. Resolves denied/unpaid insurance claims in a timely manner. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type​ Regular Cost Center CC005226 SYS - HB Support Services Pay Rate Type Hourly Pay Grade Health-21 Scheduled Weekly Hours 40 Work Shift Job Description - Account maintenance: Updating registration, authorization issues, identifying charge correction, , processing adjustments as needed and denial follow up according to payer rules and departmental policies. - Use electronic billing system appropriately to follow up on outstanding denied claims and all no response claims.Corrects claims in electronic billing system for missing or invalid insurance or patient information according to procedures, and places account on hold if you can't resolve - Follow up on denied or no response claims by calling third party payers or using payer websites. Gathering information from patients or other areas to resolve outstanding denied or no response claims. Researching accounts to take appropriate action necessary to resolve. - Keep management aware of issues and trends to enhance operations and escalates slow-pay issues to managerial level when necessary.Uses payer websites to stay current on payer rules and changes to include reading newsletters and communicating payer/claim issues and trends. - Maintains 95% quality standards on account follow and activity. - Maintains productivity standard as set forth by management team. - Will serve as preceptor for Physician Patient Accounting and receive STAR certification. Ability to cross-cover on any team as directed by management team or Director of Physician Patient Accounting. Provide payer feedback during team meetings encourage collaboration among groups. Collaborates with other claims processor II, to review and enhance existing workflows supporting training PPA team members. - Other duties as assigned. Additional Job Description · Able to prioritize work on a daily basis. Requires independent judgement in handling patient accounts. Direct supervision available on a daily basis as conditions may require. · Associates Degree preferred with 2 years billing and insurance follow up or 4 years of billing and insurance follow up in a hospital or physician office setting required. Thorough working knowledge of insurance terminology, CPT coding and billing rules required. Knowledge of Epic preferred. If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

• Collaborate and communicate with agents, policyholders and internal stakeholders on claims of medium complexity/severity • Investigate losses, identify coverage, evaluate liability and damages, review and analyze documents and legal pleadings • Develop plan of action to proactively conclude claims, timely evaluate damages, engage other parties in negotiations and settle claims pursuant to guidelines • Establish and maintain proper reserves for each claim to accurately reflect the financial exposure • Collaborate with internal partners to address contractual indemnifications and/or additional insured coverage issues • Review and interpret commercial insurance policies and accordingly communicate coverage issues verbally and in writing

The Claims Administrator is responsible for supporting the efficient and accurate processing of insurance claims. This role involves liaising with customers, veterinary practices, and internal stakeholders to gather required information, assess claims, and communicate outcomes. The position requires strong attention to detail, excellent communication skills, and the ability to manage tasks in a timely and professional manner while meeting service and regulatory standards. - Actively chase, request and gather information required for claims assessment and underwriting referrals. - Approve claims and communicate outcomes clearly to customers. - Communicate claim decline decisions professionally and sensitively. - Respond to claim enquiries via phone and email. - Answer and resolve inbound customer queries. - Maintain clear, efficient communication with customers, veterinary practices and other third parties to obtain information and progress claims. - Ensure customer satisfaction is exceeded while meeting company and regulatory service standards. - Produce high-quality documentation and maintain accurate records in internal systems. - Complete a variety of administrative tasks with strong attention to detail. - Complete daily tasks in a timely manner, using effective problem-solving skills. - Ensure team SLA and KPI targets are consistently met. - Maintain comprehensive knowledge of company products. - Undertake regular learning and development in line with company and FCA requirements. - Share knowledge and expertise with colleagues. - Support other departments when required. - Proactively identify and contribute to improvements in operational claims processes.

We are seeking a motivated and detail-oriented Remote Guest Experience Specialist to join our remote team. In this role, you will assist customers with inquiries, scheduling, account updates, and service coordination while delivering a high level of professionalism and care. This position is ideal for someone who enjoys helping people, solving problems, and working in a fast-paced remote environment. You will serve as a key point of contact for customers, ensuring a smooth and positive experience from initial request through follow-up support. Requirements - Previous experience in customer service, hospitality, call center, or administrative roles preferred - Strong written and verbal communication skills - Comfortable working independently in a remote environment - Basic computer skills and ability to learn new systems quickly - Reliable internet connection and a distraction-free workspace - Strong attention to detail and organizational skills - Positive attitude and solution-focused mindset Benefits - Remote work flexibility - Competitive pay with performance-based opportunities - Flexible scheduling options - Ongoing training and professional development - Supportive and collaborative team environment - Advancement opportunities based on performance Key Responsibilities - Respond to customer inquiries via email, chat, and phone in a timely and professional manner - Assist with service requests, scheduling updates, and general account support - Provide clear information about available services and options - Maintain accurate records using internal systems and CRM tools - Resolve basic customer concerns and escalate complex issues when necessary - Follow internal processes to ensure quality and consistency - Support team initiatives and ongoing customer experience improvements Equal Opportunity We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.