We are seeking a motivated and detail-oriented Remote Guest Experience Specialist to join our remote team. In this role, you will assist customers with inquiries, scheduling, account updates, and service coordination while delivering a high level of professionalism and care. This position is ideal for someone who enjoys helping people, solving problems, and working in a fast-paced remote environment. You will serve as a key point of contact for customers, ensuring a smooth and positive experience from initial request through follow-up support. Requirements - Previous experience in customer service, hospitality, call center, or administrative roles preferred - Strong written and verbal communication skills - Comfortable working independently in a remote environment - Basic computer skills and ability to learn new systems quickly - Reliable internet connection and a distraction-free workspace - Strong attention to detail and organizational skills - Positive attitude and solution-focused mindset Benefits - Remote work flexibility - Competitive pay with performance-based opportunities - Flexible scheduling options - Ongoing training and professional development - Supportive and collaborative team environment - Advancement opportunities based on performance Key Responsibilities - Respond to customer inquiries via email, chat, and phone in a timely and professional manner - Assist with service requests, scheduling updates, and general account support - Provide clear information about available services and options - Maintain accurate records using internal systems and CRM tools - Resolve basic customer concerns and escalate complex issues when necessary - Follow internal processes to ensure quality and consistency - Support team initiatives and ongoing customer experience improvements Equal Opportunity We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.

Role Description If you’re passionate about helping people restore their lives when the unexpected happens to their homes and providing the best customer experience, then our Mercury Insurance Property Claims team could be the place for you! Upon completion of the training program, ideal candidates will transition into a property claims field adjusting position traveling to loss sites that have been damaged by fire, water, weather, or other unexpected events. You may also handle some claims via virtual technology and/or collaborate with vendors. The Property Claims Field Adjuster will learn to apply knowledge of current Company policies, applicable regulatory standards, and procedures to investigate, evaluate, and settle minor to moderate Homeowner's property claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers. Responsibilities - Investigate and resolve Homeowners claims of minor to moderate complexity in a timely and efficient manner. - Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes. - Ability to perform field inspections at least 50% of work time (company car provided). - Travel to customers’ homes to conduct on-site inspections, thoroughly investigate coverage, and prepare detailed estimates. - Handle virtual claims using imagery and advanced video technology to collaborate with onsite vendors and insureds. - Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate. - Establish reserve amounts within prescribed settlement authority limit and negotiate settlement of claims. - Responsible for effectively and timely communicating with insureds and/or their representatives. - Prioritize responsibilities and manage claims workload to monitor progress and expenses. - Direct, monitor, and review files handled by independent adjusters to conclusion when needed. - Other functions may be assigned. Qualifications - Bachelor’s degree preferred or equivalent combination of education and experience. - Valid driver’s license is required. - Ability to obtain state specific property claims licensing, as required. - Must successfully participate and complete formal property claims training program. - Prior experience using estimating software like Xactimate. - Experience in a related field: property claims experience, customer service environment, construction, restoration, mitigation. - Known for clear and professional communication, both written and verbal. - Bilingual and/or prior military experience is a plus. - 1-3 years equivalent industry experience is preferred. Requirements - Ability to work independently with limited supervision. - Passion for outstanding customer service. - Ability to make quality decisions based on analysis, wisdom, experience, and judgment. - Comfortable with and adaptable to new technology and business tools. - Ability to seamlessly transition between various methods of inspection. - May include climbing ladders to inspect roofing or attic space and inspection of crawl spaces. - Ability to lift and carry up to 50 pounds. - Strong organizational, time management, and prioritization skills. - Willingness to work flexible shifts and overtime as needed. - Drive to and from multiple locations and occasionally outside of normal business hours. Benefits - Competitive compensation. - Flexibility to work from anywhere in the United States for most positions. - Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours). - Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus). - Medical, dental, vision, life, and pet insurance. - 401(k) retirement savings plan with company match. - Engaging work environment. - Promotional opportunities. - Education assistance. - Professional and personal development opportunities. - Company recognition program. - Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions. Company Description At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it. Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life. We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

• Utilize familiarity with the insurance industry to answer client and provider questions • Troubleshoot complex problems independently • Handle multiple high-volume email inboxes, including Claim Reports • Coordinate daily scheduled claims distribution to Claims Associates • Execute temporary and ongoing special projects including research involving claims • Solve complex issues regarding clients or providers proactively • Fulfill loss run requests from clients, insurers, brokers, etc. • Assist Team Leads with training, support, quality, and performance duties as needed • Manage claims entry and phone queue as necessary

Company Argo Group Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc. Job Description Business Title(s): TEMP-Workers’ Compensation Claims Adjuster Employment Type: Contingent Worker FLSA Status: Non-Exempt Location: In-Office or Remote Summary: Although Rockwood underwrites general liability insurance and workers’ compensation for many types of businesses, our specialty is underwriting workers’ compensation insurance for the mining industry, with a focus on the coal-mining industry. Rockwood has become a leading underwriter of workers’ compensation for the mining industry by offering workers’ compensation insurance with a commitment to providing the best service on loss control and claims, collaborating across all departments with this common goal. We have never been more committed to our clients to ensure their employees receive excellent medical care if they need it due to a work-related injury or illness. Our passion for outstanding customer focus, combined with our deep industry experience, is what sets up apart from other insurance carriers in this niche market. We are looking for a highly capable Workers' Compensation Claims Adjuster to help us on a temporary assignment through 8 May, 2026 and work from anywhere in the continental United States. If this assignment is filled in one of our following offices, the assignment can be considered temp-to-hire: Omaha, Richmond (VA), or Rockwood (PA). This role will adjudicate indemnity workers' compensation claims of higher technical complexity for our customers in the states of MD, PA, and VA. As this is a temporary assignment, only government-mandated benefits will be provided. Essential Responsibilities: - Working under technical direction and within significant limits and authority, adjudicate workers' compensation claims of higher technical complexity, with a direct impact on departmental results. - Resolving issues that are generalized and typically not complex but require understanding of a broader set of issues. - Reporting to senior management and underwriters on claims trends and developments. - Investigating claims promptly and thoroughly. - Analyzing claims forms, policies and endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage. - Investigating claims promptly and thoroughly, including interviewing all involved parties. - Managing claims in litigation. - Managing diary timely and complete tasks to ensure that cases move to the best financial outcome and timely resolution. - Properly setting claim reserves. - Identifying, assigning, and coordinating the assignment and coordination of expertise resources to assist in case resolution. - Preparing reports for file documentation. - Applying creative solutions which result in the best financial outcome. - Negotiating settlements. - Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc.). - Having an appreciation and passion for strong claim management. Qualifications / Experience Required: - A practical knowledge of adjudicating workers' compensation claims through: - A minimum of two years’ experience adjudicating indemnity workers' compensation claims in one or more of the following jurisdictions: MD and PA. - Bachelor’s degree from an accredited university required. Two or more insurance designations or four additional years of related experience adjudicating indemnity claims beyond the minimum experience required above may be substituted in lieu of a degree. - Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable). - A practical knowledge of adjudicating workers' compensation claims through: - Must have excellent communication skills and the ability to build lasting relationships. - Exhibit natural curiosity - Desire to work in a fast-paced environment. - Excellent evaluation and strategic skills required. - Strong claim negotiation skills a must. - Must possess a strong customer focus. - Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines. - Ability to articulate the financial value of your work at multiple responsibility levels inside our clients’ business which may include CEO. - Must work independently and demonstrate the ability to exercise sound judgment. - Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis. - Intellectual curiosity. Consistently considers all options and is not governed by conventional thinking. - Proficient in MS Office Suite and other business-related software. - Polished and professional written and verbal communication skills. - The ability to read and write English fluently is required. - Must demonstrate a desire for continued professional development through continuing education and self-development opportunities. The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package. - Colorado outside of Denver metro, Maryland, Nevada, and Rhode Island Pay Ranges: $37.66 - $44.33 per hour - California outside of Los Angeles and San Francisco metro area, Connecticut, Chicago metro area, Denver metro area, Houston metro area, New York State (including Westchester County) and Washington State Pay Ranges: $41.44 - $48.79 per hour - Los Angeles, New York City and San Francisco metro areas Pay Ranges: $45.12 - $53.16 per hour About Working in Claims at Argo Group - Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful. - Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is. - We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses. - Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas. - We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply. PLEASE NOTE: Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400. Notice to Recruitment Agencies: Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions. We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. The collection of your personal information is subject to our HR Privacy Notice Benefits and Compensation We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.